Aura Battery Problem?

Aeliine · 11-23-2014, 11:50 AM

I have a problem with my Kobo Aura ... Everytime the battery runs out completely, it resets itself. Like a factory reset. I have to setup all over again, timezone, wifi password, its like taking it out of the box. I have to load all my books over again and my reading progress is lost as well. What is this about? Is this normal? Is this something I can fix - and if so, how?!?!?

:h elp:

filmo · 11-23-2014, 12:29 PM

This should not happen. If it is within warranty I would return it to Kobo.

PeterT · 11-23-2014, 01:47 PM

What happens if you just power the unit off as opposed to letting it sleep?

It almost sounds as if the settings / database are not being written to the internal storage of the device, and that whenever the unit is powered off settings are being lost.

Aeliine · 12-02-2014, 11:47 PM

Unfortunately, it is no longer under warranty

I've tried powering off rather than just letting it go to sleep. If the battery falls low enough to die - say I had 10% left, and ended up forgetting to charge it for a week or what not - then still, it will go to the "restoring" screen.

It doesn't matter if I've just powered on to realize its dead, or if I plug it in first - when the battery is able to turn it on, it's lost everything and I have to reload everything. It's getting really rather annoying.

Any ideas??

11-23-2014, 11:50 AM	#1
Aeliine Junior Member Posts: 5 Karma: 10 Join Date: Sep 2014 Device: Kobo Aura HD	Battery Problem? I have a problem with my Kobo Aura ... Everytime the battery runs out completely, it resets itself. Like a factory reset. I have to setup all over again, timezone, wifi password, its like taking it out of the box. I have to load all my books over again and my reading progress is lost as well. What is this about? Is this normal? Is this something I can fix - and if so, how?!?!? :h elp:

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11-23-2014, 12:29 PM	#2
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	This should not happen. If it is within warranty I would return it to Kobo.

11-23-2014, 01:47 PM	#3
PeterT Grand Sorcerer Posts: 13,703 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	What happens if you just power the unit off as opposed to letting it sleep? It almost sounds as if the settings / database are not being written to the internal storage of the device, and that whenever the unit is powered off settings are being lost.

12-02-2014, 11:47 PM	#4
Aeliine Junior Member Posts: 5 Karma: 10 Join Date: Sep 2014 Device: Kobo Aura HD	Unfortunately, it is no longer under warranty I've tried powering off rather than just letting it go to sleep. If the battery falls low enough to die - say I had 10% left, and ended up forgetting to charge it for a week or what not - then still, it will go to the "restoring" screen. It doesn't matter if I've just powered on to realize its dead, or if I plug it in first - when the battery is able to turn it on, it's lost everything and I have to reload everything. It's getting really rather annoying. Any ideas??

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