Calibre X64 2.1 will not install

BeeTee-Ess · 08-29-2014, 06:30 AM

I am currently runnng Calibre x64 2.0 without problems.

I have downloaded and attempted to install v2.1 without success. Initially, I received the following message:

The specified account already exists

After several attempts, including a reboot along the way, I googled the message, and it was suggested that I try the Microsoft Fixit Program InstallUninstall procedure.

I did this and it seemed to be successful. It certainly claimed to have fixed a problem, but at the conclusion of the process, which included an uninstall of Calibre and run of the 2.1 install, Calibre was fired up and I still found myself running v2.0!

Shades of Alice through the Looking Glass! Perhaps if I try to install v2.0, I shall find myself with v2.1.

But seriously, could it be that there is a problem with the intall package?

kovidgoyal · 08-29-2014, 08:30 AM

I just tried the install package, it worked for me. Most likely you either have two calibre instals on your computer (32bit and 64bit) or you set it up to run from source.

hidden.platypus · 08-29-2014, 10:30 AM

Hi Kovid. Excellent software. Truly excellent. Thank you for birthing, and maintaining it.

I had this problem before. I only run 64 bit Calibre.

See this thread:
https://www.mobileread.com/forums/sho...96#post2836696

Each time I download the latest version (2.1), though the download file is named 2.1, it is actually the 2.0 installer. I've downloaded the 2.1 installer from FossHub; from the default Download page; and from the Previous Releases page.

Every time I download I get the 2.0 installer.
I use Firefox. I deleted all history, cleared cache, and tried again. Still 2.0 installer.
I installed the Download Statusbar add-on for Firefox; still 2.0 installer gets downloaded.

Just for kicks I downloaded the 2.0 installer from the Previous Releases page and compared the MD5 hashes. They match for every installer I downloaded today. That is to say, every supposed 2.1 installer I downloaded this morning has a hash that matches the 2.0 installer.

Now I'll try downloading on Chrome and see what happens.

Edit:

Unlike the OP I do NOT get the "The specified account already exists" message when I attempt an install. I get the Repair/Remove dialog.

I am running Win 7 Home Premium 64bit on an Intel Core i7 machine.
I duplicated the issue on my backup machine AMD64 running Win 7 Home Premium. I had not yet upgraded from 1.48 to 2.0 on that machine. When I downloaded and installed the"2.1" installer, the first message I get on opening is "New version 2.1 of calibre is available for download."

kovidgoyal · 08-29-2014, 10:52 AM

@hp: ls there an asterisk next to the version number in the bottom of the main calibre window?

hidden.platypus · 08-29-2014, 11:30 AM

@kovid: I already had 2.1 installed on main rig by the time I saw your message. I checked my backup machine. There is no asterisk at the bottom of the calibre main window. On the left it says "calibre 2.0 [64bit] created by Kovid Goyal". On the right it says "Update found: 2.1.0". No asterisk that I can see.

Update. I downloaded with Chrome from Fosshub. The download was much slower than normal. Slow enough that these two strange occurrences led me to run a Malwarebytes scan as a precaution. Malwarebytes came back clean.

Now running 2.1 on my main rig. Will wait a bit to update the backup.
Now I suspect that Firefox caches popular downloads to a server somewhere.

theducks · 08-29-2014, 11:44 AM

@hidden.platypus

Update notice appeared (was on 2.0):
I used the built in 'Get Update' which opened Firefox on the Calibre X64 page.
I clicked download
Closed Calibre while I waited
When download completed, I double clicked the file (in the download area of Firefox, not the OS file manager)
Calibre installed, I clicked OK (Launch was ticked)

Calibre 2.1 on W7 HP x64

just like I always get

If you get a failure using an alternate download method:
try the official one (using a standard, unaltered, browser)
Accelerators have some nasty habits that don't always appear

hidden.platypus · 08-29-2014, 11:59 AM

@ducks: thanks for the advice.

Running 2.1 now. Had to download with Chrome.
I don't have any download accelerators (unless you're referring to download status bar as an accelerator in which case I should point out the downloads weren't correct both before and after installing download status bar.) and my rig is relatively hardened.

But if there's something that you know and are willing to share, I'm more than happy to check it out.

hidden.platypus · 08-29-2014, 12:13 PM

Update:

I was WRONG!

My original Chrome 2.1 download was for the 32 bit version of Calibre. I downloaded the 64 bit version with Chrome and I got the same error. The 64bit version I downloaded with Chrome is the same as all the others I've downloaded today, meaning they are installers for Calibre version 2.0

In between that Malwarebytes found Potentially Unwanted Programs: Crossrider.

Dealing with that now. Will update presently.

Again. For the record, I am NOT running Calibre 2.1 despite downloading with different browsers.

hidden.platypus · 08-29-2014, 01:38 PM

Update: Still unable to install 2.1 64 bit.

I changed my DNS servers just to be sure, cleaned my computer's cache and temp folders.

Every file I download is 2.0.
Information, suggestions welcome at this point.

eschwartz · 08-29-2014, 04:19 PM

download on another computer and transfer via USB?

hidden.platypus · 08-29-2014, 04:43 PM

@eschwartz, excellent advice.

