Troubleshooting Manage Your Content and Devices

jgaiser · 11-29-2014, 12:21 PM

Anybody, besides me, having problems getting the Manage Your Content and Devices page to load on Amazon?

I've tried both Firefox and Chrome, on dialup and broadband and it just refuses to load. I get the little spinning circle in the middle of the page and then nothing. Very frustrating.

ElWorm · 11-29-2014, 01:13 PM

Loaded fine for me just now on Chrome.

ATDrake · 11-29-2014, 01:17 PM

Do you perchance have some kind of Javascript/Flash blocker or browser spoofing or other custom settings regarding such in place?

I know from experience that the MYK page sometimes won't function if you've done partial blocking of Javascript (like you can do with the NoScript extension on Firefox), or if you've set your browser to fake being a different browser that for some reason the Amazon site doesn't consider compatible.

jgaiser · 11-29-2014, 04:43 PM

Quote:

Originally Posted by ATDrake

Do you perchance have some kind of Javascript/Flash blocker or browser spoofing or other custom settings regarding such in place?

Yeah. That was one of the first things that crossed my mind, but I've started Firefox in safe mode (firefox -safe-mode) which starts with third-party extensions disabled and no luck. I'm *sure* it's something to do with my system, as things were working as of at least last weekend. Sigh... I'll keep plugging at it.

Barbara1955 · 11-29-2014, 05:01 PM

Mines fine ... IE

I had this happen tho turn you PC or whatever your using off wait a few mins then try again. This trick has work for me when things don't want to download. Cleans out that short term catch LOL

jgaiser · 11-29-2014, 09:17 PM

So... Back again. I was finally able to connect to the page with broadband. Still can't connect on dialup (my default connection). Beginning to think it's a speed/timeout issue. I don't use it enough to dig much further. I'll just live with it if I can continue to connect when I can get a broadband connection.

emsy · 12-01-2014, 04:12 PM

I noticed that the manage my content & devices was down on Friday when I went to return a library book from my HDX. I thought it was a tab problem, but no, it was the same on my laptop with Safari. I used chat to ask Amazon CS what was wrong and had a very nice conversation advising that it "is an issue going on for other customers as well our engineers are working to get it addressed. However I don't have an estimated resolution date yet." So, I waited patiently all weekend and called CS today as it is still not working - and they still do not have a estimated time/day for resolution of this issue. Not sure how many customers are effected, but am really rather annoyed about this! Let me know what you all hear.
Cheers!

PS I use high speed broadband and have no access to this - at all. Caches and history cleared, but it's a glitch with Amazon apparently.

pidgeon92 · 12-01-2014, 04:38 PM

Maybe it's geographical? It's working fine for me, on both Chrome and Safari.

badgoodDeb · 12-01-2014, 05:16 PM

I had Wishlist problems (spinning pinwheel) in Wednesday 11/26 but I figured there were too many people shopping. Looks like it's working now. Might or might not be in any way related!

jgaiser · 12-01-2014, 05:20 PM

Quote:

Originally Posted by emsy

I noticed that the manage my content & devices was down on Friday when I went to return a library book from my HDX. I thought it was a tab problem, but no, it was the same on my laptop with Safari. I used chat to ask Amazon CS what was wrong and had a very nice conversation advising that it "is an issue going on for other customers as well our engineers are working to get it addressed. However I don't have an estimated resolution date yet." So, I waited patiently all weekend and called CS today as it is still not working - and they still do not have a estimated time/day for resolution of this issue. Not sure how many customers are effected, but am really rather annoyed about this! Let me know what you all hear.
Cheers!

PS I use high speed broadband and have no access to this - at all. Caches and history cleared, but it's a glitch with Amazon apparently.

Well.... Thank you for that. Since I use dialup as my main connection, I get used to wonky things happening and never thought about checking with CS.

It *does* seem to be working for me with Chrome (I've finally given up with Firefox - way to many problems these days) on a broadband connection today.

crich70 · 12-01-2014, 05:25 PM

Did you try rebooting? Sometimes things get hung up and the only way to clear things is to reboot the system. At least that's been my experience.

luvhilndr · 12-01-2014, 11:55 PM

I'm having the same problem across multiple devices & browsers. Logging out, clearing caches/cookies, restarting browsers, trying the Amazon app instead - still great white nothingness on MYC&D. I've yet to hear back from them about it, but I've run out of things to try on my end.

