Sony's Service Plan (is $50 worth it?)

ddave · 03-28-2009, 10:20 AM

I'm leaning towards purchase of the Sony 700 (touchscreen and PDF readability dominate, and it's readable) and I'm considering whether I should spend another $55 or $75 for their service plan. The plan that covers accidental damage seems like it would be worth it. Also, given that this is still an evolving technology suggests it might be good insurance.

What are the other opinions and does anyone have any experience using their service plan?

Thanks, ddave

lilac_jive · 03-28-2009, 10:23 AM

Given another opportunity, I would probably do it.

rhadin · 03-28-2009, 10:27 AM

I bought the service plan immediately after receiving my Sony 505 as a holiday gift. It's been 16 months since I bought the plan and haven't had need for it, but it really does give peace of mind. As careful as I am with my Reader, I have dropped it (just once!). Fortunately, nothing adverse happened, but accidents do happen. I think spending the money is a good idea.

Alphapheemail · 03-28-2009, 12:08 PM

Quote:

Originally Posted by rhadin

I bought the service plan immediately after receiving my Sony 505 as a holiday gift. It's been 16 months since I bought the plan and haven't had need for it, but it really does give peace of mind. As careful as I am with my Reader, I have dropped it (just once!). Fortunately, nothing adverse happened, but accidents do happen. I think spending the money is a good idea.

Ditto! I mean you paid $350+. Without the service plan, if it breaks you are out of $350, however you spend $450+ and even if you break it multiple times and you still get your reader back...

HarryT · 03-28-2009, 12:11 PM

I'm sure that someone will correct me if I'm wrong, but I believe that the plan gets you one replacement; it's not a "multiple use" thing.

It's worth checking whether or not your house insurance policy covers you against accidental damage - many policies (at least here in the UK) either do automatically, or allow you to add accidental damage for specific items at a very low cost.

Liviu_5 · 03-28-2009, 12:40 PM

Quote:

Originally Posted by ddave

What are the other opinions and does anyone have any experience using their service plan?

Thanks, ddave

Definitely worth for a heavy user. I use my PRS 700 for many hours a day, use the lights extensively as well as carry it with me often and I would be scared otherwise.

rhadin · 03-28-2009, 04:49 PM

Quote:

Originally Posted by HarryT

I'm sure that someone will correct me if I'm wrong, but I believe that the plan gets you one replacement; it's not a "multiple use" thing.

You are correct, Harry. It's just one replacement, but a lot cheaper than having to buy it out of pocket.

Quote:

It's worth checking whether or not your house insurance policy covers you against accidental damage - many policies (at least here in the UK) either do automatically, or allow you to add accidental damage for specific items at a very low cost.

My homeowner's insurance covers it but the deductible is greater than the cost of the Reader so it isn't a viable alternative.

pilotbob · 03-28-2009, 10:57 PM

Quote:

Originally Posted by rhadin

My homeowner's insurance covers it but the deductible is greater than the cost of the Reader so it isn't a viable alternative.

Yea, apparently they don't have deductibles in the UK, because Harry has mentioned this several times.

Although, I don't think my homeowners would cover a loss like me breaking a device by dropping it.

BOb

HarryT · 03-29-2009, 03:42 AM

Quote:

Originally Posted by pilotbob

Yea, apparently they don't have deductibles in the UK, because Harry has mentioned this several times.

We do, but it's normally only a small amount - perhaps £50.

pilotbob · 03-29-2009, 10:32 AM

Quote:

Originally Posted by HarryT

We do, but it's normally only a small amount - perhaps £50.

If I carried an equivalent (say $100) deductible my premiums would probably double. I have a $1000 deductible except for Hurricane which is a 5% of value deductible. Yes, I have to carry hurricane insurance here if FL. Go figure.

BOb

Alphapheemail · 03-29-2009, 07:34 PM

Quote:

Originally Posted by pilotbob

If I carried an equivalent (say $100) deductible my premiums would probably double. I have a $1000 deductible except for Hurricane which is a 5% of value deductible. Yes, I have to carry hurricane insurance here if FL. Go figure.

