Cannot Install anymore (3.39.1)

flexy123 · 02-25-2019, 06:10 PM

Win 10 x64 with all updates. I installed calibre in the past MANY, MANY times and never had a problem.

I just tried to install 3.39.1, it says "system cannot open the device or file specified" and then aborts with error 2755, indicating "a problem with the package"

The previous installer 3.38.1 (as well as any other I assume) works without problems!

I tried everything I could think of, eg. deactivated real-time file protection in NOD32 (not that I had to do that previously), checked permission of MSI executable, and also rebooted.

It doesn't install and the reason why it doesn't (because of above reasons) is very likely not on my side. Something must have changed with the installer package.

theducks · 02-25-2019, 06:35 PM

It is simply damaged.
Delete and download FROM ONE OF THE ALTERNATES (avoids ISP cache issues)

flexy123 · 02-25-2019, 11:49 PM

No, can 100% exclude damaged file. D/Led from various sources.

kovidgoyal · 02-26-2019, 12:06 AM

There have been no changes to the installer in years.

Marco77 · 03-09-2019, 03:58 PM

Maybe it needs investigating further, I have the same problem after installing
the [Windows 10 1809] March 1, 2019—KB4482887 cumulative update. It could be the February one, b/c I skipped on it at first.

I could repair the 3.39.1 current install, but after I uninstalled it, calibre won't reinstall using either the 3.39.1 or 3.40.1 MSI (x86 or x64)

I have F-Secure as antivirus, but no sign anything was blocked.

EDIT: see also https://communities.vmware.com/thread/606337 KB4487044 for Windows 10 1809 seems to be the culprit

EDIT2: Workaround!

Open an UAC-elevated "Command Prompt"
Launch the MSI from there (directly entering its full path in quotes)

BetterRed · 03-09-2019, 04:37 PM

@Marco77 - So just to clarify - this is not a calibre problem, nor is it a Microsoft problem... it is a VMWare problem - correct?

I've not had any problems installing calibre on Win10 Pro 64bit 1809, nor do I run any VMWare software.

BR

flexy123 · 03-15-2019, 01:00 AM

Hello, I apologize for not updating on this.

Update: In my case the problem was that I previously had a hardlink from C:\Windows\Installer (which contains installer cache files) to another drive. This has always worked for me in the past, but seemed to start making problems recently, POSSIBLY because of a Windows update where something was changed. (I experienced the installer problem then not only with calibre, but other software as well).

In my case, I just stopped using the hardlink to link to another drive, but just restored my folder C:\Windows\Installer and everything worked again.

BetterRed · 03-15-2019, 04:49 AM

@flexy123 - AFAIK on Windows/NTFS, hardlinks cannot span volumes (drives), and directories (folders) cannot be hardlinked at all, perhaps you were using a symbolic link or a junction.

BR

Marco77 · 03-21-2019, 03:42 PM

@BetterRed; Sorry for the late reply. After further investigation, it is not a Calibre problem.
The reason is my browser downloads go into a location which is a special type of reparse point known as "Dos Devices".
The installer cannot be run from there, and the 'correct' way is to either move the installer away, or run the 'real' path on the original location, avoiding any sort of symlink etc. redirection.

BetterRed · 03-21-2019, 04:29 PM

Quote:

Originally Posted by Marco77

@BetterRed; Sorry for the late reply. After further investigation, it is not a Calibre problem.
The reason is my browser downloads go into a location which is a special type of reparse point known as "Dos Devices".
The installer cannot be run from there, and the 'correct' way is to either move the installer away, or run the 'real' path on the original location, avoiding any sort of symlink etc. redirection.

No worries always better late then never.

Dos Devices reparse points are unfamiliar to me, I only know about device mount points, junctions, and symbolic links.

Interestingly, my %USERHOME%\Downloads folder, which has separate subdirectories for different data types (ebooks, music, software etc), has a symlink in the root of C:. I access all downloads from the symlink, including running all software installs (.exe, msi, etc). I've never had a problem doing that, even when I used a Junction on XP and NT5 before that.

perhaps Dos Devices is the name of a Device Mount Point, if so why use a Mount Point rather than a Junction or Symlink.

