Aura HD Problems connecting to pc

shm_dk · 08-03-2014, 02:41 PM

Hi.

I have recently bought an Aura HD and received it while visiting my father.
I connected to his pc without any problems (Windows Vista) and transferred some free e-books from Gutenberg.org and a Danish book store to get started.

Now when I'm home again, my own pc can't recognise the Aura when I (try to) connect it. I'm also running Windows Vista, so I can't understand why.

The system say it can't find the driver (eReader 3.3.0).
I have tried removing the driver, restarted the computer and re-connected the Kobo without success - same problem.

I found a thread that suggested changes to the BIOS, but I think they where for a newer OS, as I can't find the described menus in my BIOS.

The strange thing is that the Kobo acknowledge the presence of computer.

As the computer can't find the Kobo, I can't use Adobe Digital Edition, Calibre or the Kobo desktop software to add books.

Any suggestions how to solve this is much appreciated - because otherwise I'm really satisfied with my purchase.

hleo12 · 08-03-2014, 03:01 PM

It should find the drivers automatically via windows update. Do you have problems connecting other usb devices? How about trying different usb ports? Or try using a different usb data cable.

meeera · 08-03-2014, 11:05 PM

Different cable was my first thought. Meanwhile though, you can if you like use the Calibre Content Server to get content onto your Kobo wirelessly.

hleo12 · 08-03-2014, 11:24 PM

The only downside of using Calibre Content Server is most of the metadata are stripped down. Also, Kobo has a quirk that you need to send the metadata again after disconnecting it the first time for the series information to show up on the device. At least that's how mine works.

PeterT · 08-03-2014, 11:37 PM

The message that the Kobo recognizes the computer just means that the cable connection has been detected. Do try using a different USB cable (and port even if you have more than one).

hleo12 · 08-03-2014, 11:40 PM

I personally use a Sony Xperia data cable. The ones with built-in resistors. I just find them more reliable than the stock Kobo one. And more durable.

shm_dk · 08-04-2014, 10:43 AM

I have tried with a new cable and four of the six USB ports - still the same; It opens up the search for a driver in Windows Update but comes up empty and prompts me to insert an installation CD.

The computer can see something, but it apparently don't know what.
I find it strange, since it worked fine on my fathers computer - and he lives 250 miles from me, so I can't just pop over to see what driver is installed on his.

filmo · 08-04-2014, 12:26 PM

You computer only knows this is device it has never seen before and you have to tell it what to do. My windows vista asks to format or open memory cards as folders and other things. You could associate it with Calibre desktop book management program (free) you have installed, Kobo desktop program or something else. I don't like to have box checked to always do something except maybe open to explore folders is safe but do not format internal or removable SD cards in the KOBO which will delete everything.

IF I open my computer at start menu it will display all of the hard drives, devises = (Kobo) and SD cards attached to the computer. You can open each of these and explore what is there. Just looking is safe. if you right click on the Kobo device then select safely remove or eject or do this at bottom right of task bar at bottom of screen then you can safely remove the Kobo. Calibre and Kobo desktop programs can also eject the kobo reader.

shm_dk · 08-04-2014, 12:35 PM

I can't eject it - the computer doesn't show it as the driver installation fails.

When connecting to the computer, Windows say it has found "eReader 3.3.0" which basically means it has found an e-reader with firmware 3.3.0, it doesn't recognise it as a Kobo - as it seems.

eschwartz · 08-04-2014, 02:04 PM

One rather brute force solution is to install a normal operating system, like Ubuntu/Linux Mint.

Ken Maltby · 08-04-2014, 03:11 PM

Quote:

Originally Posted by shm_dk

I can't eject it - the computer doesn't show it as the driver installation fails.

When connecting to the computer, Windows say it has found "eReader 3.3.0" which basically means it has found an e-reader with firmware 3.3.0, it doesn't recognise it as a Kobo - as it seems.

That is what it should show you when it is connected. If you open Windows Explorer you should see a new drive letter named "KOBOeReader", if you also have an external uSD card plugged into your Kobo device, you should have an additional drive letter, for that.

If you click on the icon of a USB plug with a check mark, you should see "eReader 3.3.0" then a line below that with the drive letter and "KOBOeReader". Normally you will want to eject the entire eReader.

Luck;
Ken

shm_dk · 08-04-2014, 04:06 PM

Sorry, but I must have made a bad explanation of the problem.

This is a screen shot of connected devices. At this point when the screen shot is made, the Kobo is connected to the PC.

An alternative method might be that someone running Windows Vista could check the name and version of the driver, I could then try retrieving it from the internet and install it manually, as I think this is where the problems is.

Ken Maltby · 08-04-2014, 06:24 PM

...and where does "Windows say it has found "eReader 3.3.0" ?

Luck;
Ken

hleo12 · 08-04-2014, 08:16 PM

Quote:

Originally Posted by Ken Maltby

...and where does "Windows say it has found "eReader 3.3.0" ?

Luck;
Ken

I think the OP meant that whenever the Kobo is first plugged in, there will be a pop-up on the notification tray that a usb device driver is being installed, but it always fails since it doesn't know where to get the drivers. At least, that's what I'm imagining what's happening from the description...

davidfor · 08-04-2014, 08:45 PM

Windows shouldn't be prompting for a driver. It should either be using the MSD driver or getting it from the device. My guess would be that the driver install was only partly successful. DNSB's fix for his recent connection issue is in https://www.mobileread.com/forums/showthread.php?p=2889272. I suggest trying that.

