Troubleshooting Send to Kindle isn't working (sign-in problem)

2scre · 03-10-2020, 11:06 PM

When I enter the correct Amazon password, it says:

"Important Message!
To better protect your account, please re-enter your password and then enter the characters as they are shown in the image below."

So when I re-enter the password and also enter the characters in the image, it just repeats the same message instead of logging me in.

I think this started happening after I upgraded to Mojave from High Sierra.

stumped · 03-11-2020, 02:12 AM

could be anything from ( likely) you are repeatedly failing the CAPTHA test, to ( unlikely) someone has hacked and stolen your amazon account.
do the obvious tests of visiting your amazon account on web & checking all is well - account data, recent purchases, consider changing your password anyway in case you are mis-remembering it.... then checking what works from other devices, remove and re-install send to kindle....

03-10-2020, 11:06 PM	#1
2scre Zealot Posts: 122 Karma: 10 Join Date: Oct 2017 Device: iPhone	Send to Kindle isn't working (sign-in problem) When I enter the correct Amazon password, it says: "Important Message! To better protect your account, please re-enter your password and then enter the characters as they are shown in the image below." So when I re-enter the password and also enter the characters in the image, it just repeats the same message instead of logging me in. I think this started happening after I upgraded to Mojave from High Sierra.

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03-11-2020, 02:12 AM	#2
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	could be anything from ( likely) you are repeatedly failing the CAPTHA test, to ( unlikely) someone has hacked and stolen your amazon account. do the obvious tests of visiting your amazon account on web & checking all is well - account data, recent purchases, consider changing your password anyway in case you are mis-remembering it.... then checking what works from other devices, remove and re-install send to kindle....

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