Has Kobo changed downloading with ADE?

GeoffR · 08-25-2018, 09:34 AM

For the first time in almost six years of buying ebooks from Kobo, I am having a problem downloading with ADE.

I can still download the books I purchased as recently as three days ago, but ADE gives an E_LIC_LICENSE_SIGN_ERROR when I try to download the ones I purchased yesterday.

I have tried ADE 1.7.2 and 2.0.1, both give the same error.

I have tried de-authorising and re-authorising ADE as suggested by Kobo, but still get the same error.

Anyone else having problems downloading recent Kobo purchases with ADE?

Update1: Kobo says Adobe are working on the problem, see simond's post #14

Update2: Problem fixed at Kobo's/Adobe's end, for me at least. post #20

mathil · 08-25-2018, 09:39 AM

Quote:

Originally Posted by GeoffR

For the first time in almost six years of buying ebooks from Kobo, I am having a problem downloading with ADE.

I can still download the books I purchased as recently as three days ago, but ADE gives an E_LIC_LICENSE_SIGN_ERROR when I try to download the ones I purchased yesterday.

I have tried ADE 1.7.2 and 2.0.1, both give the same error.

I have tried de-authorising and re-authorising ADE as suggested by Kobo, but still get the same error.

Anyone else having problems downloading recent Kobo purchases with ADE?

I just tried with a book bought a couple of weeks ago; I received the same error. Books with DRM from other sources (a library loan) work as expected, so I assume it must be a problem on Kobo's end. I use ADE's latest update (4.5.7) on Windows 10.

JSWolf · 08-25-2018, 10:03 AM

I found this on the error in question.

E_LIC_LICENSE_SIGN_ERROR - This means that our server is unavailable to speak to the Adobe server to validate the Adobe ID. This should be a temporary issue so please leave it a few minutes & try again BUT if you continue to see this error please contact us at orders@foyles.co.uk and we will investigate further.

http://www.foyles.co.uk/help-ebooks

GeoffR · 08-25-2018, 11:17 AM

Quote:

Originally Posted by JSWolf

I found this on the error in question.

E_LIC_LICENSE_SIGN_ERROR - This means that our server is unavailable to speak to the Adobe server to validate the Adobe ID. This should be a temporary issue so please leave it a few minutes & try again BUT if you continue to see this error please contact us at orders@foyles.co.uk and we will investigate further.

http://www.foyles.co.uk/help-ebooks

Thanks, hopefully that will be all it is, just a temporary server issue.

bookaho!ic · 08-25-2018, 01:52 PM

i had same issue a couple of weeks ago with a library book. Tried to download next day and it worked so i agreee it must be a server error

simond · 08-25-2018, 03:56 PM

I just got this with a recently purchased book from Kobo too with ADE 2, I'll be contacting Kobo to see what they say.

jwburton · 08-26-2018, 12:35 AM

Having exactly the same issue. The fact that older books are working while the three I just bought from Kobo are not makes me worried; this doesn't sound like a license communication problem at Kobo's end, but more like some DRM format change between the older and the newer books.

Nothing more encouraging to the honest ebook customer than evolving random DRM torture ...

GeoffR · 08-26-2018, 01:39 AM

Quote:

Originally Posted by jwburton

Having exactly the same issue. The fact that older books are working while the three I just bought from Kobo are not makes me worried; this doesn't sound like a license communication problem at Kobo's end, but more like some DRM format change between the older and the newer books.

Yeah that is my worry too. Kobo's Fulfillment Server Status says everything is online, but I still can't download recent purchases.

Edit: ADE reports a bit more in its logs, I don't know if that gives any clues:

Spoiler:

mathil · 08-26-2018, 05:52 AM

Quote:

Originally Posted by jwburton

Having exactly the same issue. The fact that older books are working while the three I just bought from Kobo are not makes me worried; this doesn't sound like a license communication problem at Kobo's end, but more like some DRM format change between the older and the newer books.

Nothing more encouraging to the honest ebook customer than evolving random DRM torture ...

In my case, the only books working right now were bought 4+ years ago, if not more; anything more recent and I get the error mentioned above. It makes me think more of a server problem, to be honest.
My ADE is also updated to the current software version (4.5.8) and I still get that error. If it were a DRM format change I would expect problems with DRM removal software, not with ADE.

bookaho!ic · 08-26-2018, 05:56 AM

i bought 2 two days ago and had no problems downloading them - maybe uninstall ade and reinstall vs 2.0.1

JSWolf · 08-26-2018, 06:07 AM

Quote:

Originally Posted by bookaho!ic

i bought 2 two days ago and had no problems downloading them - maybe uninstall ade and reinstall vs 2.0.1

That is a really bad idea. Installing ADE versions past 2.0.1 could cause us to download eBooks we cannot remove the DRM or read in anything other than ADE. So please nobody try this.

