Google gone, new Onyx, why?

norweger · 02-02-2021, 09:26 PM

Got an Onyx and everything worked fine. Then just recently any service from Google stopped working. So no more Google Translate, Gmail, Google Drive, Google ..., everything Google isn't working anymore.

I tried booting, didn't work. I tried signing in/out, and all that happened was that I signed out but couldn't sign in anymore. See the error below. Got an idea what's happening?

Syncing stopped working a while ago.
https://www.dropbox.com/s/7eae0w17w0...-4213.jpg?dl=0

I signed out, now I can't sign in.
https://www.dropbox.com/s/6h37ifzxy6...named.jpg?dl=0

Also got Google Auth Error 7 (dunno what it means)

khalleron · 02-05-2021, 05:04 PM

Can you sign in to Google on a computer or phone?

Ken Maltby · 02-06-2021, 09:34 AM

You don't say or list which Onyx device you are having this issue with. On my Boox Note 2, there is a menu process to enable Google.

Luck;
Ken

norweger · 02-07-2021, 12:55 PM

Quote:

Originally Posted by khalleron

Can you sign in to Google on a computer or phone?

Yeah. Signing in works on computers, my Sony tablet, my Apple device and my Android phone. Works perfectly well.

@Ken. Much appreciated. I own a Note3, recently bought. I have tried disabling/enabling Google in the menu setting, it's quite hidden in there, but with no luck.

ottischwenk · 02-08-2021, 05:40 AM

Quote:

Originally Posted by norweger

Much appreciated. I own a Note3, recently bought. I have tried disabling/enabling Google in the menu setting, it's quite hidden in there, but with no luck.

Have you connected to Google in the accounts?

norweger · 02-12-2021, 07:39 AM

@ottischwenk
Yup. I connected to Google shortly after buying it. Everything worked. Now I try to connect to Google and I only get this:

https://www.dropbox.com/s/6h37ifzxy6...named.jpg?dl=0

SmokeSignals · 03-23-2021, 11:04 AM

Hopefully you solved the issue.

I noticed this behavior several times during the setup procedure, and while I am sure it is unrelated, especially after I factory reset my Nova 3.

My workaround, such as it is, is to go into gmail, or another google service and sign in, in the app. Also in google settings there is an option to add an email there. I cannot tell you which exact place took the email and bypassed that email, but that was the gist. Once one of the apps -or- settings took the email all proceeded fine from there.

I hope this helps.

SmokeSignals · 03-25-2021, 03:12 PM

Apologies for responding to my own response, but I didn't make any sense at the end of the first one. So... I should try again. When you have added the Boox to your google account, and it wont let you add your email to sign in to play, you can use either the google settings or an app that will sign you in to your google account. This will bypass being unable to sign into google play store. Once the account is added to the other app, google play works.

02-02-2021, 09:26 PM	#1
norweger Addict Posts: 224 Karma: 29322 Join Date: Mar 2015 Location: Norway Device: Android-phone, HTC Desire Z	Google gone, new Onyx, why? Got an Onyx and everything worked fine. Then just recently any service from Google stopped working. So no more Google Translate, Gmail, Google Drive, Google ..., everything Google isn't working anymore. I tried booting, didn't work. I tried signing in/out, and all that happened was that I signed out but couldn't sign in anymore. See the error below. Got an idea what's happening? Syncing stopped working a while ago. https://www.dropbox.com/s/7eae0w17w0...-4213.jpg?dl=0 I signed out, now I can't sign in. https://www.dropbox.com/s/6h37ifzxy6...named.jpg?dl=0 Also got Google Auth Error 7 (dunno what it means) Last edited by norweger; 02-12-2021 at 01:11 PM.

02-12-2021, 07:39 AM	#6
norweger Addict Posts: 224 Karma: 29322 Join Date: Mar 2015 Location: Norway Device: Android-phone, HTC Desire Z	@ottischwenk Yup. I connected to Google shortly after buying it. Everything worked. Now I try to connect to Google and I only get this: https://www.dropbox.com/s/6h37ifzxy6...named.jpg?dl=0 Last edited by norweger; 02-12-2021 at 01:11 PM.

03-23-2021, 11:04 AM	#7
SmokeSignals Junior Member Posts: 3 Karma: 10 Join Date: Mar 2021 Device: Onyx Boox Note 3 / Nova 3	Possible Solution Hopefully you solved the issue. I noticed this behavior several times during the setup procedure, and while I am sure it is unrelated, especially after I factory reset my Nova 3. My workaround, such as it is, is to go into gmail, or another google service and sign in, in the app. Also in google settings there is an option to add an email there. I cannot tell you which exact place took the email and bypassed that email, but that was the gist. Once one of the apps -or- settings took the email all proceeded fine from there. I hope this helps.

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02-05-2021, 05:04 PM	#2
khalleron Kate Posts: 1,700 Karma: 3605799 Join Date: Mar 2009 Location: Oregon, United States Device: MeeBook, Kobo Libra Colour	Can you sign in to Google on a computer or phone?

02-06-2021, 09:34 AM	#3
Ken Maltby Wizard Posts: 4,466 Karma: 6900052 Join Date: Dec 2009 Location: The Heart of Texas Device: Boox Note2, AuraHD, PDA,	You don't say or list which Onyx device you are having this issue with. On my Boox Note 2, there is a menu process to enable Google. Luck; Ken

03-25-2021, 03:12 PM	#8
SmokeSignals Junior Member Posts: 3 Karma: 10 Join Date: Mar 2021 Device: Onyx Boox Note 3 / Nova 3	Apologies for responding to my own response, but I didn't make any sense at the end of the first one. So... I should try again. When you have added the Boox to your google account, and it wont let you add your email to sign in to play, you can use either the google settings or an app that will sign you in to your google account. This will bypass being unable to sign into google play store. Once the account is added to the other app, google play works.

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