However, I've now tried this on 3 machines in our house. All running win 7, 2 running 64 bit win 7. Didn't think about downloading on my android devices, but I'll try that and report back.

hidden.platypus · 08-29-2014, 04:52 PM

@eschwartz: Tried that. No go. 2 android devices (phone and tablet) both downloaded the 2.0 installer masked as 2.1.

Good thinking though. Don't have any Macs in the house or I would try that too.

eschwartz · 08-29-2014, 05:03 PM

Well, then, it would seem to be somewhere between or in the network and the download sites.

Given that, I doubt a Mac would work either.

Is it possible your ISP is caching it in order to "provide faster internet"? Perhaps try some other network, say at work or starbucks or something. (If it works, you can yell at your ISP.)

hidden.platypus · 08-29-2014, 05:06 PM

@eschwartz: Possible, but unlikely. Not too sure my ISP cares about my internet speed.

Also, I changed my DNS server after this issue started hoping to eliminate that as a possible source of the problem.

I'm not sure, but I believe changing my DNS would bypass whatever cache my ISP would have put in place. Feel free to correct me if that's a mistaken assumption.

eschwartz · 08-29-2014, 05:17 PM

ISPs often do weird things.

I would not dismiss the idea so soon.

DNS has nothing to do with the issue.

DNS merely connects the website names to the correct IP address. It is the internet equivalent of a (gigantic) phone book -- but anything in between you and the network can always proxy everything you do and lie about what IP address you are accessing.

08-29-2014, 06:30 AM	#1
BeeTee-Ess Addict Posts: 306 Karma: 679580 Join Date: Dec 2011 Location: Brisbane, Australia Device: K3, K4NT, KPW2, Voyage, iP4, iP6, iPad Mini, HP TouchPad, Kobo Mini	Calibre X64 2.1 will not install I am currently runnng Calibre x64 2.0 without problems. I have downloaded and attempted to install v2.1 without success. Initially, I received the following message: The specified account already exists After several attempts, including a reboot along the way, I googled the message, and it was suggested that I try the Microsoft Fixit Program InstallUninstall procedure. I did this and it seemed to be successful. It certainly claimed to have fixed a problem, but at the conclusion of the process, which included an uninstall of Calibre and run of the 2.1 install, Calibre was fired up and I still found myself running v2.0! Shades of Alice through the Looking Glass! Perhaps if I try to install v2.0, I shall find myself with v2.1. But seriously, could it be that there is a problem with the intall package? Last edited by BeeTee-Ess; 08-29-2014 at 06:36 AM.

08-29-2014, 10:30 AM	#3
hidden.platypus Connoisseur Posts: 89 Karma: 190508 Join Date: May 2014 Device: Android	Hi Kovid. Excellent software. Truly excellent. Thank you for birthing, and maintaining it. I had this problem before. I only run 64 bit Calibre. See this thread: https://www.mobileread.com/forums/sho...96#post2836696 Each time I download the latest version (2.1), though the download file is named 2.1, it is actually the 2.0 installer. I've downloaded the 2.1 installer from FossHub; from the default Download page; and from the Previous Releases page. Every time I download I get the 2.0 installer. I use Firefox. I deleted all history, cleared cache, and tried again. Still 2.0 installer. I installed the Download Statusbar add-on for Firefox; still 2.0 installer gets downloaded. Just for kicks I downloaded the 2.0 installer from the Previous Releases page and compared the MD5 hashes. They match for every installer I downloaded today. That is to say, every supposed 2.1 installer I downloaded this morning has a hash that matches the 2.0 installer. Now I'll try downloading on Chrome and see what happens. Edit: Unlike the OP I do NOT get the "The specified account already exists" message when I attempt an install. I get the Repair/Remove dialog. I am running Win 7 Home Premium 64bit on an Intel Core i7 machine. I duplicated the issue on my backup machine AMD64 running Win 7 Home Premium. I had not yet upgraded from 1.48 to 2.0 on that machine. When I downloaded and installed the"2.1" installer, the first message I get on opening is "New version 2.1 of calibre is available for download." Last edited by hidden.platypus; 08-29-2014 at 10:49 AM. Reason: Clarification

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Startup Calibre-server on windows 7 x64 profesional	roadrunnerm	Calibre	0	10-19-2012 04:18 AM
Calibre binary for Debian Lenny x64	Megatron-UK	Calibre	1	01-30-2010 12:56 PM
Problem install calibre 0.6.33 (linux x64)	AprilHare	Calibre	11	01-11-2010 03:18 PM
Calibre will not start on Win7 x64.	llsecurity	Calibre	14	09-25-2009 06:45 PM
Can't Compile Calibre on F11 x64	rgheck	Calibre	4	08-11-2009 12:43 AM

08-29-2014, 08:30 AM	#2
kovidgoyal creator of calibre Posts: 45,316 Karma: 27111242 Join Date: Oct 2006 Location: Mumbai, India Device: Various	I just tried the install package, it worked for me. Most likely you either have two calibre instals on your computer (32bit and 64bit) or you set it up to run from source.

