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Old 03-21-2020, 12:37 PM   #1
Frantick34
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Kobo aura edition 2 keeps freezing
Hi I bought a Kobo aura e2 for my wife. After use a few months it starts freeze and not work. Sometimes I make hard reset it responds sometimes doesn't . Of course can't use it now. Don't know firmware or hardware problem how can I fix it?
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Old 03-21-2020, 06:03 PM   #2
davidfor
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Firstly, what do you mean by a "hard reset"? Is that powering off and on, pressing the pinhole reset button or doing a factory reset? Or something else? I ask because when people say they do this, they can mean different things and expect different results.

As to the freezing, it can mean different things. It could be that the database on the device became corrupted. Fixing is usually as simple as signing out of the Kobo account and back in. The simplest cause for this is not ejecting the device properly when connected to a PC. It seems to happen for other reasons, but, I've never tracked down any other consistent reasons.

If this is happening constantly, it could be a hardware issue. If the storage is failing, it can cause hangs and other problems such as corrupted databases. For devices with an internal SD card, such as the Aura Edition 2, replacing the card and restoring an image to the card will solve this. The SD card is the only replaceable part that could be causing these sort of issues. If it is anything else, you basically will need to replace the device.
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Old 03-22-2020, 03:18 AM   #3
Frantick34
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Presing blue bittin behind long time to reset. Sometimes it responds , generally doesn't. Once I tried and it made software update by chance . But it freeze generaly when it is on even I don't touch. Is there a memory card to change inside aura e2 ? As others
Thanks for answering
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Old 03-22-2020, 03:21 AM   #4
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Quote:
Originally Posted by Frantick34 View Post
... Is there a memory card to change inside aura e2 ? As others
...
try reading the previous answer

"For devices with an internal SD card, such as the Aura Edition 2, replacing the card and restoring an image to the card will solve this."
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Old 03-22-2020, 04:39 AM   #5
Frantick34
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Thanks. Sorry for my arrogance
Is there a guide how to make firmware to SD card?
I don't know if I can dissemble the device
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Old 03-22-2020, 09:11 AM   #6
davidfor
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Quote:
Originally Posted by Frantick34 View Post
Presing blue bittin behind long time to reset. Sometimes it responds , generally doesn't.
That is just a way to force the device to turn off. Then you should be able to turn it on.
Quote:
Once I tried and it made software update by chance .
Which either was a coincidence with a firmware update downloaded waiting to be install, or something went very wrong and it did a factory reset.
Quote:
But it freeze generaly when it is on even I don't touch. Is there a memory card to change inside aura e2 ?
As I said, it does have an internal SD card. You can look at Memory Upgrade Mod Guide for an idea of how to do it. That is for the Glo, but, they are all basically the same.

And I can send you an image to use, but, you need to enable Private Messaging. This is in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. You can try posting in https://www.mobileread.com/forums/sh...d.php?t=319819 to ask it to be enabled, or contact a moderator.
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Old 03-24-2020, 04:27 AM   #7
Frantick34
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İ think i made it
Thanks for help
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Old 04-03-2020, 02:51 AM   #8
konrad white
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Hi @davidfor

Can U send me an image to use in my Kobo Aura? I had the same problem like @Frantic34.
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Old 04-03-2020, 03:25 AM   #9
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PM sent. But, this is for the Aura Edition 2, not the original Aura.
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