"Purchase history" on web site times out

ghira · 04-10-2020, 01:22 PM

If I click on "Purchase History" on the website there is a long delay then I get:

"Uh oh!

Oops! Unfortunately it appears we experienced a technical difficulty. Please try your request again. If you continue to receive this notification, please contact our Customer Care department for assistance:

Call 1-866-204-4714 (8am-12am EST)

Email: help@kobo.com (24 hours)
Unfortunately, we are currently unable to load this page. Back to Store"

I have asked Kobo about this before and was told it's because I have too many books.

I didn't think it really mattered since it was basically cosmetic and
I could get much the same information from my super points dashboard.

However, I have since learned that if I change my mind about a pre-order I can't change it from the page about the book itself, I need to go into my purchase history. Which of course I can't do.

How many books is "too many"? Surely I can't be the only person with this problem. How long has it existed? I appreciate there are worse problems in the world, especially right now.

DNSB · 04-10-2020, 01:30 PM

How many books are we talking about? My account with ~1500 books does take some time to open but it does open.

ghira · 04-10-2020, 01:37 PM

About 900. Interesting that you're fine with much more than that. And clearly it can't matter what model of Kobo I have since this is the web site.

NiLuJe · 04-10-2020, 03:51 PM

Location? Kobo's website has always been sluggish as hell from western Europe in my experience.

ottdmk · 04-10-2020, 07:50 PM

No problem here (Ottawa, Ontario.) Of course, I only have 202 items in the Purchase History...

ghira · 04-11-2020, 03:38 AM

Quote:

Originally Posted by NiLuJe

Location? Kobo's website has always been sluggish as hell from western Europe in my experience.

I'm in the UK

jafmaw · 04-11-2020, 11:02 AM

I have had the same issue for at least a year; 945 books, US website.

ghira · 04-11-2020, 12:43 PM

Actually they didn't say it was too many books. Just the number of books. Could the problem only arise for particular numbers, and not just numbers over a certain threshold? That feels ... really unlikely.

04-10-2020, 01:22 PM	#1
ghira Zealot Posts: 147 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	"Purchase history" on web site times out If I click on "Purchase History" on the website there is a long delay then I get: "Uh oh! Oops! Unfortunately it appears we experienced a technical difficulty. Please try your request again. If you continue to receive this notification, please contact our Customer Care department for assistance: Call 1-866-204-4714 (8am-12am EST) Email: help@kobo.com (24 hours) Unfortunately, we are currently unable to load this page. Back to Store" I have asked Kobo about this before and was told it's because I have too many books. I didn't think it really mattered since it was basically cosmetic and I could get much the same information from my super points dashboard. However, I have since learned that if I change my mind about a pre-order I can't change it from the page about the book itself, I need to go into my purchase history. Which of course I can't do. How many books is "too many"? Surely I can't be the only person with this problem. How long has it existed? I appreciate there are worse problems in the world, especially right now.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
"Web Browser is unable to establish a secure connection to this web site"	Glorfindel	Kindle Developer's Corner	62	01-19-2024 12:01 PM
"The Atlantic" recipe broken by web site change	mikebw	Recipes	3	05-04-2016 06:25 AM
Legal web site: "Please stop calling Amazon a monopoly"	fjtorres	General Discussions	44	10-19-2014 05:25 AM
Is there any site that can shrink/split web pages for kindle's "basic web"? thanks	kocoman	Amazon Kindle	1	03-22-2013 06:01 PM
Mobileread wins "Best Technology Web Site" award	Colin Dunstan	Announcements	3	01-04-2006 10:51 AM

04-10-2020, 01:30 PM	#2
DNSB Bibliophagist Posts: 45,906 Karma: 168959602 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	How many books are we talking about? My account with ~1500 books does take some time to open but it does open.

04-10-2020, 01:37 PM	#3
ghira Zealot Posts: 147 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	About 900. Interesting that you're fine with much more than that. And clearly it can't matter what model of Kobo I have since this is the web site.

04-10-2020, 03:51 PM	#4
NiLuJe BLAM! Posts: 13,506 Karma: 26047202 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	Location? Kobo's website has always been sluggish as hell from western Europe in my experience.

04-10-2020, 07:50 PM	#5
ottdmk Wizard Posts: 1,220 Karma: 3804496 Join Date: Feb 2012 Location: Ottawa, Ontario, Canada Device: Kobo Libra 2, Lenovo Tab M10 FHD Plus, Lenovo Tab M9	No problem here (Ottawa, Ontario.) Of course, I only have 202 items in the Purchase History...

04-11-2020, 11:02 AM	#7
jafmaw Technocrone Posts: 22 Karma: 10 Join Date: Mar 2012 Device: Onyx M92, Kindle Fire, Libra Colour	I have had the same issue for at least a year; 945 books, US website.

04-11-2020, 12:43 PM	#8
ghira Zealot Posts: 147 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	Actually they didn't say it was too many books. Just the number of books. Could the problem only arise for particular numbers, and not just numbers over a certain threshold? That feels ... really unlikely.

Advert

Advert