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Old 02-25-2018, 12:28 PM   #1
Multiversalist
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Post Max 2 reboots
Dear all,

I bought the Onyx Boox Max 2 almost 2 weeks ago, and though I really like the product in general terms, I am a bit concerned about an issue I have experienced with the device, which reboots several times (~2-5) a day, often when highlighting or changing pages.

I would like to know if this happens to other users too or if it's a problem specific to my device, so please let me know !
Last edited by Multiversalist; 02-25-2018 at 02:13 PM.
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Old 02-25-2018, 01:06 PM   #2
alcedo
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Quote:
Originally Posted by Multiversalist View Post
Dear all,

I bought the Onyx Boox Max 2 some almost 2 weeks ago, and though I really like the product in general terms, I am a bit concerned about an issue I have experiences with the device rebooting several times a day, often when highlighting or changing pages.

I would like to know if this happens to other users too or if it's a problem specific to my device, so please let me know !
Never happened here and never heard of.
If updating firmware doesn't help and it's independent from pdf used could be hardware problem.
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Old 02-25-2018, 01:25 PM   #3
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Originally Posted by alcedo View Post
Never happened here and never heard of.
If updating firmware doesn't help and it's independent from pdf used could be hardware problem.
Concur. Never happened to me either.
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Old 02-25-2018, 03:19 PM   #4
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Yesterday I experienced a reboot but it wasn't during highlighting or changing a page.

I haven't noticed much spontaneous rebooting so far -- possibly it's been less here than with the original Max.
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Old 02-26-2018, 11:53 AM   #5
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Quote:
Originally Posted by sogaiu View Post
Yesterday I experienced a reboot but it wasn't during highlighting or changing a page.
In case you wish to take a look out of curiosity after the incident, I believe that
`adb bugreport`
may contain information - but as you know, somewhere in the hefty bulk,
and that
`cat /proc/last_kmsg`
should give the info about the crash.

About the latter, check:
https://stackoverflow.com/questions/...r-kernel-panic
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Old 02-26-2018, 04:41 PM   #6
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Thanks for the tips!
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Old 02-26-2018, 05:09 PM   #7
Multiversalist
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Thanks a lot guys!

I hope it's not a hardware problem I really don't feel like shipping back my device !
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Old 02-27-2018, 01:17 PM   #8
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Quote:
Originally Posted by Multiversalist View Post
I hope it's not a hardware problem I really don't feel like shipping back my device !
You could try a factory reset and different firmwares. Assess whether it is a hardware problem that way. Once it's set, you can release the worry or be grateful for the Gift of the Warranty.
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