09-04-2018, 11:38 AM
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#1 |
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Junior Member
  Posts: 8
Karma: 1010
Join Date: Aug 2018
Device: nook simple touch
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How long does Kobo take with a device replacement? I sent my defective device to Kobo, which they received last week. So Kobo has had my device for a week now with no updates.
Do I need to just wait longer? How long should I wait? This all started when I recently purchased a refurbished Kobo Aura HD (yes it’s been discontinued for a while now) straight from Kobos official EBay storefront. It was defective on arrival and when I requested a return on eBay, Kobo reached out directly and setup a replacement through their customer service. Buuut still waiting for them to send me the replacement device. Last edited by gafortiby; 09-04-2018 at 11:41 AM. |
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09-04-2018, 11:49 AM
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#2 |
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Non-Techy
Posts: 4,455
Karma: 15499273
Join Date: Feb 2011
Location: WV---USA
Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders
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Takes a Couple of Weeks & it also depends on where you live. I suggest you call and confirm they have it & ask for a general time frame.
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