Kindle Touch unresponsive

ChipAHoy · 01-02-2019, 11:50 AM

Tried resetting Kindle Touch , no response to holding down button, could not even turn off device. Screen is stuck with screen saver image.

Charged the Kindle, it is now plugged into my Macbook Air. Yellow blinking light on bottom of Kindle. Default screen saver is frozen on screen, does not respond.*

Still now showing up on Macbook.

How do I determine if it is a bad battery or something else? I can order a new battery, but if that is not the problem, is there any other solutions, or a way to get the device repaired?

NiLuJe · 01-02-2019, 01:50 PM

Start by charging it to a wall charger, not a computer

. And let it sit there for a good long while (~24H).

01-02-2019, 11:50 AM	#1
ChipAHoy Thistle Sifter Posts: 187 Karma: 24088 Join Date: Sep 2016 Location: San Diego Device: Kindle Paperwhite	Kindle Touch unresponsive Tried resetting Kindle Touch , no response to holding down button, could not even turn off device. Screen is stuck with screen saver image. Charged the Kindle, it is now plugged into my Macbook Air. Yellow blinking light on bottom of Kindle. Default screen saver is frozen on screen, does not respond.* Still now showing up on Macbook. How do I determine if it is a bad battery or something else? I can order a new battery, but if that is not the problem, is there any other solutions, or a way to get the device repaired?

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01-02-2019, 01:50 PM	#2
NiLuJe BLAM! Posts: 13,506 Karma: 26047202 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	Start by charging it to a wall charger, not a computer . And let it sit there for a good long while (~24H).

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