Aura HD Factory reset but button broken

KathyJM · 02-22-2016, 02:16 PM

My Aura HD is playing up.

1. Some (DRM) books won't open because it claims I'm not logged in to Adobe - but I am.
2. Some books don't appear at all and aren't found in a search, but when the reader is connected to my PC they show as a file.
2. Generally slow and unresponsive.

The problem is, I've done a factory reset so many times the button seems to be broken - when I poke my bent paperclip in the hole it doesn't touch anything.

Help! Is there another way to try a reset, or have I bricked it?

davidfor · 02-22-2016, 06:41 PM

Firstly, that button doesn't do a factory reset, it simply forces a restart of the device. It's like pushing the reset button on a PC. A factory reset will wipe all the books on the device, put the original firmware back on and start the setup process.

From your description, my guess is that the database on the device is corrupt. The simplest way to fix that is to go into the settings and sign out of your Kobo account. This will remove the current database and put an empty on in place and do a restart. Then it will prompt you to setup the device and load all the sideloaded books into the database and hence the library. You will need to authorise the device to read DRM'd books. You might need to remove them and re-add them before they will work.

Alternatively, you can do a factory reset from the "Device information" page of the settings. This will clear everything and put you back to the "out of the box" state.

KathyJM · 02-23-2016, 01:45 PM

Davidfor:

This worked.
Thank you so much; you have saved me from buying a new reader!

02-22-2016, 02:16 PM	#1
KathyJM Enthusiast Posts: 43 Karma: 10 Join Date: Sep 2011 Location: UK Device: Kobo Library H2O	Factory reset but button broken My Aura HD is playing up. 1. Some (DRM) books won't open because it claims I'm not logged in to Adobe - but I am. 2. Some books don't appear at all and aren't found in a search, but when the reader is connected to my PC they show as a file. 2. Generally slow and unresponsive. The problem is, I've done a factory reset so many times the button seems to be broken - when I poke my bent paperclip in the hole it doesn't touch anything. Help! Is there another way to try a reset, or have I bricked it?

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02-22-2016, 06:41 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Firstly, that button doesn't do a factory reset, it simply forces a restart of the device. It's like pushing the reset button on a PC. A factory reset will wipe all the books on the device, put the original firmware back on and start the setup process. From your description, my guess is that the database on the device is corrupt. The simplest way to fix that is to go into the settings and sign out of your Kobo account. This will remove the current database and put an empty on in place and do a restart. Then it will prompt you to setup the device and load all the sideloaded books into the database and hence the library. You will need to authorise the device to read DRM'd books. You might need to remove them and re-add them before they will work. Alternatively, you can do a factory reset from the "Device information" page of the settings. This will clear everything and put you back to the "out of the box" state.

02-23-2016, 01:45 PM	#3
KathyJM Enthusiast Posts: 43 Karma: 10 Join Date: Sep 2011 Location: UK Device: Kobo Library H2O	Davidfor: This worked. Thank you so much; you have saved me from buying a new reader!

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