11-29-2014, 12:21 PM	#1
jgaiser Omnivorous Posts: 3,283 Karma: 27978909 Join Date: Feb 2008 Location: Rural NW Oregon Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1	Manage Your Content and Devices Anybody, besides me, having problems getting the Manage Your Content and Devices page to load on Amazon? I've tried both Firefox and Chrome, on dialup and broadband and it just refuses to load. I get the little spinning circle in the middle of the page and then nothing. Very frustrating.

12-01-2014, 04:12 PM	#7
emsy Junior Member Posts: 1 Karma: 10 Join Date: Dec 2014 Device: Kindle Paperwhite / Kindle HDX	According to Amazon they're "working on this problem" I noticed that the manage my content & devices was down on Friday when I went to return a library book from my HDX. I thought it was a tab problem, but no, it was the same on my laptop with Safari. I used chat to ask Amazon CS what was wrong and had a very nice conversation advising that it "is an issue going on for other customers as well our engineers are working to get it addressed. However I don't have an estimated resolution date yet." So, I waited patiently all weekend and called CS today as it is still not working - and they still do not have a estimated time/day for resolution of this issue. Not sure how many customers are effected, but am really rather annoyed about this! Let me know what you all hear. Cheers! PS I use high speed broadband and have no access to this - at all. Caches and history cleared, but it's a glitch with Amazon apparently.

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11-29-2014, 01:13 PM	#2
ElWorm Zealot Posts: 107 Karma: 45000 Join Date: Nov 2014 Device: Kobo H2O, Paperwhite 3, Oasis 2, Pocketbook HD, Glowlight Plus	Loaded fine for me just now on Chrome.

11-29-2014, 01:17 PM	#3
ATDrake Wizzard Posts: 11,517 Karma: 33048258 Join Date: Mar 2010 Location: Roundworld Device: Kindle 2 International, Sony PRS-T1, BlackBerry PlayBook, Acer Iconia	Do you perchance have some kind of Javascript/Flash blocker or browser spoofing or other custom settings regarding such in place? I know from experience that the MYK page sometimes won't function if you've done partial blocking of Javascript (like you can do with the NoScript extension on Firefox), or if you've set your browser to fake being a different browser that for some reason the Amazon site doesn't consider compatible.

11-29-2014, 05:01 PM	#5
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Mines fine ... IE I had this happen tho turn you PC or whatever your using off wait a few mins then try again. This trick has work for me when things don't want to download. Cleans out that short term catch LOL

11-29-2014, 09:17 PM	#6
jgaiser Omnivorous Posts: 3,283 Karma: 27978909 Join Date: Feb 2008 Location: Rural NW Oregon Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1	So... Back again. I was finally able to connect to the page with broadband. Still can't connect on dialup (my default connection). Beginning to think it's a speed/timeout issue. I don't use it enough to dig much further. I'll just live with it if I can continue to connect when I can get a broadband connection.

12-01-2014, 04:38 PM	#8
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Maybe it's geographical? It's working fine for me, on both Chrome and Safari.

12-01-2014, 05:16 PM	#9
badgoodDeb Grand Sorcerer Posts: 8,550 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	I had Wishlist problems (spinning pinwheel) in Wednesday 11/26 but I figured there were too many people shopping. Looks like it's working now. Might or might not be in any way related!

12-01-2014, 05:25 PM	#11
crich70 Grand Sorcerer Posts: 11,310 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	Did you try rebooting? Sometimes things get hung up and the only way to clear things is to reboot the system. At least that's been my experience.

12-01-2014, 11:55 PM	#12
luvhilndr Connoisseur Posts: 55 Karma: 29168 Join Date: Aug 2010 Location: USA Device: Kobo H2O, Kindle Voyage	I'm having the same problem across multiple devices & browsers. Logging out, clearing caches/cookies, restarting browsers, trying the Amazon app instead - still great white nothingness on MYC&D. I've yet to hear back from them about it, but I've run out of things to try on my end.

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