CC on iPad Crashes with large file

karl1c · 07-13-2017, 09:47 AM

Of my 200 odd files, one causes CC to crash when doing a Wireless Device transfer. CC, Calibre, iOS all at latest versions. The file is 588.6 MB, is that too big?

calibre, version 3.3.0
ERROR: Error: Error communicating with device

Device responded with incorrect information

Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 88, in run
File "site-packages/calibre/gui2/device.py", line 542, in _sync_booklists
File "site-packages/calibre/devices/smart_device_app/driver.py", line 50, in _synchronizer
File "site-packages/calibre/devices/smart_device_app/driver.py", line 1254, in free_space
File "site-packages/calibre/devices/smart_device_app/driver.py", line 50, in _synchronizer
File "site-packages/calibre/devices/smart_device_app/driver.py", line 633, in _call_client
File "site-packages/calibre/devices/smart_device_app/driver.py", line 675, in _receive_from_client
ControlError: Device responded with incorrect information

chaley · 07-13-2017, 10:46 AM

The first question: do you have that much free space?

If you are sure you have enough free space then I suggest you send a debug log. Somewhere in CC there is an option to do that, probably in Settings. Be sure to explain in the email what the problem is.

karl1c · 07-13-2017, 01:05 PM

Thanks chaley. It's under Settings, not Help, where I expected. I do have enough space, so I'll send the email.

07-13-2017, 09:47 AM	#1
karl1c Connoisseur Posts: 56 Karma: 15570 Join Date: Jul 2017 Device: iPad	CC on iPad Crashes with large file Of my 200 odd files, one causes CC to crash when doing a Wireless Device transfer. CC, Calibre, iOS all at latest versions. The file is 588.6 MB, is that too big? calibre, version 3.3.0 ERROR: Error: Error communicating with device Device responded with incorrect information Traceback (most recent call last): File "site-packages/calibre/gui2/device.py", line 88, in run File "site-packages/calibre/gui2/device.py", line 542, in _sync_booklists File "site-packages/calibre/devices/smart_device_app/driver.py", line 50, in _synchronizer File "site-packages/calibre/devices/smart_device_app/driver.py", line 1254, in free_space File "site-packages/calibre/devices/smart_device_app/driver.py", line 50, in _synchronizer File "site-packages/calibre/devices/smart_device_app/driver.py", line 633, in _call_client File "site-packages/calibre/devices/smart_device_app/driver.py", line 675, in _receive_from_client ControlError: Device responded with incorrect information

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07-13-2017, 10:46 AM	#2
chaley Grand Sorcerer Posts: 12,412 Karma: 8012664 Join Date: Jan 2010 Location: Notts, England Device: Kobo Libra 2	The first question: do you have that much free space? If you are sure you have enough free space then I suggest you send a debug log. Somewhere in CC there is an option to do that, probably in Settings. Be sure to explain in the email what the problem is.

07-13-2017, 01:05 PM	#3
karl1c Connoisseur Posts: 56 Karma: 15570 Join Date: Jul 2017 Device: iPad	Thanks chaley. It's under Settings, not Help, where I expected. I do have enough space, so I'll send the email.

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