Troubleshooting About kindle screen saying that need repair.

Lenorav · 03-09-2015, 11:34 PM

My kindle always crashed on the screen saver, needing to restart, I was upgrade to latest firmware and the device no longer starts, showing the screen that needs repair and must also call amazon support, how do I fix this?

eschwartz · 03-10-2015, 02:11 AM

You could give this a try: https://www.mobileread.com/forums/sho...d.php?t=223067

Also -- are you jailbroken? If so, did you install USBNetwork and/or Rescue Pack?
Because those would give you options. Otherwise, you probably just have to return it to Amazon, hopefully under warranty.

Lenorav · 03-10-2015, 02:49 AM

DO_FACTORY_RESTORE work, but i lost all my files, and jailbreak, kual and etc...

My firmware version now is 5.6.1.0.6
Is possible jailbreak and kual in this version?

Dexmaster · 03-10-2015, 07:29 AM

If you had JB 1.14, then you still have it, you just need to copy
KUAL to the /documents/ directory, then as always on 5.6.x use MobileRead Package Installer to install everything you'll need installed.

Some people like to install additionally Rescue Pack and Coward's Rescue Pack (after RP).

P.S. If you have problems finding any package, it almost always can be found on Snapshots of NiLuJe's hacks or on a List of KUAL Extensions.

Lenorav · 03-10-2015, 09:51 AM

I put kual in doccument folder, but not autorized running.

Serial my kindle is: bod4

I try jailbreak, but file dissapear in root.

eschwartz · 03-10-2015, 09:58 AM

I did say if you had Rescue Pack and/or Cowards Rescue Pack extension, or USBNetwork, you had options. RP allows you to restore from diags safely.

Lenorav · 03-10-2015, 10:05 AM

Not have, all kindle has been reset.

Not have jailbreak in this situation?

eschwartz · 03-10-2015, 10:22 AM

As Dexmaster said, if your jailbreak was the latest 1.14, it will be fixed past a factory restore. See the changelog on the Jailbreak thread.

Dexmaster · 03-17-2015, 06:42 AM

I see you have a problem with JB. Also if you had some jailbreak >1.10+ before updating to 5.6.0+ FW then maybe not everything is lost try this solution.

Also check if your KUAL is the latest one (v2.5)

03-09-2015, 11:34 PM	#1
Lenorav Enthusiast Posts: 39 Karma: 10 Join Date: Aug 2014 Device: PW2	About kindle screen saying that need repair. My kindle always crashed on the screen saver, needing to restart, I was upgrade to latest firmware and the device no longer starts, showing the screen that needs repair and must also call amazon support, how do I fix this?

03-10-2015, 07:29 AM	#4
Dexmaster Connoisseur Posts: 72 Karma: 18445 Join Date: Apr 2014 Device: Kindle PW5 (11th gen, 6.8in)	If you had JB 1.14, then you still have it, you just need to copy KUAL to the /documents/ directory, then as always on 5.6.x use MobileRead Package Installer to install everything you'll need installed. Some people like to install additionally Rescue Pack and Coward's Rescue Pack (after RP). P.S. If you have problems finding any package, it almost always can be found on Snapshots of NiLuJe's hacks or on a List of KUAL Extensions. Last edited by Dexmaster; 03-10-2015 at 07:31 AM.

03-17-2015, 06:42 AM	#9
Dexmaster Connoisseur Posts: 72 Karma: 18445 Join Date: Apr 2014 Device: Kindle PW5 (11th gen, 6.8in)	I see you have a problem with JB. Also if you had some jailbreak >1.10+ before updating to 5.6.0+ FW then maybe not everything is lost try this solution. Also check if your KUAL is the latest one (v2.5) Last edited by Dexmaster; 03-17-2015 at 06:44 AM.

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03-10-2015, 02:11 AM	#2
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	You could give this a try: https://www.mobileread.com/forums/sho...d.php?t=223067 Also -- are you jailbroken? If so, did you install USBNetwork and/or Rescue Pack? Because those would give you options. Otherwise, you probably just have to return it to Amazon, hopefully under warranty.

03-10-2015, 02:49 AM	#3
Lenorav Enthusiast Posts: 39 Karma: 10 Join Date: Aug 2014 Device: PW2	DO_FACTORY_RESTORE work, but i lost all my files, and jailbreak, kual and etc... My firmware version now is 5.6.1.0.6 Is possible jailbreak and kual in this version?

03-10-2015, 09:51 AM	#5
Lenorav Enthusiast Posts: 39 Karma: 10 Join Date: Aug 2014 Device: PW2	I put kual in doccument folder, but not autorized running. Serial my kindle is: bod4 I try jailbreak, but file dissapear in root.

03-10-2015, 09:58 AM	#6
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	I did say if you had Rescue Pack and/or Cowards Rescue Pack extension, or USBNetwork, you had options. RP allows you to restore from diags safely.

03-10-2015, 10:05 AM	#7
Lenorav Enthusiast Posts: 39 Karma: 10 Join Date: Aug 2014 Device: PW2	Not have, all kindle has been reset. Not have jailbreak in this situation?

03-10-2015, 10:22 AM	#8
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	As Dexmaster said, if your jailbreak was the latest 1.14, it will be fixed past a factory restore. See the changelog on the Jailbreak thread.

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