Can not charge the Boox Note 2 with a MacBook USB-C charger

hungry.fool · 11-23-2019, 10:36 PM

Hi all. I just received a new Boox Note 2 but I can't charge the device with a Macbook USB-C charger. I also tried to charge it directly in an outlet with a USB port but it didn't work. It only work with the small charger comes with the device.

The cable also doesn't connect all the way to the Note 2 USB-C port. There is a small gap when I connect the cable to the Note 2's USB-C port

Could anyone please let me know if this is normal or my new device is defected? Thank you.

Pizza_Cant_Read · 11-24-2019, 10:30 PM

Hmm, I received the Boox Max 3 a few days ago and haven't had exactly this problem, but others related to the USB port. Stuff such as I would have difficulties moving files or getting it recognized, otherwise for a little while my laptop was trying to charge *from* the Boox.

Have you tried other cables and also rebooting your device and or laptop? It could be worth a try. I am using a Nintendo Switch cable with a MacBook charger because they were already plugged in on my power strip. I haven't tried the cable included in the box.

As a fellow new user, don't forget to add a compatible cloud account such as OneNote. It helped simplify my workflow, which I admit still isn't as smooth as when I worked with an iPad... but the note taking experience with the built in app is definitely on par.

Good luck!

ARandom · 11-24-2019, 11:09 PM

I can conform on that there is a small gap b/t the port and cable when plug in (got mine today). They probably designed and put a shorter than normal female end.
And mine is working fine with the charger I been using on my phones/ other tablets with type C ala Belkin QC4 usb c to usb c, and just tested it working on some other chargers (Samsung w/ type a to c), and an anker battery bank with type a ports. So maybe just it doesn't work with a Macbook charger?

rowe · 12-01-2019, 04:03 PM

I'm also finding the Boox Nova Pro is very fussy about usb-c connection and charging. Will only work with the supplied usb-c to usb-a cable for me.

Charging/connecting via a Macbook usb-c port, or my usb-c wall chargers won't work with my usb-c to usb-c cables. If I add a usb-a adapter to them and use the supplied a>c cable they work.

11-23-2019, 10:36 PM	#1
hungry.fool Junior Member Posts: 3 Karma: 10 Join Date: Oct 2019 Device: Nova Pro	Can not charge the Boox Note 2 with a MacBook USB-C charger Hi all. I just received a new Boox Note 2 but I can't charge the device with a Macbook USB-C charger. I also tried to charge it directly in an outlet with a USB port but it didn't work. It only work with the small charger comes with the device. The cable also doesn't connect all the way to the Note 2 USB-C port. There is a small gap when I connect the cable to the Note 2's USB-C port Could anyone please let me know if this is normal or my new device is defected? Thank you.

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11-24-2019, 10:30 PM	#2
Pizza_Cant_Read Sentient Sauce Posts: 461 Karma: 2519794 Join Date: Nov 2017 Location: China Device: 9th Gen Oasis	Hmm, I received the Boox Max 3 a few days ago and haven't had exactly this problem, but others related to the USB port. Stuff such as I would have difficulties moving files or getting it recognized, otherwise for a little while my laptop was trying to charge from the Boox. Have you tried other cables and also rebooting your device and or laptop? It could be worth a try. I am using a Nintendo Switch cable with a MacBook charger because they were already plugged in on my power strip. I haven't tried the cable included in the box. As a fellow new user, don't forget to add a compatible cloud account such as OneNote. It helped simplify my workflow, which I admit still isn't as smooth as when I worked with an iPad... but the note taking experience with the built in app is definitely on par. Good luck!

11-24-2019, 11:09 PM	#3
ARandom Junior Member Posts: 1 Karma: 10 Join Date: Nov 2019 Device: Onyx Boox Note 2, Kindle Paperwhite 3rd Gen	I can conform on that there is a small gap b/t the port and cable when plug in (got mine today). They probably designed and put a shorter than normal female end. And mine is working fine with the charger I been using on my phones/ other tablets with type C ala Belkin QC4 usb c to usb c, and just tested it working on some other chargers (Samsung w/ type a to c), and an anker battery bank with type a ports. So maybe just it doesn't work with a Macbook charger?

12-01-2019, 04:03 PM	#4
rowe Zealot Posts: 144 Karma: 4719872 Join Date: Jul 2019 Device: Hibreak Pro, Mira, Paperlike Colour	I'm also finding the Boox Nova Pro is very fussy about usb-c connection and charging. Will only work with the supplied usb-c to usb-a cable for me. Charging/connecting via a Macbook usb-c port, or my usb-c wall chargers won't work with my usb-c to usb-c cables. If I add a usb-a adapter to them and use the supplied a>c cable they work.

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