Aura H2O2 screen freezes and becomes unresponsive

katanel · 10-02-2018, 04:00 AM

Hello,

I've used my Kobo H20 edition 2 a lot last week - like 6-7 hrs per day to read (being in vacation).

I've noticed that like in the first days 2-3 times per day the behavior was liked:
- screen becomes unresponsive - when I had to turn the pages or do a highlight or a search in the dictionary
- solved by putting the reader into Sleeping mode - close the cover
Then I restart the reader and for the next days the problem went off.

But...this week I noticed same behavior (screen freezes and unresponsive) while navigating in the menu.

So...any ideas how to fix this? Should I return the reader? Any way to debug or find out more?

davidfor · 10-02-2018, 07:37 AM

Quote:

Originally Posted by katanel

Hello,

I've used my Kobo H20 edition 2 a lot last week - like 6-7 hrs per day to read (being in vacation).

I've noticed that like in the first days 2-3 times per day the behavior was liked:
- screen becomes unresponsive - when I had to turn the pages or do a highlight or a search in the dictionary
- solved by putting the reader into Sleeping mode - close the cover
Then I restart the reader and for the next days the problem went off.

That sounds like a long standing problem I have seen with selecting text. It mostly seems to happen when trying to select from the end of the line towards the start. Occasionally it happens when I'm swiping to turn the page. I don't know if there is anything else triggering it and it doesn't happen consistently. It does seem to be a bit less in the recent firmware.

Quote:

But...this week I noticed same behavior (screen freezes and unresponsive) while navigating in the menu.

I haven't seen any issues like this. There was one firmware version about a year ago that had problems like this, but Kobo quickly withdrew this and fixed it.

Quote:

So...any ideas how to fix this? Should I return the reader? Any way to debug or find out more?

I believe the first one is a firmware problem that Kobo may fix. The other I don't know about.

katanel · 10-02-2018, 08:50 AM

@davidfor - thanks for your reply. As usually this get fixed by a restart/put to sleep I should assume a software issue.

As you mentioned yes, it happens also when I turn on the pages as well.

10-02-2018, 04:00 AM	#1
katanel Member Posts: 18 Karma: 10 Join Date: Sep 2018 Device: Kobo H20 edition 2	screen freezes and becomes unresponsive Hello, I've used my Kobo H20 edition 2 a lot last week - like 6-7 hrs per day to read (being in vacation). I've noticed that like in the first days 2-3 times per day the behavior was liked: - screen becomes unresponsive - when I had to turn the pages or do a highlight or a search in the dictionary - solved by putting the reader into Sleeping mode - close the cover Then I restart the reader and for the next days the problem went off. But...this week I noticed same behavior (screen freezes and unresponsive) while navigating in the menu. So...any ideas how to fix this? Should I return the reader? Any way to debug or find out more?

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10-02-2018, 08:50 AM	#3
katanel Member Posts: 18 Karma: 10 Join Date: Sep 2018 Device: Kobo H20 edition 2	@davidfor - thanks for your reply. As usually this get fixed by a restart/put to sleep I should assume a software issue. As you mentioned yes, it happens also when I turn on the pages as well.

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