Aura H2O Stuck at the checking for updates and can't use the device any more.

luminatio2 · 04-14-2016, 11:57 AM

After I signed out from the menu, Kobo Aura H2O restarted itself.
Then it stuck at the checking for update, keeps saying no internet.
But there is definitely no problem with the internet, I can basically do anything else.
I tried to use the desktop app(version 3.19.2455) to setup my Kobo, however, when I clicked "sign in", it still says "Network error"!
Is there something wrong with the app or what?

Now, the device is basically useless

I can bypass the update by downgrade the firmware to 3.17 but I wonder if there is anyway to fix it.
Thanks in advance!

davidfor · 04-14-2016, 09:17 PM

The "Network error" could mean a lot of things. It could mean the device can't connect to your WiFi. If it does, it then checks for a page on the net. Then it starts talking to the Kobo server. If any of those go wrong, the sync will fail. The network error usually happens part way through this. It doesn't say that you can't get to the internet, just that something went wrong talking to the Kobo server. And as you have the problem for two different Kobo "devices", it suggests the problem was at the other end. Try again in a few hours and see what happens.

If it still can't get through, then try the downgrade. That will at least get you going and then you can sort out the real problem.

04-14-2016, 11:57 AM	#1
luminatio2 Junior Member Posts: 1 Karma: 10 Join Date: Apr 2016 Device: Kobo Aura H2O	Stuck at the checking for updates and can't use the device any more. After I signed out from the menu, Kobo Aura H2O restarted itself. Then it stuck at the checking for update, keeps saying no internet. But there is definitely no problem with the internet, I can basically do anything else. I tried to use the desktop app(version 3.19.2455) to setup my Kobo, however, when I clicked "sign in", it still says "Network error"! Is there something wrong with the app or what? Now, the device is basically useless I can bypass the update by downgrade the firmware to 3.17 but I wonder if there is anyway to fix it. Thanks in advance!

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04-14-2016, 09:17 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	The "Network error" could mean a lot of things. It could mean the device can't connect to your WiFi. If it does, it then checks for a page on the net. Then it starts talking to the Kobo server. If any of those go wrong, the sync will fail. The network error usually happens part way through this. It doesn't say that you can't get to the internet, just that something went wrong talking to the Kobo server. And as you have the problem for two different Kobo "devices", it suggests the problem was at the other end. Try again in a few hours and see what happens. If it still can't get through, then try the downgrade. That will at least get you going and then you can sort out the real problem.

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