Troubleshooting Kindle won't show unlock screen even after resetting

mattwigm · 09-05-2019, 02:44 AM

So my Kindle started being weird and when I press the button the unlock screen keypad won't show up. I tried hard resetting and it resets but the same issue happens. I've waited until the battery died and plugged it in, but alas the same issue occurs. I've hard reset it so many times but then the 'your Kindle needs repair' message came. I've seen a post on reddit from a couple years ago that mentioned going in the root directory to restore the Kindle but since I can't unlock it I can't access the system files on my computer. Is there a way to use the command prompt to factory restore it since I can't access the files? Anyone have this issue successfully solve it?

Thank you!

NiLuJe · 09-05-2019, 09:25 AM

On a vanilla device, your best bet is probably to contact Kindle CS.

09-05-2019, 02:44 AM	#1
mattwigm Junior Member Posts: 1 Karma: 10 Join Date: Sep 2019 Device: Kindle 8th Generation	Kindle won't show unlock screen even after resetting So my Kindle started being weird and when I press the button the unlock screen keypad won't show up. I tried hard resetting and it resets but the same issue happens. I've waited until the battery died and plugged it in, but alas the same issue occurs. I've hard reset it so many times but then the 'your Kindle needs repair' message came. I've seen a post on reddit from a couple years ago that mentioned going in the root directory to restore the Kindle but since I can't unlock it I can't access the system files on my computer. Is there a way to use the command prompt to factory restore it since I can't access the files? Anyone have this issue successfully solve it? Thank you!

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09-05-2019, 09:25 AM	#2
NiLuJe BLAM! Posts: 13,506 Karma: 26047202 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	On a vanilla device, your best bet is probably to contact Kindle CS.

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