BR

02-25-2019, 06:10 PM	#1
flexy123 Junior Member Posts: 7 Karma: 10 Join Date: Jul 2014 Device: Kindle PW2+T	Cannot Install anymore (3.39.1) Win 10 x64 with all updates. I installed calibre in the past MANY, MANY times and never had a problem. I just tried to install 3.39.1, it says "system cannot open the device or file specified" and then aborts with error 2755, indicating "a problem with the package" The previous installer 3.38.1 (as well as any other I assume) works without problems! I tried everything I could think of, eg. deactivated real-time file protection in NOD32 (not that I had to do that previously), checked permission of MSI executable, and also rebooted. It doesn't install and the reason why it doesn't (because of above reasons) is very likely not on my side. Something must have changed with the installer package.

03-09-2019, 03:58 PM	#5
Marco77 Connoisseur Posts: 55 Karma: 8430 Join Date: Mar 2016 Device: PW3, Clara HD, PB740	Maybe it needs investigating further, I have the same problem after installing the [Windows 10 1809] March 1, 2019—KB4482887 cumulative update. It could be the February one, b/c I skipped on it at first. I could repair the 3.39.1 current install, but after I uninstalled it, calibre won't reinstall using either the 3.39.1 or 3.40.1 MSI (x86 or x64) I have F-Secure as antivirus, but no sign anything was blocked. EDIT: see also https://communities.vmware.com/thread/606337 *KB4487044 for Windows 10 1809* seems to be the culprit EDIT2: Workaround! Open an UAC-elevated "Command Prompt" Launch the MSI from there (directly entering its full path in quotes) Last edited by Marco77; 03-09-2019 at 04:05 PM. Reason: w10 version

03-15-2019, 04:49 AM	#8
BetterRed null operator (he/him) Posts: 21,695 Karma: 29711016 Join Date: Mar 2012 Location: Sydney Australia Device: none	@flexy123 - AFAIK on Windows/NTFS, hardlinks cannot span volumes (drives), and directories (folders) cannot be hardlinked at all, perhaps you were using a symbolic link or a junction. BR Last edited by BetterRed; 03-15-2019 at 07:13 AM.

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02-25-2019, 06:35 PM	#2
theducks Well trained by Cats Posts: 31,003 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	It is simply damaged. Delete and download FROM ONE OF THE ALTERNATES (avoids ISP cache issues)

02-25-2019, 11:49 PM	#3
flexy123 Junior Member Posts: 7 Karma: 10 Join Date: Jul 2014 Device: Kindle PW2+T	No, can 100% exclude damaged file. D/Led from various sources.

02-26-2019, 12:06 AM	#4
kovidgoyal creator of calibre Posts: 45,300 Karma: 27111240 Join Date: Oct 2006 Location: Mumbai, India Device: Various	There have been no changes to the installer in years.

03-09-2019, 04:37 PM	#6
BetterRed null operator (he/him) Posts: 21,695 Karma: 29711016 Join Date: Mar 2012 Location: Sydney Australia Device: none	@Marco77 - So just to clarify - this is not a calibre problem, nor is it a Microsoft problem... it is a VMWare problem - correct? I've not had any problems installing calibre on Win10 Pro 64bit 1809, nor do I run any VMWare software. BR

03-15-2019, 01:00 AM	#7
flexy123 Junior Member Posts: 7 Karma: 10 Join Date: Jul 2014 Device: Kindle PW2+T	Hello, I apologize for not updating on this. Update: In my case the problem was that I previously had a hardlink from C:\Windows\Installer (which contains installer cache files) to another drive. This has always worked for me in the past, but seemed to start making problems recently, POSSIBLY because of a Windows update where something was changed. (I experienced the installer problem then not only with calibre, but other software as well). In my case, I just stopped using the hardlink to link to another drive, but just restored my folder C:\Windows\Installer and everything worked again.

03-21-2019, 03:42 PM	#9
Marco77 Connoisseur Posts: 55 Karma: 8430 Join Date: Mar 2016 Device: PW3, Clara HD, PB740	@BetterRed; Sorry for the late reply. After further investigation, it is not a Calibre problem. The reason is my browser downloads go into a location which is a special type of reparse point known as "Dos Devices". The installer cannot be run from there, and the 'correct' way is to either move the installer away, or run the 'real' path on the original location, avoiding any sort of symlink etc. redirection.

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