JIPG-reader · 08-26-2018, 07:32 AM

Quote:

Originally Posted by JSWolf

That is a really bad idea. Installing ADE versions past 2.0.1 could cause us to download eBooks we cannot remove the DRM or read in anything other than ADE. So please nobody try this.

Are you sure?. I use ADE 4.5.8 without any problem.

Anyway, I keep a copy of ADE 2.0.1, just in case.

bookaho!ic · 08-26-2018, 02:35 PM

Quote:

Originally Posted by JSWolf

That is a really bad idea. Installing ADE versions past 2.0.1 could cause us to download eBooks we cannot remove the DRM or read in anything other than ADE. So please nobody try this.

I am suggesting they reinstall ade 2.0.1 so why is this a bad idea!

simond · 08-26-2018, 03:59 PM

Just got this reply from them:

Quote:

It seems that this problem with your file is caused by Adobe.
At this moment the Adobe technicals are working on solved this issue.
Please don't lose your patience.
as soon as this problem is solved, you will be able to use your books.

BooksCatsPandas · 08-26-2018, 04:26 PM

Thank you for taking the time to post Kobo's reply, simond.

I have been having this issue with two books I just bought and was just about to contact Kobo customer service. Now I won't have to.

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08-25-2018, 09:34 AM	#1
GeoffR Wizard Posts: 3,821 Karma: 19162882 Join Date: Nov 2012 Location: Te Riu-a-Māui Device: Kobo Glo	Has Kobo changed downloading with ADE? For the first time in almost six years of buying ebooks from Kobo, I am having a problem downloading with ADE. I can still download the books I purchased as recently as three days ago, but ADE gives an E_LIC_LICENSE_SIGN_ERROR when I try to download the ones I purchased yesterday. I have tried ADE 1.7.2 and 2.0.1, both give the same error. I have tried de-authorising and re-authorising ADE as suggested by Kobo, but still get the same error. Anyone else having problems downloading recent Kobo purchases with ADE? Update1: Kobo says Adobe are working on the problem, see simond's post #14 Update2: Problem fixed at Kobo's/Adobe's end, for me at least. post #20 Last edited by GeoffR; 08-27-2018 at 10:40 AM. Reason: update, see post #20

08-25-2018, 10:03 AM	#3
JSWolf Resident Curmudgeon Posts: 79,722 Karma: 145864619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I found this on the error in question. E_LIC_LICENSE_SIGN_ERROR - This means that our server is unavailable to speak to the Adobe server to validate the Adobe ID. This should be a temporary issue so please leave it a few minutes & try again BUT if you continue to see this error please contact us at orders@foyles.co.uk and we will investigate further. http://www.foyles.co.uk/help-ebooks

08-25-2018, 01:52 PM	#5
bookaho!ic Evangelist Posts: 466 Karma: 5575734 Join Date: Feb 2013 Location: UK Device: kobo Aura H20 2nd Ed	i had same issue a couple of weeks ago with a library book. Tried to download next day and it worked so i agreee it must be a server error

08-25-2018, 03:56 PM	#6
simond Fanatic Posts: 532 Karma: 1062755 Join Date: Aug 2005 Location: London, UK Device: Kobo Aura One, iPad, iPhone	I just got this with a recently purchased book from Kobo too with ADE 2, I'll be contacting Kobo to see what they say.

08-26-2018, 12:35 AM	#7
jwburton Junior Member Posts: 1 Karma: 10 Join Date: Aug 2018 Device: Kobo	Having exactly the same issue. The fact that older books are working while the three I just bought from Kobo are not makes me worried; this doesn't sound like a license communication problem at Kobo's end, but more like some DRM format change between the older and the newer books. Nothing more encouraging to the honest ebook customer than evolving random DRM torture ...

08-26-2018, 05:56 AM	#10
bookaho!ic Evangelist Posts: 466 Karma: 5575734 Join Date: Feb 2013 Location: UK Device: kobo Aura H20 2nd Ed	i bought 2 two days ago and had no problems downloading them - maybe uninstall ade and reinstall vs 2.0.1

08-26-2018, 04:26 PM	#15
BooksCatsPandas Junior Member Posts: 6 Karma: 45324 Join Date: Aug 2014 Location: ON, Canada Device: Kobo Glo HD, Kindle Paperwhite 2	Thank you for taking the time to post Kobo's reply, simond. I have been having this issue with two books I just bought and was just about to contact Kobo customer service. Now I won't have to.

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