New H2O asking to format card

rainio · 01-23-2015, 07:14 AM

Hello there,
Just received a new H20 and updated it over wifi.
On connecting it to a PC the device is recognised but internal volume is not - the computer wants to format it.

My old Kobo worked fine with new volumes on connecting.

Do I need to get a replacement?

Thanks

mbovenka · 01-23-2015, 08:00 AM

Quote:

Originally Posted by rainio

Hello there,
Just received a new H20 and updated it over wifi.
On connecting it to a PC the device is recognised but internal volume is not - the computer wants to format it.

My old Kobo worked fine with new volumes on connecting.

Do I need to get a replacement?

Try a factory reset; if that doesn't bring it back, than yes, it's busted. But the fact that it happened after a software upgrade (I assume it did work before?) points to a borked upgrade somehow. A factory reset will fix that.

davidfor · 01-23-2015, 08:11 AM

There have been a few similar reports with the Aura H2O. As mbovenka said, if a factory reset doesn't fix it, it is faulty and you should exchange it.

frostschutz · 01-23-2015, 10:12 PM

Which OS are you using?

https://www.mobileread.com/forums/sho...d.php?t=253990

It's hard to imagine a hardware fault as long as the device itself appears... also, formatting is entirely allowed. I formatted mine to ext2 although that only works with a firmware modification.

Josieb1 · 01-24-2015, 03:23 AM

It is faulty. Get it replaced.

It happened to me. If you keep it you will never be able to sideload books via the browser or your pc. For me a factory reset didn't work. I reported it to kobo and they told me to get the retailer to replace it.

01-23-2015, 07:14 AM	#1
rainio Connoisseur Posts: 59 Karma: 38262 Join Date: Oct 2011 Device: none	New H2O asking to format card Hello there, Just received a new H20 and updated it over wifi. On connecting it to a PC the device is recognised but internal volume is not - the computer wants to format it. My old Kobo worked fine with new volumes on connecting. Do I need to get a replacement? Thanks

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01-23-2015, 08:11 AM	#3
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	There have been a few similar reports with the Aura H2O. As mbovenka said, if a factory reset doesn't fix it, it is faulty and you should exchange it.

01-23-2015, 10:12 PM	#4
frostschutz Linux User Posts: 2,282 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	Which OS are you using? https://www.mobileread.com/forums/sho...d.php?t=253990 It's hard to imagine a hardware fault as long as the device itself appears... also, formatting is entirely allowed. I formatted mine to ext2 although that only works with a firmware modification.

01-24-2015, 03:23 AM	#5
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	It is faulty. Get it replaced. It happened to me. If you keep it you will never be able to sideload books via the browser or your pc. For me a factory reset didn't work. I reported it to kobo and they told me to get the retailer to replace it.

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