08-03-2014, 02:41 PM	#1
shm_dk Member Posts: 10 Karma: 10 Join Date: Aug 2014 Device: Kobo Aura HD	Problems connecting to pc Hi. I have recently bought an Aura HD and received it while visiting my father. I connected to his pc without any problems (Windows Vista) and transferred some free e-books from Gutenberg.org and a Danish book store to get started. Now when I'm home again, my own pc can't recognise the Aura when I (try to) connect it. I'm also running Windows Vista, so I can't understand why. The system say it can't find the driver (eReader 3.3.0). I have tried removing the driver, restarted the computer and re-connected the Kobo without success - same problem. I found a thread that suggested changes to the BIOS, but I think they where for a newer OS, as I can't find the described menus in my BIOS. The strange thing is that the Kobo acknowledge the presence of computer. As the computer can't find the Kobo, I can't use Adobe Digital Edition, Calibre or the Kobo desktop software to add books. Any suggestions how to solve this is much appreciated - because otherwise I'm really satisfied with my purchase.

08-04-2014, 12:26 PM	#8
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	You computer only knows this is device it has never seen before and you have to tell it what to do. My windows vista asks to format or open memory cards as folders and other things. You could associate it with Calibre desktop book management program (free) you have installed, Kobo desktop program or something else. I don't like to have box checked to always do something except maybe open to explore folders is safe but do not format internal or removable SD cards in the KOBO which will delete everything. IF I open my computer at start menu it will display all of the hard drives, devises = (Kobo) and SD cards attached to the computer. You can open each of these and explore what is there. Just looking is safe. if you right click on the Kobo device then select safely remove or eject or do this at bottom right of task bar at bottom of screen then you can safely remove the Kobo. Calibre and Kobo desktop programs can also eject the kobo reader. Last edited by filmo; 08-04-2014 at 12:35 PM.

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08-03-2014, 03:01 PM	#2
hleo12 Guru Posts: 655 Karma: 5078890 Join Date: Feb 2014 Device: Kobo Glo (deceased), Kindle 4th, Kindle Basic 10th Generation	It should find the drivers automatically via windows update. Do you have problems connecting other usb devices? How about trying different usb ports? Or try using a different usb data cable.

08-03-2014, 11:05 PM	#3
meeera Grand Sorcerer Posts: 5,814 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Different cable was my first thought. Meanwhile though, you can if you like use the Calibre Content Server to get content onto your Kobo wirelessly.

08-03-2014, 11:24 PM	#4
hleo12 Guru Posts: 655 Karma: 5078890 Join Date: Feb 2014 Device: Kobo Glo (deceased), Kindle 4th, Kindle Basic 10th Generation	The only downside of using Calibre Content Server is most of the metadata are stripped down. Also, Kobo has a quirk that you need to send the metadata again after disconnecting it the first time for the series information to show up on the device. At least that's how mine works.

08-03-2014, 11:37 PM	#5
PeterT Grand Sorcerer Posts: 13,511 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	The message that the Kobo recognizes the computer just means that the cable connection has been detected. Do try using a different USB cable (and port even if you have more than one).

08-03-2014, 11:40 PM	#6
hleo12 Guru Posts: 655 Karma: 5078890 Join Date: Feb 2014 Device: Kobo Glo (deceased), Kindle 4th, Kindle Basic 10th Generation	I personally use a Sony Xperia data cable. The ones with built-in resistors. I just find them more reliable than the stock Kobo one. And more durable.

08-04-2014, 10:43 AM	#7
shm_dk Member Posts: 10 Karma: 10 Join Date: Aug 2014 Device: Kobo Aura HD	I have tried with a new cable and four of the six USB ports - still the same; It opens up the search for a driver in Windows Update but comes up empty and prompts me to insert an installation CD. The computer can see something, but it apparently don't know what. I find it strange, since it worked fine on my fathers computer - and he lives 250 miles from me, so I can't just pop over to see what driver is installed on his.

08-04-2014, 12:35 PM	#9
shm_dk Member Posts: 10 Karma: 10 Join Date: Aug 2014 Device: Kobo Aura HD	I can't eject it - the computer doesn't show it as the driver installation fails. When connecting to the computer, Windows say it has found "eReader 3.3.0" which basically means it has found an e-reader with firmware 3.3.0, it doesn't recognise it as a Kobo - as it seems.

08-04-2014, 02:04 PM	#10
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85400180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	One rather brute force solution is to install a normal operating system, like Ubuntu/Linux Mint.

08-04-2014, 04:06 PM	#12
shm_dk Member Posts: 10 Karma: 10 Join Date: Aug 2014 Device: Kobo Aura HD	Sorry, but I must have made a bad explanation of the problem. This is a screen shot of connected devices. At this point when the screen shot is made, the Kobo is connected to the PC. An alternative method might be that someone running Windows Vista could check the name and version of the driver, I could then try retrieving it from the internet and install it manually, as I think this is where the problems is.

08-04-2014, 06:24 PM	#13
Ken Maltby Wizard Posts: 4,466 Karma: 6900052 Join Date: Dec 2009 Location: The Heart of Texas Device: Boox Note2, AuraHD, PDA,	...and where does "Windows say it has found "eReader 3.3.0" ? Luck; Ken

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08-04-2014, 08:45 PM	#15
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Windows shouldn't be prompting for a driver. It should either be using the MSD driver or getting it from the device. My guess would be that the driver install was only partly successful. DNSB's fix for his recent connection issue is in https://www.mobileread.com/forums/showthread.php?p=2889272. I suggest trying that.