Need to reinstall Operating System Kindle Gen 7 PW TS

locochavez1974 · 05-18-2016, 11:25 AM

Hi, guys:

I have a fairly new Kindle. Yesterday I called Amazon to get rid of the Special Offers since I don't live in the US and cannot take advantage of it. After following the instructions of the rep, and rebooting once she sent the update, my kindle froze and now does not respond. She escalated the call to a tech and now they are replacing it. The thing is that I'm a in a country with well known problems in the local mail and most of this kind of deliveries never arrive or get stuck in customs forever, so I'm seeking for some tech advise.
The only thing I see are the wallpapers. I was wondering if there is a way to reinstall the whole firmware. I used to do it (back in the days) with non-smart phones like, Moto L7 and V3, so I figured it could be done here too.
I did some research in the forums, tried a few (not very invasive) things, but still with no result.
When connected to the computer I can see the device as USB and write and read on it.
If anybody could help me by pointing me out in the right direction, I would really appreciate it!

I forgot to say. I have a Mac laptop, but if necessary, I can get a PC

HarryT · 05-18-2016, 01:05 PM

Moved to the dev forum, where you're much more likely to get an answer.

NiLuJe · 05-18-2016, 01:08 PM

@locochavez1974: If you indeed can see a non-zero mass storage device over USB, try putting the official FW update file *for your current FW version* (or greater, with a caveat if you wanted to JB it), unplug & eject, and then trigger a hard-reboot (by holding the power button for ~10 to 15s).

EDIT: Or, less invasive, try that first.
This *will* wipe your content and unregister the device.

locochavez1974 · 05-20-2016, 02:37 PM

Thanks for the help. I did the thing of creating the file DO_FACTORY_RESTORE and worked. I have to say, that this procedure was to be done only with a PC, with a Mac will not work (at least when I tried it.

eschwartz · 05-20-2016, 04:01 PM

It works on any computer that allows you to create a file on the Kindle.

Of course, some OSes have an irritating habit of hiding file extensions and making filenames be unpredictable (which is pretty impressive, actually).

05-18-2016, 11:25 AM	#1
locochavez1974 Junior Member Posts: 2 Karma: 10 Join Date: May 2016 Device: Kindle Gen 7 PW TS	FIXED Need to reinstall Operating System Kindle Gen 7 PW TS Hi, guys: I have a fairly new Kindle. Yesterday I called Amazon to get rid of the Special Offers since I don't live in the US and cannot take advantage of it. After following the instructions of the rep, and rebooting once she sent the update, my kindle froze and now does not respond. She escalated the call to a tech and now they are replacing it. The thing is that I'm a in a country with well known problems in the local mail and most of this kind of deliveries never arrive or get stuck in customs forever, so I'm seeking for some tech advise. The only thing I see are the wallpapers. I was wondering if there is a way to reinstall the whole firmware. I used to do it (back in the days) with non-smart phones like, Moto L7 and V3, so I figured it could be done here too. I did some research in the forums, tried a few (not very invasive) things, but still with no result. When connected to the computer I can see the device as USB and write and read on it. If anybody could help me by pointing me out in the right direction, I would really appreciate it! I forgot to say. I have a Mac laptop, but if necessary, I can get a PC Last edited by locochavez1974; 05-20-2016 at 02:35 PM. Reason: FIXED

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05-18-2016, 01:05 PM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Moved to the dev forum, where you're much more likely to get an answer.

05-18-2016, 01:08 PM	#3
NiLuJe BLAM! Posts: 13,506 Karma: 26047202 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	@locochavez1974: If you indeed can see a non-zero mass storage device over USB, try putting the official FW update file for your current FW version (or greater, with a caveat if you wanted to JB it), unplug & eject, and then trigger a hard-reboot (by holding the power button for ~10 to 15s). EDIT: Or, less invasive, try that first. This will wipe your content and unregister the device.

05-20-2016, 02:37 PM	#4
locochavez1974 Junior Member Posts: 2 Karma: 10 Join Date: May 2016 Device: Kindle Gen 7 PW TS	Thanks for the help. I did the thing of creating the file DO_FACTORY_RESTORE and worked. I have to say, that this procedure was to be done only with a PC, with a Mac will not work (at least when I tried it.

05-20-2016, 04:01 PM	#5
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	It works on any computer that allows you to create a file on the Kindle. Of course, some OSes have an irritating habit of hiding file extensions and making filenames be unpredictable (which is pretty impressive, actually).

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