CC stuck on "Database Upgrade: Book 0 of 1"

jjmcgaffey · 12-31-2014, 05:21 PM

It's been showing that, and not letting me do anything in CC, for almost 24 hours now. If I restart the phone, it goes away, but comes back as soon as I go back into CC - I've done that twice, once after about 30 minutes and once about an hour ago.

How I got here: many of these may be irrelevant, but I'm putting in everything I can remember.

Samsung Note 3, Kitkat
Calibre on PC - was 2.9, upgraded to 2.13, on two different computers sharing a database via Dropbox.
Successfully synced many times on this phone, using wireless connection and occasionally content server.

I'd added some books on one computer. Went to the other computer, added another book, realized the new books weren't on the second computer, closed down calibre and reopened it, had to re-add the book I'd just added (conflicted metadata.db, I deleted it).
Then tried to connect CC, to get that latest book onto my phone. Opened CC, connected via wireless, it stalled out "waiting for calibre". Closed CC, reopened, connected again; it was very slow, but did connect. Finally started downloading metadata; stalled at 6%, calibre said "error connecting to device". Closed CC again, reopened, got a blank page with the CC header and a notification in the top bar, a red book that says "Database Upgrade: Book 0 of 1". Let it run for about 30 minutes-1 hour, restarted my phone. Opened CC, same thing. Let it run overnight, no change. Restarted the phone again; when I opened CC, it said "Grouping disabled" at the top (and "Slide for grouping drawer" below that, but otherwise the same blank page - notification reappeared, has been running about 2 hours now. And I can't back out of CC, have to use the home button.

I don't think I have a new version of CC - I don't remember when it updated last, but it's not in the Recently Updated section of the Play Store. I did update calibre recently, but the stuck database is on the phone...

Should I uninstall CC and reinstall? I'm using CC's folder, so that will wipe my books - not terrible, though I may lose a couple read dates (I keep all my books on the PCs, I'd just have to resync them).

I tried a sync to my tablet - Nexus 7 2012 running Lollipop 5.0.0. Seems to be working fine. Yep, metadata transferred both ways, downloaded a bunch of books, no database update (or not one that lasted long enough for me to see).

chaley · 01-01-2015, 04:37 AM

Could you send me a CC debug log? In CC, go to Settings, scroll to the bottom, and select Send a debug log to Multipie. Please erase the "multipie" email address. I am working with you, so there is no need to clutter my son's inbox.

BTW: clearing CC's app data will probably fix it. My guess is that the DB has been corrupted somehow. That said, I would like to know why CC is behaving like it is, hence the debug log.

jjmcgaffey · 01-01-2015, 01:37 PM

Unfortunately, no I can't - it's stuck on that blank page, and menus don't work (nor anything else). I'll try clearing app data and see if it helps - if it does, would you like to see a debug log from afterward? Would that do any good?

chaley · 01-01-2015, 02:35 PM

Clearing data will erase the debug log, so no. Oh well...

Let me know what happens with the clear.

jjmcgaffey · 01-02-2015, 11:47 AM

Yeah, that's what I was afraid - but erasing the data did fix everything. By wiping all my books - but as I said, all I lost really was a few reading dates, the most recent ones. Now reading again, freshly-downloaded books. And it was simpler than uninstalling and reinstalling, so

12-31-2014, 05:21 PM	#1
jjmcgaffey Member Posts: 11 Karma: 10 Join Date: Apr 2014 Device: Moto G Power (2020), various tablets	CC stuck on "Database Upgrade: Book 0 of 1" It's been showing that, and not letting me do anything in CC, for almost 24 hours now. If I restart the phone, it goes away, but comes back as soon as I go back into CC - I've done that twice, once after about 30 minutes and once about an hour ago. How I got here: many of these may be irrelevant, but I'm putting in everything I can remember. Samsung Note 3, Kitkat Calibre on PC - was 2.9, upgraded to 2.13, on two different computers sharing a database via Dropbox. Successfully synced many times on this phone, using wireless connection and occasionally content server. I'd added some books on one computer. Went to the other computer, added another book, realized the new books weren't on the second computer, closed down calibre and reopened it, had to re-add the book I'd just added (conflicted metadata.db, I deleted it). Then tried to connect CC, to get that latest book onto my phone. Opened CC, connected via wireless, it stalled out "waiting for calibre". Closed CC, reopened, connected again; it was very slow, but did connect. Finally started downloading metadata; stalled at 6%, calibre said "error connecting to device". Closed CC again, reopened, got a blank page with the CC header and a notification in the top bar, a red book that says "Database Upgrade: Book 0 of 1". Let it run for about 30 minutes-1 hour, restarted my phone. Opened CC, same thing. Let it run overnight, no change. Restarted the phone again; when I opened CC, it said "Grouping disabled" at the top (and "Slide for grouping drawer" below that, but otherwise the same blank page - notification reappeared, has been running about 2 hours now. And I can't back out of CC, have to use the home button. I don't think I have a new version of CC - I don't remember when it updated last, but it's not in the Recently Updated section of the Play Store. I did update calibre recently, but the stuck database is on the phone... Should I uninstall CC and reinstall? I'm using CC's folder, so that will wipe my books - not terrible, though I may lose a couple read dates (I keep all my books on the PCs, I'd just have to resync them). I tried a sync to my tablet - Nexus 7 2012 running Lollipop 5.0.0. Seems to be working fine. Yep, metadata transferred both ways, downloaded a bunch of books, no database update (or not one that lasted long enough for me to see).

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01-01-2015, 04:37 AM	#2
chaley Grand Sorcerer Posts: 12,444 Karma: 8012886 Join Date: Jan 2010 Location: Notts, England Device: Kobo Libra 2	Could you send me a CC debug log? In CC, go to Settings, scroll to the bottom, and select Send a debug log to Multipie. Please erase the "multipie" email address. I am working with you, so there is no need to clutter my son's inbox. BTW: clearing CC's app data will probably fix it. My guess is that the DB has been corrupted somehow. That said, I would like to know why CC is behaving like it is, hence the debug log.

01-01-2015, 01:37 PM	#3
jjmcgaffey Member Posts: 11 Karma: 10 Join Date: Apr 2014 Device: Moto G Power (2020), various tablets	Unfortunately, no I can't - it's stuck on that blank page, and menus don't work (nor anything else). I'll try clearing app data and see if it helps - if it does, would you like to see a debug log from afterward? Would that do any good?

01-01-2015, 02:35 PM	#4
chaley Grand Sorcerer Posts: 12,444 Karma: 8012886 Join Date: Jan 2010 Location: Notts, England Device: Kobo Libra 2	Clearing data will erase the debug log, so no. Oh well... Let me know what happens with the clear.

01-02-2015, 11:47 AM	#5
jjmcgaffey Member Posts: 11 Karma: 10 Join Date: Apr 2014 Device: Moto G Power (2020), various tablets	Yeah, that's what I was afraid - but erasing the data did fix everything. By wiping all my books - but as I said, all I lost really was a few reading dates, the most recent ones. Now reading again, freshly-downloaded books. And it was simpler than uninstalling and reinstalling, so

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