08-29-2014, 10:52 AM	#4
kovidgoyal creator of calibre Posts: 45,316 Karma: 27111242 Join Date: Oct 2006 Location: Mumbai, India Device: Various	@hp: ls there an asterisk next to the version number in the bottom of the main calibre window?

08-29-2014, 11:30 AM	#5
hidden.platypus Connoisseur Posts: 89 Karma: 190508 Join Date: May 2014 Device: Android	@kovid: I already had 2.1 installed on main rig by the time I saw your message. I checked my backup machine. There is no asterisk at the bottom of the calibre main window. On the left it says "calibre 2.0 [64bit] created by Kovid Goyal". On the right it says "Update found: 2.1.0". No asterisk that I can see. Update. I downloaded with Chrome from Fosshub. The download was much slower than normal. Slow enough that these two strange occurrences led me to run a Malwarebytes scan as a precaution. Malwarebytes came back clean. Now running 2.1 on my main rig. Will wait a bit to update the backup. Now I suspect that Firefox caches popular downloads to a server somewhere.

08-29-2014, 11:44 AM	#6
theducks Well trained by Cats Posts: 31,019 Karma: 60358908 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	@hidden.platypus Update notice appeared (was on 2.0): I used the built in 'Get Update' which opened Firefox on the Calibre X64 page. I clicked download Closed Calibre while I waited When download completed, I double clicked the file (in the download area of Firefox, not the OS file manager) Calibre installed, I clicked OK (Launch was ticked) Calibre 2.1 on W7 HP x64 just like I always get If you get a failure using an alternate download method: try the official one (using a standard, unaltered, browser) Accelerators have some nasty habits that don't always appear

08-29-2014, 11:59 AM	#7
hidden.platypus Connoisseur Posts: 89 Karma: 190508 Join Date: May 2014 Device: Android	@ducks: thanks for the advice. Running 2.1 now. Had to download with Chrome. I don't have any download accelerators (unless you're referring to download status bar as an accelerator in which case I should point out the downloads weren't correct both before and after installing download status bar.) and my rig is relatively hardened. But if there's something that you know and are willing to share, I'm more than happy to check it out.

08-29-2014, 12:13 PM	#8
hidden.platypus Connoisseur Posts: 89 Karma: 190508 Join Date: May 2014 Device: Android	Update: I was WRONG! My original Chrome 2.1 download was for the 32 bit version of Calibre. I downloaded the 64 bit version with Chrome and I got the same error. The 64bit version I downloaded with Chrome is the same as all the others I've downloaded today, meaning they are installers for Calibre version 2.0 In between that Malwarebytes found Potentially Unwanted Programs: Crossrider. Dealing with that now. Will update presently. Again. For the record, I am NOT running Calibre 2.1 despite downloading with different browsers.

08-29-2014, 01:38 PM	#9
hidden.platypus Connoisseur Posts: 89 Karma: 190508 Join Date: May 2014 Device: Android	Update: Still unable to install 2.1 64 bit. I changed my DNS servers just to be sure, cleaned my computer's cache and temp folders. Every file I download is 2.0. Information, suggestions welcome at this point.

08-29-2014, 04:19 PM	#10
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	download on another computer and transfer via USB?

08-29-2014, 04:43 PM	#11
hidden.platypus Connoisseur Posts: 89 Karma: 190508 Join Date: May 2014 Device: Android	@eschwartz, excellent advice. However, I've now tried this on 3 machines in our house. All running win 7, 2 running 64 bit win 7. Didn't think about downloading on my android devices, but I'll try that and report back.

08-29-2014, 04:52 PM	#12
hidden.platypus Connoisseur Posts: 89 Karma: 190508 Join Date: May 2014 Device: Android	@eschwartz: Tried that. No go. 2 android devices (phone and tablet) both downloaded the 2.0 installer masked as 2.1. Good thinking though. Don't have any Macs in the house or I would try that too.

Advert

Advert

08-29-2014, 05:03 PM	#13
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Well, then, it would seem to be somewhere between or in the network and the download sites. Given that, I doubt a Mac would work either. Is it possible your ISP is caching it in order to "provide faster internet"? Perhaps try some other network, say at work or starbucks or something. (If it works, you can yell at your ISP.)

08-29-2014, 05:06 PM	#14
hidden.platypus Connoisseur Posts: 89 Karma: 190508 Join Date: May 2014 Device: Android	@eschwartz: Possible, but unlikely. Not too sure my ISP cares about my internet speed. Also, I changed my DNS server after this issue started hoping to eliminate that as a possible source of the problem. I'm not sure, but I believe changing my DNS would bypass whatever cache my ISP would have put in place. Feel free to correct me if that's a mistaken assumption.

08-29-2014, 05:17 PM	#15
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	ISPs often do weird things. I would not dismiss the idea so soon. DNS has nothing to do with the issue. DNS merely connects the website names to the correct IP address. It is the internet equivalent of a (gigantic) phone book -- but anything in between you and the network can always proxy everything you do and lie about what IP address you are accessing.