Archos AV420 Screen Defect

CMC · 09-21-2004, 05:34 AM

I bought an AV420 (the 20GB baby). I exchanged 3 times at the retail shop (very helpful folks)!!! After recording for around 20mins at room temp, a patch (1.5 cm in diameter!) of moisture (with oil-like rings surrounding the patch) developes as the machine get heat up. It's located in the very middle of the LCD...very very disturbing. Same problem for all 3 I had. Talked to the agents and they first said it's acceptable (what!!!!) but then they changed the tone and said there are actually couple complains like this and waiting for Archos to react. Pls note if you guys plan to buy one.

Colin Dunstan · 09-21-2004, 05:58 AM

Wow that stinks!

Sorry to hear about your negative experiences with the AV420. Please keep us informed about Archos' response!!

CMC · 09-21-2004, 08:21 AM

Quote:

Originally Posted by Morpheus

Wow that stinks!

Sorry to hear about your negative experiences with the AV420. Please keep us informed about Archos' response!!

You bet! By the way do you know how I can post a photo here. I'm new here. Thanks!

Alexander Turcic · 09-21-2004, 08:23 AM

Hey CMC, you can use the attach function to attach a picture. Tell me if it works for you!

CMC · 09-21-2004, 08:39 AM

There you go guys. Took this photo with my Clie TH55. Not very clear but I'm sure you guys can get the idea...

CMC · 09-21-2004, 08:44 AM

Ok. Another photo with my T1. The patch retreated after 12 hours or so...

Alexander Turcic · 09-21-2004, 09:51 AM

CMC, thanks for the photos. I posted about it on our frontpage.

CMC · 09-21-2004, 10:16 AM

Thanks Alexander.

The patch developes faster if you put into the cradle (so I'm not using the cradle anymore). Seems to be related to preassure b/n the LCD and the body itself too, beside the heat. Always takes whole night for the patch to retreat. Hope other AV400 series users can have more inputs.

gadgetguru · 09-21-2004, 01:58 PM

Does the problem lessen with time or is it reccurring?

CMC · 09-22-2004, 03:25 AM

Quote:

Originally Posted by gadgetguru

Does the problem lessen with time or is it reccurring?

Recurring. Basically the patch developes itself 20mins or so after recording, longer after playing. It gets larger over time as the unit heats up. After the machine is been turned off for around 12 to 20 hours (depends on how large the ptch gets) the patch disappears and the LCD looks completely normal again. And the patch comes back at the exact location next time when you start using the machine.

By the way it's been 3 days after the agents promised me to get some feedback from Archos but so far I've heard nothing.

CMC · 09-23-2004, 02:04 AM

It's been a week. No news from the agents nor from Archos?! Completely mute... Hope they're not trying to "ease-away" ov

er time...

Alexander Turcic · 09-23-2004, 02:58 AM

If you won't hear from them back in a couple of days, perhaps we should write them a more formal letter asking for support.

CMC · 09-23-2004, 03:01 AM

Quote:

Originally Posted by Alexander

If you won't hear from them back in a couple of days, perhaps we should write them a more formal letter asking for support.

You are right, Alexander. Pls see this thread from HardwareZone.com

for more...

http://forums.hardwarezone.com/showt...02&forumid=126

Colin Dunstan · 09-23-2004, 03:41 AM

It is sad to see such a promising device suffering from quality defects ;(

CMC · 09-23-2004, 03:45 AM

Quote:

Originally Posted by Morpheus

It is sad to see such a promising device suffering from quality defects ;(

The worst thing is having a defect plus an invisible after sale support.

09-21-2004, 05:34 AM	#1
CMC Member Posts: 11 Karma: 10 Join Date: Sep 2004	Archos AV420 Screen Defect I bought an AV420 (the 20GB baby). I exchanged 3 times at the retail shop (very helpful folks)!!! After recording for around 20mins at room temp, a patch (1.5 cm in diameter!) of moisture (with oil-like rings surrounding the patch) developes as the machine get heat up. It's located in the very middle of the LCD...very very disturbing. Same problem for all 3 I had. Talked to the agents and they first said it's acceptable (what!!!!) but then they changed the tone and said there are actually couple complains like this and waiting for Archos to react. Pls note if you guys plan to buy one.

09-21-2004, 08:39 AM	#5
CMC Member Posts: 11 Karma: 10 Join Date: Sep 2004	There you go guys. Took this photo with my Clie TH55. Not very clear but I'm sure you guys can get the idea... Attached Thumbnails

09-21-2004, 08:44 AM	#6
CMC Member Posts: 11 Karma: 10 Join Date: Sep 2004	Ok. Another photo with my T1. The patch retreated after 12 hours or so... Attached Thumbnails

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09-21-2004, 05:58 AM	#2
Colin Dunstan Is papyrophobic! Posts: 1,926 Karma: 1009999 Join Date: Aug 2003 Location: USA Device: Dell Axim	Wow that stinks! Sorry to hear about your negative experiences with the AV420. Please keep us informed about Archos' response!!

09-21-2004, 08:23 AM	#4
Alexander Turcic Fully Converged Posts: 18,175 Karma: 14021202 Join Date: Oct 2002 Location: Switzerland Device: Too many to count here.	Hey CMC, you can use the attach function to attach a picture. Tell me if it works for you!

09-21-2004, 09:51 AM	#7
Alexander Turcic Fully Converged Posts: 18,175 Karma: 14021202 Join Date: Oct 2002 Location: Switzerland Device: Too many to count here.	CMC, thanks for the photos. I posted about it on our frontpage.

09-21-2004, 10:16 AM	#8
CMC Member Posts: 11 Karma: 10 Join Date: Sep 2004	Thanks Alexander. The patch developes faster if you put into the cradle (so I'm not using the cradle anymore). Seems to be related to preassure b/n the LCD and the body itself too, beside the heat. Always takes whole night for the patch to retreat. Hope other AV400 series users can have more inputs.

09-21-2004, 01:58 PM	#9
gadgetguru Addict Posts: 214 Karma: 6370 Join Date: May 2003 Location: Asia Device: Tungsten T5	Does the problem lessen with time or is it reccurring?

09-23-2004, 02:04 AM	#11
CMC Member Posts: 11 Karma: 10 Join Date: Sep 2004	It's been a week. No news from the agents nor from Archos?! Completely mute... Hope they're not trying to "ease-away" ov er time...

09-23-2004, 02:58 AM	#12
Alexander Turcic Fully Converged Posts: 18,175 Karma: 14021202 Join Date: Oct 2002 Location: Switzerland Device: Too many to count here.	If you won't hear from them back in a couple of days, perhaps we should write them a more formal letter asking for support.

09-23-2004, 03:41 AM	#14
Colin Dunstan Is papyrophobic! Posts: 1,926 Karma: 1009999 Join Date: Aug 2003 Location: USA Device: Dell Axim	It is sad to see such a promising device suffering from quality defects ;(

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