Aura HD frozen

KathyJM · 06-20-2016, 01:28 PM

I finished reading a book and went to delete it (from the collection and the ereader) and the screen froze.

It's been like that for 18 hours. If I connect it to my laptop nothing happens on the Kobo and the laptop doesn't find a device.

The little reset hole thingy doesn't do anything because I've tried it so many times over the life of the device that it seems to be broken.

Help! What do I do?

oren64 · 06-20-2016, 01:49 PM

Is the LED blinked rapidly when connecting to PC or the using the paperclip button?

Post a picture of the screen.

KathyJM · 06-20-2016, 03:20 PM

[QUOTE=oren64;3337904]Is the LED blinked rapidly when connecting to PC or the using the paperclip button?

Nothing's flashing (battery is about 75%).
Like I said, the paperclip button no longer works.

GeoffR · 06-20-2016, 04:12 PM

Quote:

Originally Posted by KathyJM

Nothing's flashing (battery is about 75%).
Like I said, the paperclip button no longer works.

If the only problem is that the pinhole button dosn't work then you should be able to reset the device by holding the power button/slider for about 20 seconds until the device turns off, and then turning it on again in the usual way.

KathyJM · 06-21-2016, 03:07 AM

Quote:

Originally Posted by GeoffR

If the only problem is that the pinhole button dosn't work then you should be able to reset the device by holding the power button/slider for about 20 seconds until the device turns off, and then turning it on again in the usual way.

That doesn't work either.

oren64 · 06-21-2016, 05:31 AM

Open the back cover and disconnect and reconnect the battery, but charge the device for 30min first.

meeera · 06-21-2016, 07:14 AM

But first, post a photo. A lot of "frozen" screens are broken screens. Could save you some mucking around.

KathyJM · 06-21-2016, 07:17 AM

Quote:

Originally Posted by oren64

Open the back cover and disconnect and reconnect the battery, but charge the device for 30min first.

How do I open the back cover?

KathyJM · 06-21-2016, 07:33 AM

I can't figure out how to attach a photo of the screen here.

It looks perfectly normal, except that the dialogue box is there, with the 'remove from' dialogue box in the centre of the screen, over the previous screen.

Cesca · 06-21-2016, 08:06 AM

Quote:

Originally Posted by KathyJM

I can't figure out how to attach a photo of the screen here.

When replying, scroll down below the note box and select "manage attachments". That will get you to a screen where you select your image. 600x600 pixels max per forum guidelines.

Ripplinger · 06-21-2016, 02:08 PM

Quote:

Originally Posted by Cesca

When replying, scroll down below the note box and select "manage attachments". That will get you to a screen where you select your image. 600x600 pixels max per forum guidelines.

And if you're just using the Quick Reply box, click on "Go Advanced" first under the box to get to the "Manage Attachments".

KathyJM · 06-21-2016, 02:36 PM

My husband has taken the Kobo apart and discovered a broken connector.

I've bought a new device.

06-20-2016, 01:28 PM	#1
KathyJM Enthusiast Posts: 43 Karma: 10 Join Date: Sep 2011 Location: UK Device: Kobo Library H2O	Aura HD frozen I finished reading a book and went to delete it (from the collection and the ereader) and the screen froze. It's been like that for 18 hours. If I connect it to my laptop nothing happens on the Kobo and the laptop doesn't find a device. The little reset hole thingy doesn't do anything because I've tried it so many times over the life of the device that it seems to be broken. Help! What do I do? Last edited by KathyJM; 06-20-2016 at 03:21 PM.

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06-20-2016, 01:49 PM	#2
oren64 I need a chapter break Posts: 4,042 Karma: 56058267 Join Date: Mar 2015 Location: Israel Device: Kobo Glo	Is the LED blinked rapidly when connecting to PC or the using the paperclip button? Post a picture of the screen.

06-20-2016, 03:20 PM	#3
KathyJM Enthusiast Posts: 43 Karma: 10 Join Date: Sep 2011 Location: UK Device: Kobo Library H2O	[QUOTE=oren64;3337904]Is the LED blinked rapidly when connecting to PC or the using the paperclip button? Nothing's flashing (battery is about 75%). Like I said, the paperclip button no longer works.

06-21-2016, 05:31 AM	#6
oren64 I need a chapter break Posts: 4,042 Karma: 56058267 Join Date: Mar 2015 Location: Israel Device: Kobo Glo	Open the back cover and disconnect and reconnect the battery, but charge the device for 30min first.

06-21-2016, 07:14 AM	#7
meeera Grand Sorcerer Posts: 5,808 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	But first, post a photo. A lot of "frozen" screens are broken screens. Could save you some mucking around.

06-21-2016, 07:33 AM	#9
KathyJM Enthusiast Posts: 43 Karma: 10 Join Date: Sep 2011 Location: UK Device: Kobo Library H2O	I can't figure out how to attach a photo of the screen here. It looks perfectly normal, except that the dialogue box is there, with the 'remove from' dialogue box in the centre of the screen, over the previous screen.

06-21-2016, 02:36 PM	#12
KathyJM Enthusiast Posts: 43 Karma: 10 Join Date: Sep 2011 Location: UK Device: Kobo Library H2O	My husband has taken the Kobo apart and discovered a broken connector. I've bought a new device.

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