Still Waiting for my Cybook

wizard327 · 06-15-2008, 02:12 AM

After reading all the good comments about Cybook, decided to finally buy one. Placed the order to Bookeen direct last June 9. After 6 days, there is stii no word or email/tracking number from them.I sent them an email today.What's the normal time span between ordering and receiving the reader. I am based in Bahrain ( Middle East). Appreciate any comments.
Cheers

petermillard · 06-15-2008, 03:22 AM

Hi

You need to chase this up. I don't know what the delivery times are like to the Middle East, but you should have had an order confirmation from Bookeen almost immediately - are you sure it's not caught up in a spam filter somewhere?

FWIW, I had my confirmation from Bookeen as soon as I placed the order - literally within a minute or two of the payment clearing. I then had an email from Fedex on the day it shipped, a couple of working days later.

If you haven't had an email confirming the order, it sounds like there's been some kind of glitch in the process. Persevere; it's worth it!

HTH, Pete

wizard327 · 06-15-2008, 03:32 AM

Hi Pete, Thanks for responding. Yes, I got an immediate order confirmation from Bookeen maybe 5 minutes after placing my order. Getting impatient maybe.Anyway, I still got my 1150.Just can't wait to try the new ereader

Cheers

HarryT · 06-15-2008, 03:36 AM

It clearly states on the web site: "the average delay between order and shipment is 12 business days." Don't you think you're being a little "premature" in chasing it after only 6 days?

wizard327 · 06-15-2008, 04:10 AM

Quote:

Originally Posted by HarryT

It clearly states on the web site: "the average delay between order and shipment is 12 business days." Don't you think you're being a little "premature" in chasing it after only 6 days?

Thanks Harry. You're right. I'm just not too sure what they meant by....." order and shipment is 12 business days." Does it mean that they will ship the cybook only after 12 days max. Would have been clearer if they mention order and receipt within 12 days average. Cheers.

HarryT · 06-15-2008, 04:42 AM

It means that, on average, they will ship your Gen3 12 business days after they receive your order. If it's any help, with my recent order, it was about 10 days. There's no need to worry - if you've got an order acknowledgement you WILL get your Gen3. You'll get a FedEx tracking email when it ships.

wizard327 · 06-15-2008, 04:55 AM

Quote:

Originally Posted by HarryT

It means that, on average, they will ship your Gen3 12 business days after they receive your order. If it's any help, with my recent order, it was about 10 days. There's no need to worry - if you've got an order acknowledgement you WILL get your Gen3. You'll get a FedEx tracking email when it ships.

Great! Shall keep my fingers crossed and pray that it will arrive within 10 days

Cheers Harry

ddaneel · 06-15-2008, 08:01 AM

I live in UK and waited for 9 nine days. Also got impatient after 1 week and emailed them for information, without any answer. Then I also noticed the message on the website, but let's face it, customer support is definitively not a strong point for bookeen.

The device finally paid back the waiting time. If only I had got the cover too

Over · 06-15-2008, 08:39 AM

Maybe you should have tried a reseller. www.apolloxxi.com ships in 2 days. And you'll receive the Essential Library I or II, for free.

wizard327 · 06-15-2008, 08:50 AM

Quote:

Originally Posted by ddaneel

I live in UK and waited for 9 nine days. Also got impatient after 1 week and emailed them for information, without any answer. Then I also noticed the message on the website, but let's face it, customer support is definitively not a strong point for bookeen.

The device finally paid back the waiting time. If only I had got the cover too

I should have ordered the cover too

wizard327 · 06-24-2008, 01:49 AM

Just an update, Bookeen has shipped my Cybook only on June 23 ( 14 days after I ordered). It is due to arrive in Bahrain on June 25 at 8 PM ( 5 PM GMT). I should receive it the following day.

HarryT · 06-24-2008, 02:22 AM

Quote:

Originally Posted by wizard327

Just an update, Bookeen has shipped my Cybook only on June 23 ( 14 days after I ordered). It is due to arrive in Bahrain on June 25 at 8 PM ( 5 PM GMT). I should receive it the following day.

There are only 9 business days between 9th and 23rd June, so they are well within their stated time limits

.

wizard327 · 06-24-2008, 03:35 AM

Thanks Harry. Couldn't wait to get my hands on my new toy. Already converted some of my pdf books to mobi in preparation. I just hope it arrives without any damage. Cheers

DDHarriman · 06-24-2008, 10:08 AM

Courage... it's just a bit more of one day!

wizard327 · 06-25-2008, 03:47 AM

Finally!!! The long wait is over. My cybook arrived today ( June 25, 2008).First impression-- it is so thin and display looks great. Checked the build number; it is 681. Do I need to upgrade to 685?

