Aura Frozen on "Low battery level", impossible to start

sisim · 02-18-2016, 08:35 AM

Hello everybody,

I have my Kobo Aura for more than 2 years, I upgraded the firmware normally with wifi (including in January 16'). No issue up to yesterday.

Now it's frozen with "Low battery level" message ("0% remaining"). I tried everything:
- load it for several hours on USB port on my computer, with wall charger
- push the light button and try to turn it on
- push the reset button with a paperclip
- a lot of combination of these solutions

Nothing happens, still blocked on this screen. Any idea?

Thank you!

PeterT · 02-18-2016, 10:38 AM

Have you tried a different USB cable?

sisim · 02-23-2016, 08:37 AM

Quote:

Originally Posted by PeterT

Have you tried a different USB cable?

With combination of all sorts of cable and charger unfortunately

Alan_S · 03-03-2016, 10:25 AM

Some people had similar problem, and they solved it by disconnecting battery. After some time you connect battery again and then recharge.

But, problem is how to reach battery, usually it's not that simple.

sisim · 03-03-2016, 11:11 AM

Hello,

I finally solved it, but no idea how. Quite pissed off, I just frenetically pushed every button, while moving the USB cable... And it started charging again.

I had tried before every button combination, the same cable and the same charger, without result.

Important is: it's solved...

shall1028 · 03-03-2016, 04:20 PM

Quote:

Originally Posted by sisim

while moving the USB cable...

That is perhaps the secret. Have you looked for dust/lint blobs in the socket? Whenever I've had charging problems that's been the cause.

Alan_S · 03-04-2016, 11:22 AM

Quote:

Originally Posted by sisim

I finally solved it, but no idea how.

It can be that battery discharged sufficiently that it allowed restart of the device. Disconnecting battery I suggested does this, removes power source so you can start from start.

02-18-2016, 08:35 AM	#1
sisim Junior Member Posts: 3 Karma: 10 Join Date: Feb 2016 Device: Kobo Aura	Frozen on "Low battery level", impossible to start Hello everybody, I have my Kobo Aura for more than 2 years, I upgraded the firmware normally with wifi (including in January 16'). No issue up to yesterday. Now it's frozen with "Low battery level" message ("0% remaining"). I tried everything: - load it for several hours on USB port on my computer, with wall charger - push the light button and try to turn it on - push the reset button with a paperclip - a lot of combination of these solutions Nothing happens, still blocked on this screen. Any idea? Thank you!

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02-18-2016, 10:38 AM	#2
PeterT Grand Sorcerer Posts: 13,449 Karma: 78880114 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Have you tried a different USB cable?

03-03-2016, 10:25 AM	#4
Alan_S Evangelist Posts: 446 Karma: 1084584 Join Date: Aug 2007 Location: Sisak, Croatia Device: Kobo Aura H2O, Kobo Aura ONE	Some people had similar problem, and they solved it by disconnecting battery. After some time you connect battery again and then recharge. But, problem is how to reach battery, usually it's not that simple.

03-03-2016, 11:11 AM	#5
sisim Junior Member Posts: 3 Karma: 10 Join Date: Feb 2016 Device: Kobo Aura	Hello, I finally solved it, but no idea how. Quite pissed off, I just frenetically pushed every button, while moving the USB cable... And it started charging again. I had tried before every button combination, the same cable and the same charger, without result. Important is: it's solved...

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