BOb

o0o00o0ops so it is only a one time replacement! but hey I still tihk it is a good investment

narbeauchamp · 03-29-2009, 08:31 PM

I would do it-in fact I did get it with my PRS700BC,when I bought both PRS505s at time of purchase they didn't even recommend it ! Subsequently,this fall I broke my prs505 (I think its the only time something has broken,I'm careful enough with my gadgets,that I have old ones I could sell "as new" LOL )-the cost of repairing it,was going to be almost as much as replacing it,I ended up buying the 700,and I wouldn't buy another one without the plan,just for peace of mind.

Palladin · 04-01-2009, 08:51 PM

I have a hard time buying the insurance with new products coming out so quickly. I sold my 505 after about 9 months which was as soon as I could get a 700. I will likely sell my 700 as soon as a better product comes out so less likely I will need the insurance.

03-28-2009, 10:20 AM	#1
ddave Enthusiast Posts: 35 Karma: 10 Join Date: Mar 2009 Location: Minnesota, USA Device: none	Sony's Service Plan (is $50 worth it?) I'm leaning towards purchase of the Sony 700 (touchscreen and PDF readability dominate, and it's readable) and I'm considering whether I should spend another $55 or $75 for their service plan. The plan that covers accidental damage seems like it would be worth it. Also, given that this is still an evolving technology suggests it might be good insurance. What are the other opinions and does anyone have any experience using their service plan? Thanks, ddave

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Sick To Death of Sony's Terrible Customer Service!	Michele	Sony Reader	33	06-10-2009 12:36 AM
service plan - worth getting?	basschick	Sony Reader	32	12-23-2008 12:00 PM
Accidental Damage Plan, worth it?	binzer	Bookeen	15	04-29-2008 12:00 PM
My ebook plan!	CommanderROR	HanLin eBook	26	06-19-2006 04:43 AM
Sony's Connect service	Impixi	Sony Reader	0	06-01-2006 08:50 PM

03-28-2009, 10:23 AM	#2
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	Given another opportunity, I would probably do it.

03-28-2009, 10:27 AM	#3
rhadin Literacy = Understanding Posts: 4,833 Karma: 59674358 Join Date: Dec 2007 Location: The World of Books Device: Nook, Nook Tablet	I bought the service plan immediately after receiving my Sony 505 as a holiday gift. It's been 16 months since I bought the plan and haven't had need for it, but it really does give peace of mind. As careful as I am with my Reader, I have dropped it (just once!). Fortunately, nothing adverse happened, but accidents do happen. I think spending the money is a good idea.

03-28-2009, 12:11 PM	#5
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'm sure that someone will correct me if I'm wrong, but I believe that the plan gets you one replacement; it's not a "multiple use" thing. It's worth checking whether or not your house insurance policy covers you against accidental damage - many policies (at least here in the UK) either do automatically, or allow you to add accidental damage for specific items at a very low cost.

03-29-2009, 08:31 PM	#12
narbeauchamp Groupie Posts: 170 Karma: 98 Join Date: Jan 2009 Location: New York,NY Device: PRS700BC/PRS505/TZ350N/MacBook/Aspire One/iPad/iPhone/BB 9630	I would do it-in fact I did get it with my PRS700BC,when I bought both PRS505s at time of purchase they didn't even recommend it ! Subsequently,this fall I broke my prs505 (I think its the only time something has broken,I'm careful enough with my gadgets,that I have old ones I could sell "as new" LOL )-the cost of repairing it,was going to be almost as much as replacing it,I ended up buying the 700,and I wouldn't buy another one without the plan,just for peace of mind.

04-01-2009, 08:51 PM	#13
Palladin Connoisseur Posts: 62 Karma: 10 Join Date: Dec 2008 Device: PRS-700, 350 & Pocketbook IQ	I have a hard time buying the insurance with new products coming out so quickly. I sold my 505 after about 9 months which was as soon as I could get a 700. I will likely sell my 700 as soon as a better product comes out so less likely I will need the insurance.

Advert

Advert