06-15-2008, 02:12 AM	#1
wizard327 Member Posts: 24 Karma: 27 Join Date: Jun 2008 Location: Bahrain Device: EBW1150, Kaiser,Iphone,CybookGen3	Still Waiting for my Cybook After reading all the good comments about Cybook, decided to finally buy one. Placed the order to Bookeen direct last June 9. After 6 days, there is stii no word or email/tracking number from them.I sent them an email today.What's the normal time span between ordering and receiving the reader. I am based in Bahrain ( Middle East). Appreciate any comments. Cheers

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06-15-2008, 03:22 AM	#2
petermillard Evangelist Posts: 496 Karma: 2384998 Join Date: Aug 2007 Location: London, UK Device: iPad, iPhone, K3 & Amazon - between them they cover my needs.	Hi You need to chase this up. I don't know what the delivery times are like to the Middle East, but you should have had an order confirmation from Bookeen almost immediately - are you sure it's not caught up in a spam filter somewhere? FWIW, I had my confirmation from Bookeen as soon as I placed the order - literally within a minute or two of the payment clearing. I then had an email from Fedex on the day it shipped, a couple of working days later. If you haven't had an email confirming the order, it sounds like there's been some kind of glitch in the process. Persevere; it's worth it! HTH, Pete

06-15-2008, 03:32 AM	#3
wizard327 Member Posts: 24 Karma: 27 Join Date: Jun 2008 Location: Bahrain Device: EBW1150, Kaiser,Iphone,CybookGen3	Hi Pete, Thanks for responding. Yes, I got an immediate order confirmation from Bookeen maybe 5 minutes after placing my order. Getting impatient maybe.Anyway, I still got my 1150.Just can't wait to try the new ereader Cheers

06-15-2008, 03:36 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It clearly states on the web site: "the average delay between order and shipment is 12 business days." Don't you think you're being a little "premature" in chasing it after only 6 days?

06-15-2008, 04:42 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It means that, on average, they will ship your Gen3 12 business days after they receive your order. If it's any help, with my recent order, it was about 10 days. There's no need to worry - if you've got an order acknowledgement you WILL get your Gen3. You'll get a FedEx tracking email when it ships.

06-15-2008, 08:01 AM	#8
ddaneel Member Posts: 15 Karma: 10 Join Date: May 2008 Location: London, UK Device: Cybook Gen3	I live in UK and waited for 9 nine days. Also got impatient after 1 week and emailed them for information, without any answer. Then I also noticed the message on the website, but let's face it, customer support is definitively not a strong point for bookeen. The device finally paid back the waiting time. If only I had got the cover too

06-15-2008, 08:39 AM	#9
Over Wizard Posts: 1,462 Karma: 6061516 Join Date: May 2008 Location: Cascais, Portugal Device: Kindle PW, Samsung Galaxy Note Pro 12.2", OnePlus 6	Maybe you should have tried a reseller. www.apolloxxi.com ships in 2 days. And you'll receive the Essential Library I or II, for free.

06-24-2008, 01:49 AM	#11
wizard327 Member Posts: 24 Karma: 27 Join Date: Jun 2008 Location: Bahrain Device: EBW1150, Kaiser,Iphone,CybookGen3	Just an update, Bookeen has shipped my Cybook only on June 23 ( 14 days after I ordered). It is due to arrive in Bahrain on June 25 at 8 PM ( 5 PM GMT). I should receive it the following day.

06-24-2008, 03:35 AM	#13
wizard327 Member Posts: 24 Karma: 27 Join Date: Jun 2008 Location: Bahrain Device: EBW1150, Kaiser,Iphone,CybookGen3	Thanks Harry. Couldn't wait to get my hands on my new toy. Already converted some of my pdf books to mobi in preparation. I just hope it arrives without any damage. Cheers

06-24-2008, 10:08 AM	#14
DDHarriman Guru Posts: 860 Karma: 4380 Join Date: Feb 2008 Location: Almada, Portugal Device: Cybook Gen3, Sony PRS 505, Kindle DXG and Samsung Galaxy Note	Courage... it's just a bit more of one day!

06-25-2008, 03:47 AM	#15
wizard327 Member Posts: 24 Karma: 27 Join Date: Jun 2008 Location: Bahrain Device: EBW1150, Kaiser,Iphone,CybookGen3	Finally!!! The long wait is over. My cybook arrived today ( June 25, 2008).First impression-- it is so thin and display looks great. Checked the build number; it is 681. Do I need to upgrade to 685?

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