Aura Problem with my kobo aura

Arcibaldo · 12-06-2014, 01:00 PM

Hi everyone, first post here.

So, I had my kobo aura for a few months and in the last few weeks it's been giving me problems. The right side of the screen (not all of it, about a cm from the right edge) gradually stopped receiving input. Basically when I press there to turn page, press the X to close a window or even try to draw with the sketchpad nothing happens.

Has this happened to anyone else? Can I fix this or do I need to send the device back?

Thanks

robko · 12-06-2014, 01:47 PM

I'm assuming you're talking about the 6" Aura rather than the Aura HD or Aura H2O? If that's the case you might as well start warranty service on it.
If it's the HD or H2O, you can try carefully cleaning the bezel around the edge of the screen in case there is a little bit of dirt or something blocking the IR beams that are used to detect a touch.

12-06-2014, 01:00 PM	#1
Arcibaldo Junior Member Posts: 1 Karma: 10 Join Date: Dec 2014 Device: Kobo Aura	Problem with my kobo aura Hi everyone, first post here. So, I had my kobo aura for a few months and in the last few weeks it's been giving me problems. The right side of the screen (not all of it, about a cm from the right edge) gradually stopped receiving input. Basically when I press there to turn page, press the X to close a window or even try to draw with the sketchpad nothing happens. Has this happened to anyone else? Can I fix this or do I need to send the device back? Thanks

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12-06-2014, 01:47 PM	#2
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	I'm assuming you're talking about the 6" Aura rather than the Aura HD or Aura H2O? If that's the case you might as well start warranty service on it. If it's the HD or H2O, you can try carefully cleaning the bezel around the edge of the screen in case there is a little bit of dirt or something blocking the IR beams that are used to detect a touch.

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