Troubleshooting Collections are driving me crazy

Ortep · 02-01-2015, 05:22 PM

I have a paperwhite 2 and I was playing around with it. Sideloading books, creating collections etc. After a couple of days I found that several books showed up 2-3 times in my library. These were from old experiments. I could not delete them. Checking with a USB cable showed that thet were actually not on the Kindle. Restarting did not help. So I decided to start fresh with a factory reset. That went fine an everything was gone. I sideloaded a series of books and I tried to create the collections again. But the Kindle won't let me. It tells me the collection name already exists. But it does not show up on the list. So I cannot add books. How doe I get rid of these hidden collections?

eschwartz · 02-01-2015, 05:41 PM

Check for hidden collections in the various view options. I cannot be more specific as I don't have a device with Cloud Collections, but it sounds as if those are your problem.

Dr. Drib · 02-01-2015, 09:17 PM

Try this, if you haven't:

Delete the book FROM THE COLLECTION.

Ok, you now have the book still on the Kindle.

Now delete the book FROM THE KINDLE.

Let me know what happened, please.

---------------------------------------------
If the above didn't work, try this:
If the book is not on the Kindle, as you state, then ADD it to the Kindle using calibre. Now check to see where it's at: Is it in the Collection? Or outside of a Collection?

If it's in the Collection, delete it from the Collection (on your Kindle). Now delete the book from the Kindle itself, using calibre.

When deleting and/or adding the same title, I always disconnect my Kindle from my PC, in order to get the Kindle to refresh itself. Then I hook it back up and will go to the next step.

Ortep · 02-02-2015, 04:27 AM

Thanks guys for the quick reactions.

@eschwartz: I could not find the collections on my PW, nor on the my Amazon account. But they were visible on my, almost never used, phone app. When I deleted them on the phone I could manage them on the PW. That is weird, there obviously is syncing between the devices but not always.
So the collection problem is gone

@Dr. Drib:
I did not use Calibre for the adding and removing. I simply used Windows Explorer. The strange thing was that when I removed a book, including, the extra files generated by the Kindle it stayed visible in the library. I could not open it of course, but deleting was also not possible. When I re-added the book it showed up twice. The factory reset took care of that.
At this moment I have a fully functioning Kindle with a correct library. As I'm leaving for a 5 week vacation tomorrow, I will leave it this way. To little time and when not broke, don't fix it

02-01-2015, 05:22 PM	#1
Ortep Fanatic Posts: 527 Karma: 470 Join Date: Sep 2007 Location: The Netherlands Device: Kindle Oasis	Collections are driving me crazy I have a paperwhite 2 and I was playing around with it. Sideloading books, creating collections etc. After a couple of days I found that several books showed up 2-3 times in my library. These were from old experiments. I could not delete them. Checking with a USB cable showed that thet were actually not on the Kindle. Restarting did not help. So I decided to start fresh with a factory reset. That went fine an everything was gone. I sideloaded a series of books and I tried to create the collections again. But the Kindle won't let me. It tells me the collection name already exists. But it does not show up on the list. So I cannot add books. How doe I get rid of these hidden collections?

02-01-2015, 09:17 PM	#3
Dr. Drib Grand Sorcerer Posts: 45,351 Karma: 59447733 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	Try this, if you haven't: Delete the book FROM THE COLLECTION. Ok, you now have the book still on the Kindle. Now delete the book FROM THE KINDLE. Let me know what happened, please. --------------------------------------------- If the above didn't work, try this: If the book is not on the Kindle, as you state, then ADD it to the Kindle using calibre. Now check to see where it's at: Is it in the Collection? Or outside of a Collection? If it's in the Collection, delete it from the Collection (on your Kindle). Now delete the book from the Kindle itself, using calibre. When deleting and/or adding the same title, I always disconnect my Kindle from my PC, in order to get the Kindle to refresh itself. Then I hook it back up and will go to the next step. Last edited by Dr. Drib; 02-01-2015 at 09:20 PM.

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02-01-2015, 05:41 PM	#2
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Check for hidden collections in the various view options. I cannot be more specific as I don't have a device with Cloud Collections, but it sounds as if those are your problem.

02-02-2015, 04:27 AM	#4
Ortep Fanatic Posts: 527 Karma: 470 Join Date: Sep 2007 Location: The Netherlands Device: Kindle Oasis	Thanks guys for the quick reactions. @eschwartz: I could not find the collections on my PW, nor on the my Amazon account. But they were visible on my, almost never used, phone app. When I deleted them on the phone I could manage them on the PW. That is weird, there obviously is syncing between the devices but not always. So the collection problem is gone @Dr. Drib: I did not use Calibre for the adding and removing. I simply used Windows Explorer. The strange thing was that when I removed a book, including, the extra files generated by the Kindle it stayed visible in the library. I could not open it of course, but deleting was also not possible. When I re-added the book it showed up twice. The factory reset took care of that. At this moment I have a fully functioning Kindle with a correct library. As I'm leaving for a 5 week vacation tomorrow, I will leave it this way. To little time and when not broke, don't fix it

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