Kobo Glo HD charging issue

Thoradin · 11-09-2015, 11:08 AM

Hi guys, I have a Kobo Glo HD and when plugged into a charger or PC it shows a screen saying that my battery is dead and I must plug it into a charger.
If you leave it plugged in for an hour or 2 and restart it, it will then show around 30% charged but if you try to plug it in again it shows the same please charge your reader screen and needs a restart to become usable again.

Any ideas on how to fix this?
Thanks

EndlessWaves · 11-09-2015, 11:52 AM

Has it worked fine before or is this a new device?

If it's a new device it might be worth leaving it to charge up completely rather than just for an hour or two.

davidfor · 11-09-2015, 06:08 PM

Yes, leave it plugged in overnight and see what state it is. If this still happens, do a factory reset. If that doesn't fix it, it is probably faulty and you should see if you can exchange it.

Thoradin · 11-10-2015, 06:10 AM

Hi guys.
I have had the kobo charging for 2 days solid and it doesn't help, have also factory reset and soft reset a few times but no joy.
I contacted support about returning it but as it was a gift and the receipt has been lost they won't accept it back, even though they have said it probably needs replacing.

I was hoping there was something I could do myself to fix it.

JSWolf · 11-12-2015, 03:07 PM

Quote:

Originally Posted by Thoradin

Hi guys.
I have had the kobo charging for 2 days solid and it doesn't help, have also factory reset and soft reset a few times but no joy.
I contacted support about returning it but as it was a gift and the receipt has been lost they won't accept it back, even though they have said it probably needs replacing.

I was hoping there was something I could do myself to fix it.

You need to contact support again. Don't tell them it was a gift. You don't need the receipt as the device is less than a year since it was released. Just tell them it needs replacing and that you no longer have the receipt. They have to replace it under the warranty.

Thoradin · 11-16-2015, 07:24 AM

I have attempted this on 2 occasions Jon and am still met with them refusing to repair or replace as I do not have proof of purchase.

Thoradin · 11-18-2015, 11:11 AM

Quick update.
After a third attempt to return the Glo HD through customer service they have agreed to supply a replacement device. The only downside being that I have to return it at my cost to their service department in another country.
I must I'm not thrilled at paying £13 to ship a faulty device back to them but I'm on the road to getting a working reader once again.

11-09-2015, 11:08 AM	#1
Thoradin Junior Member Posts: 6 Karma: 10 Join Date: Nov 2015 Device: Kobo GloHD	Kobo Glo HD charging issue Hi guys, I have a Kobo Glo HD and when plugged into a charger or PC it shows a screen saying that my battery is dead and I must plug it into a charger. If you leave it plugged in for an hour or 2 and restart it, it will then show around 30% charged but if you try to plug it in again it shows the same please charge your reader screen and needs a restart to become usable again. Any ideas on how to fix this? Thanks

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11-09-2015, 11:52 AM	#2
EndlessWaves Zealot Posts: 119 Karma: 38158 Join Date: Jan 2014 Device: Kobo Aura HD	Has it worked fine before or is this a new device? If it's a new device it might be worth leaving it to charge up completely rather than just for an hour or two.

11-09-2015, 06:08 PM	#3
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Yes, leave it plugged in overnight and see what state it is. If this still happens, do a factory reset. If that doesn't fix it, it is probably faulty and you should see if you can exchange it.

11-10-2015, 06:10 AM	#4
Thoradin Junior Member Posts: 6 Karma: 10 Join Date: Nov 2015 Device: Kobo GloHD	Hi guys. I have had the kobo charging for 2 days solid and it doesn't help, have also factory reset and soft reset a few times but no joy. I contacted support about returning it but as it was a gift and the receipt has been lost they won't accept it back, even though they have said it probably needs replacing. I was hoping there was something I could do myself to fix it.

11-16-2015, 07:24 AM	#6
Thoradin Junior Member Posts: 6 Karma: 10 Join Date: Nov 2015 Device: Kobo GloHD	I have attempted this on 2 occasions Jon and am still met with them refusing to repair or replace as I do not have proof of purchase.

11-18-2015, 11:11 AM	#7
Thoradin Junior Member Posts: 6 Karma: 10 Join Date: Nov 2015 Device: Kobo GloHD	Quick update. After a third attempt to return the Glo HD through customer service they have agreed to supply a replacement device. The only downside being that I have to return it at my cost to their service department in another country. I must I'm not thrilled at paying £13 to ship a faulty device back to them but I'm on the road to getting a working reader once again.

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