MobileRead Forums
Register Guidelines E-Books Today's Posts Search

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader
Reload this Page Libra Replacement Device Has Dead Pixel?

Notices

Reply
 
Thread Tools Search this Thread
Old 05-21-2020, 03:06 PM   #1
astoriedsoul
Enthusiast
astoriedsoul began at the beginning.
 
Posts: 30
Karma: 10
Join Date: May 2020
Location: Texas, USA
Device: Kobo Libra 2, Kobo Libra H2O, Kobo Glo HD, Kobo Arc 7, iPad Mini 2
Replacement Device Has Dead Pixel?
So, I finally received a replacement Libra after four weeks from sending in my original one (bezel was pulling away from the screen).

Now, after receiving my replacement yesterday, I'm faced with what appears to have a dead pixel problem (single pin-prick sized light shining through the screen). I noticed it when reading at night last night. It doesn't show when the light is off either.

Is there anyway to fix this without going through the replacement process again? I tried a factory reset with no luck.

I've reached out to Kobo through their Twitter Help page.
astoriedsoul is offline   Reply With Quote
Old 05-21-2020, 03:09 PM   #2
RobertJSawyer
Guru
RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.
 
RobertJSawyer's Avatar
 
Posts: 735
Karma: 3911762
Join Date: Jun 2006
Location: Toronto
Device: Kobo Libra 2, Clara 2E, and Clara HD; Kindle PaperWhite
Technically, it's not a dead pixel. It's dust caught beneath the diffusion layer that facilitates the sidelighting resulting in a bright spot. But it's a very common defect in Kobos; I've returned more than one unit because of it. I'd ask for a replacement.
RobertJSawyer is offline   Reply With Quote
Advert
Old 05-21-2020, 04:33 PM   #3
astoriedsoul
Enthusiast
astoriedsoul began at the beginning.
 
Posts: 30
Karma: 10
Join Date: May 2020
Location: Texas, USA
Device: Kobo Libra 2, Kobo Libra H2O, Kobo Glo HD, Kobo Arc 7, iPad Mini 2
Quote:
Originally Posted by RobertJSawyer View Post
Technically, it's not a dead pixel. It's dust caught beneath the diffusion layer that facilitates the sidelighting resulting in a bright spot. But it's a very common defect in Kobos; I've returned more than one unit because of it. I'd ask for a replacement.
If it’s just dust, does it cause damage to the screen?

I’m still waiting for Kobo to respond on their Twitter help page. It’s been a couple hours. I’m growing wary of going through this again.

Thanks!
astoriedsoul is offline   Reply With Quote
Old 05-21-2020, 04:45 PM   #4
RobertJSawyer
Guru
RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.
 
RobertJSawyer's Avatar
 
Posts: 735
Karma: 3911762
Join Date: Jun 2006
Location: Toronto
Device: Kobo Libra 2, Clara 2E, and Clara HD; Kindle PaperWhite
I've never seen any evidence that it damages the screen, but I find those bright spots very distracting.
RobertJSawyer is offline   Reply With Quote
Old 05-21-2020, 06:52 PM   #5
babygau
Enthusiast
babygau began at the beginning.
 
Posts: 31
Karma: 10
Join Date: Apr 2020
Device: kobo libra h20
i experienced the same thing, waiting for the replacement.
babygau is offline   Reply With Quote
Advert
Old 05-21-2020, 08:34 PM   #6
davidfor
Grand Sorcerer
davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.
 
Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by RobertJSawyer View Post
Technically, it's not a dead pixel. It's dust caught beneath the diffusion layer that facilitates the sidelighting resulting in a bright spot. But it's a very common defect in Kobos; I've returned more than one unit because of it. I'd ask for a replacement.
They can also be damage to the light guide. Happily, I wouldn't call it "very common" now. With the Glo and other early devices, it was, but, it hardly seems to be mentioned now.

@astoriedsoul: It is a defect and you should replace it if it is bugging you in any way.
davidfor is offline   Reply With Quote
Old 02-16-2021, 01:35 PM   #7
MrStudent
Junior Member
MrStudent began at the beginning.
 
Posts: 8
Karma: 10
Join Date: Feb 2021
Device: None
Quote:
Originally Posted by astoriedsoul View Post
So, I finally received a replacement Libra after four weeks from sending in my original one (bezel was pulling away from the screen).

Now, after receiving my replacement yesterday, I'm faced with what appears to have a dead pixel problem (single pin-prick sized light shining through the screen). I noticed it when reading at night last night. It doesn't show when the light is off either.

Is there anyway to fix this without going through the replacement process again? I tried a factory reset with no luck.

I've reached out to Kobo through their Twitter Help page.
I have just purchased a Libra with this issue. Did you resolve or replace?
MrStudent is offline   Reply With Quote
Old 02-16-2021, 02:28 PM   #8
Elektron
Banned
Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.Elektron ought to be getting tired of karma fortunes by now.
 
Posts: 2,296
Karma: 5300240
Join Date: Jun 2020
Location: Edmonton, AB
Device: Kobo Aura H2O Edition 2 (mark 7), Kobo Mini
Try Twitter.
Elektron is offline   Reply With Quote
Old 02-16-2021, 06:48 PM   #9
davidfor
Grand Sorcerer
davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.
 
Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by MrStudent View Post
I have just purchased a Libra with this issue. Did you resolve or replace?
As already stated, just return it. It is a well know manufacturing defect and the companies will not argue about it.
davidfor is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PRS-350 Dead Pixel tomik72 Sony Reader 4 01-21-2011 12:07 PM
Pixel Qi netbook display replacement kit on sale kaas News 76 07-20-2010 04:34 AM
Pixel Qi replacement display kits coming soon Dulin's Books News 5 03-08-2010 06:05 PM
Stuck / dead pixel? romi Bookeen 5 05-20-2009 09:48 PM
Dead pixel or need more charging? teaberry Sony Reader 7 03-13-2009 01:20 AM


All times are GMT -4. The time now is 12:42 PM.

Contact Us - FAQ - Guidelines - Privacy - Top

MobileRead.com is a privately owned, operated and funded community.