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Grand Sorcerer
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Amazon Overhauls review system
From CNET:
http://www.cnet.com/news/amazon-upda...ning-platform/ Quote:
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PHD in Horribleness
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Already the system of users tagging reviews as either helpful or unhelpful flagged the better reviews. I suspect someone wants to sell the ability to circumvent the consensus of readers to those who will pay to have that done. Of course, I also believe that Amazon bought Goodreads for that purpose. |
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#3 |
Wizard
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You shouldn't be able to write a review at all unless you are a verified purchaser. That would cut down on a lot of the paid for reviews.
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eBook Enthusiast
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#5 |
Grand Sorcerer
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I'd rather they not manipulate, or give more weight to, the reviews which make it in front of me at all. I'm perfectly capable of navigating/utilizing the good, the bad, and the irrelevant all by myself. I'm not an idiot.
Last edited by DiapDealer; 06-21-2015 at 10:13 AM. |
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#6 | |
Guru
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#7 |
Zennist
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I really don't see the review placements changing much from these new rules as the reviews with the most thumbs up were already being shown front and center. I don't see how this would change much.
Critical reviews won't be buried at all if they are helpful. They could instead jump up to the front. Unhelpful critical reviews will be buried -- as they should be. What I wish Amazon would try to change and minimize is their practice of having multiple product options on one product page -- which results in different product reviews being mixed together. This is very unhelpful and can be very misleading. This has bothered me for years. --Pat |
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#8 | |
Wizard
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The best example I have of this I've come across was a blog on the topic where the blogger was talking about a researching what he should buy for new digital camera. The one reviewer was bashing it because it didn't have this function or that function and basically said you'd be crazy to buy it. But, the negative review told the blogger everything he wanted to know because he was after a really simple point and shoot so the reviewed camera was exactly what he wanted. I agree with DiapDealer. I can wade through and decide for myself. I actually spend more time looking at the negative reviews because they tend to give a lot of details that aren't in the description. |
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#9 |
Grand Sorcerer
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The fact that they are using machine learning algorithms tells us everything we need to know: they are looking for patterns.
The kind of patterns that come with 1-star campaigns, sock puppets, paid reviews, and other attempts to game the system. Positive reviews or negative reviews won't matter any more than before; they just want honest and fair reviews. Just remember that amazon is about more than books. And that last year's "world's best whatever" can easily be this year's "overpriced junk" so yes, newer reviews should weigh marginally more than older ones. I just ran into a perfect example today with my WD TV streaming box; a few months ago it received a firmware update that changed the GUI. Much improved. Today I noticed it enabled MIRACAST support. Two year old product. Hundreds of reviews. A year ago it didn't even mention MIRACAST. Now it not only has it, it works well. The new review is more relevant to the product as it exists so it *should* weigh slightly more. Anybody remember these? http://www.amazon.com/Hewlett-Packar...+560+pocket+pc Great deal? All they are doing is what Google does constantly; look for bad actors trying to misuse the system and try to cancel them out. Somebody will always scream and grumble but at least they're trying. I don't hear eBay or Rakuten even trying. Last edited by fjtorres; 06-21-2015 at 11:43 AM. |
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Grand Sorcerer
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#11 | |
Grand Sorcerer
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#12 | |
Grand Sorcerer
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eBook Enthusiast
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#14 |
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Amazon Overhauls review system
Though Amazon will weigh reviews from verified sellers higher than those who purchased or received the book elsewhere, they will still accept all reviews. I don't see any issue with this. It's not a reader awareness and service site like Goodreads, it's an online store.
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#15 |
Addict
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I've had my issues with amazon's review process. We bought a Traeger Jr pellet BBQ at Costco. The design is one which could burn something down so we had to re-engineer it with a different switch. I posted that to Amazon and gave it a 2 start review. You could tell all the fake reviews there - generic, one name user, few previous reviews. But funny enough, people believed my review and it gained thumbs up (or whatever it they call it). Low and behold, a year later they no longer sell that model and modified it to do what we had suggested (and done ourselves) so it doesn't burn backwards into the pellet hopper.
The review process can work and I do think that the steps they are taking could end up being worthwhile. |
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