Error Communicating with Device

Sydney's Mom · 10-01-2017, 01:54 PM

I just started getting this error when I connect to Calibre:

Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 88, in run
File "site-packages\calibre\gui2\device.py", line 511, in _books
File "site-packages\calibre\devices\mtp\driver.py", line 218, in books
File "site-packages\calibre\devices\mtp\driver.py", line 190, in get_driveinfo
File "site-packages\calibre\devices\mtp\driver.py", line 180, in _update_drive_info
File "site-packages\calibre\devices\mtp\driver.py", line 151, in put_calibre_file
File "site-packages\calibre\devices\mtp\windows\driver.py", line 37, in check_thread
File "site-packages\calibre\devices\mtp\windows\driver.py", line 441, in put_file
WPDError: Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error

I connected another tablet, and it worked fine. Then I tried the first tablet again, and got the same error. Any idea what is up with this?

Thanks,

Debra

theducks · 10-01-2017, 05:43 PM

The device probably has storage or access errors.
Has it been Cold Booted (from power off)? It may cleanup filesystem errors during boot.

kovidgoyal · 10-01-2017, 10:40 PM

That is an error communicating with the device. Usually, this kind of error can be fixed by
following the steps below in sequence. First:

1) Try rebooting both the device and your computer
2) If that does not work, find the files driveinfo.calibre and metadata.calibre on the device
and delete them (you can use Windows Explorer or a file manager on the device itself to do this)
3) Reset the device

If none of those work, you can use one of the wireless communication methods described here:
https://manual.calibre-ebook.com/faq...kindle-fire-hd

Sydney's Mom · 10-02-2017, 01:48 PM

I tried all theducks and all three Kovid. I can get it to say it is connected, but no books show up and I cant add any except through file explorer. I think it is time to delete all the books and start over-I added a bunch yesterday, and something must have been bad. Will let you know.

Sydney's Mom · 10-02-2017, 02:55 PM

Well, deleting the books didn't work, either. So I reset my device, and then rebooted my computer. Now everything is working. Sounds like a bad book, maybe. Calibre was finding objects like angry birds, and other non-book stuff. Guess I need to keep this device just for reading.

kovidgoyal · 10-02-2017, 11:48 PM

Right click the device's icon in calibre, select configure this device and tell calibre where on the device you want it to scan for books.

10-01-2017, 01:54 PM	#1
Sydney's Mom Wizard Posts: 2,899 Karma: 6995721 Join Date: Dec 2008 Location: Idaho, on the side of a mountain Device: Kindle Oasis, Fire 3d Gen and 5th Gen and Samsung Tab S	Error Communicating with Device I just started getting this error when I connect to Calibre: Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error Traceback (most recent call last): File "site-packages\calibre\gui2\device.py", line 88, in run File "site-packages\calibre\gui2\device.py", line 511, in _books File "site-packages\calibre\devices\mtp\driver.py", line 218, in books File "site-packages\calibre\devices\mtp\driver.py", line 190, in get_driveinfo File "site-packages\calibre\devices\mtp\driver.py", line 180, in _update_drive_info File "site-packages\calibre\devices\mtp\driver.py", line 151, in put_calibre_file File "site-packages\calibre\devices\mtp\windows\driver.py", line 37, in check_thread File "site-packages\calibre\devices\mtp\windows\driver.py", line 441, in put_file WPDError: Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error I connected another tablet, and it worked fine. Then I tried the first tablet again, and got the same error. Any idea what is up with this? Thanks, Debra

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10-01-2017, 05:43 PM	#2
theducks Well trained by Cats Posts: 31,003 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	The device probably has storage or access errors. Has it been Cold Booted (from power off)? It may cleanup filesystem errors during boot.

10-01-2017, 10:40 PM	#3
kovidgoyal creator of calibre Posts: 45,303 Karma: 27111240 Join Date: Oct 2006 Location: Mumbai, India Device: Various	That is an error communicating with the device. Usually, this kind of error can be fixed by following the steps below in sequence. First: 1) Try rebooting both the device and your computer 2) If that does not work, find the files driveinfo.calibre and metadata.calibre on the device and delete them (you can use Windows Explorer or a file manager on the device itself to do this) 3) Reset the device If none of those work, you can use one of the wireless communication methods described here: https://manual.calibre-ebook.com/faq...kindle-fire-hd

10-02-2017, 01:48 PM	#4
Sydney's Mom Wizard Posts: 2,899 Karma: 6995721 Join Date: Dec 2008 Location: Idaho, on the side of a mountain Device: Kindle Oasis, Fire 3d Gen and 5th Gen and Samsung Tab S	I tried all theducks and all three Kovid. I can get it to say it is connected, but no books show up and I cant add any except through file explorer. I think it is time to delete all the books and start over-I added a bunch yesterday, and something must have been bad. Will let you know.

10-02-2017, 02:55 PM	#5
Sydney's Mom Wizard Posts: 2,899 Karma: 6995721 Join Date: Dec 2008 Location: Idaho, on the side of a mountain Device: Kindle Oasis, Fire 3d Gen and 5th Gen and Samsung Tab S	Well, deleting the books didn't work, either. So I reset my device, and then rebooted my computer. Now everything is working. Sounds like a bad book, maybe. Calibre was finding objects like angry birds, and other non-book stuff. Guess I need to keep this device just for reading.

10-02-2017, 11:48 PM	#6
kovidgoyal creator of calibre Posts: 45,303 Karma: 27111240 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Right click the device's icon in calibre, select configure this device and tell calibre where on the device you want it to scan for books.

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