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Old 05-22-2016, 06:49 PM   #1
aluisscp
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White bright pixel on brand new H2O
Long time since I posted... Finally updated from my Aura 6 and bought an Aura H2O. I am happy with the decision and the device is amazing.
The only sad part in this is a bright white pixel that doesn't go away. Is this warranty replacement material? Does anyone think I'll have any luck asking for a new unit?
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Old 05-22-2016, 08:07 PM   #2
davidfor
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That's a manufacturing defect in the light guide. Kobo will replace it.
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Old 05-23-2016, 02:57 AM   #3
aluisscp
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Thanks davidfor, I'll go to the store to have it replaced!
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Old 05-24-2016, 07:29 PM   #4
Dr. Drib
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Quote:
Originally Posted by aluisscp View Post
Long time since I posted... Finally updated from my Aura 6 and bought an Aura H2O. I am happy with the decision and the device is amazing.
The only sad part in this is a bright white pixel that doesn't go away. Is this warranty replacement material? Does anyone think I'll have any luck asking for a new unit?

That's nasty.

You should try to get a replacement if it bothers you.
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