Touch Magazines and Newspapers on the Kobo Touch

[hagerdoc]

As this is my first post here, let me say thanks in advance for all the help I have gotten by reading these forums. I have a Sony Reader (PRS 600), Motorola Xoom, and Ipod touch, all of which I have used for ebooks. I have used calibre in Windows and Ubuntu to add magazines and newspapers to my Sony Reader.

I bought a Kobo touch yesterday because it has such a nice screen (Pearl eInk) and also has Wifi capabilities. I have looked at the Sony products because I like the touch feature on my current Sony Reader. The Kobo touch looked like it had it all, great screen, touch interface, great price. I have been buying books from Kobo for over a year now for my Sony.

Anyway, I was looking forward to buying magazines or newspapers for the Kobo Touch eReader. Everything I have read says that this is a supported feature.

I bought a subscription to a magazine last night. I synced through the desktop app on Windows, I synced the device using wifi while disconnected from the computer, tried each several times. No magazine shows up on the device. When I navigate to the Library, News & Mags section, the screen is the one that directs me to go to the kobo website to purchase subscriptions or get free trials.

I spoke to Kobo customer support a few times, and most recently they had me do a factory reset. When I connected the reader to the computer to do the setup, everything seemed to go ok, and my books were synced to the reader. When I look on the desktop app, it shows 3 subscriptions (the one I bought yesterday, and 2 other free trials I got today), When I sync the desktop app (without the touch connected), it tells me that it is downloading the two free trials, but then when I connect the touch to the computer and sync again, nothing is transferred. And if I sync the touch using wifi, it syncs my awards and other reading life stuff, but no magazines.

Am I doing something wrong?

[Dave@Kobo]

No, you are not. That should work as you're expecting. Can you please try doing a Sync from the Kobo Touch and let me know if the subscription gets transferred?

[hagerdoc]

I have done several wifi syncs, usb syncs, signed out of desktop and when I sign in again all the magazines are transferred to desktop app, but when I sync (both USB and Wifi) nothing is transferred to the Touch.

[Joe563]

Originally Posted by Dave@Kobo

No, you are not. That should work as you're expecting. Can you please try doing a Sync from the Kobo Touch and let me know if the subscription gets transferred?

I notice on the Kobo Getsatisfaction website that someone else has reported the same problem. The ticket number is #347281.

[PeterT]

At one point one of the Kobo staff posted on the use of a Windows tool called DbgView to see some debugging data logged by the Desktop.

Take a look at https://www.mobileread.com/forums/sho...5&postcount=12

Capture the trace and then post it here.

[hagerdoc]

Here is the log when I start Kobo desktop, connect the reader, and then sync.

00000000 0.00000000 [5984] setProxyEnabled false
00000001 0.00403375 [5984] Object::connect: No such slot DeviceManager::startUsbUpgradeWizard()
00000002 0.14998339 [5984] ------- [SyncClient] ------ SyncClient::start (Thread: 0x3f4 )
00000003 0.15009008 [5984] ------- [SyncClient] ------ SyncClient::migrationSucceeded
00000004 0.15069775 [5984] MainWindow::checkUserDeviceID
00000005 16.30409431 [5984] ------- [SyncClient] ------ SyncClient::verifyDeviceDone
00000006 26.12778664 [5984] ------- [SyncClient] ------ SyncClient::start (Thread: 0x3f4 )
00000007 26.13519478 [5984] ------- [SyncClient] ------ SyncClient::migrationSucceeded
00000008 26.34733200 [5984] ------- [SyncClient] ------ SyncClient::verifyDeviceDone
00000009 27.35385323 [5984] ------- [SyncClient] ------ SyncClient::start (Thread: 0x3f4 )
00000010 27.35643005 [5984] ------- [SyncClient] ------ SyncClient::startUserSync
00000011 27.35655212 [5984] ------- [SyncClient] ------ SyncClient::syncUserDone
00000012 30.56567192 [5984] RequestNewsCommand::execute Newspaper tab isEmpty
00000013 30.56584167 [5984] ------- [SyncClient] ------ SyncClient::syncNextItem [ Total: 0 ]
00000014 30.56674004 [5984] SocialURL: QUrl( "https://social.kobobooks.com:8443/AuthenticationService/authenticate/user/1.0" )
00000015 32.12437439 [5984] NOT SENDING: 79 contentId is empty
00000016 32.12498093 [5984] SocialURL: QUrl( "https://social.kobobooks.com/StatService/stats/count/1.0" )
00000017 32.86900330 [5984] SocialURL: QUrl( "https://social.kobobooks.com/StatService/stats/content/1.0" )
00000018 33.26135254 [5984] SocialURL: QUrl( "https://social.kobobooks.com/AchievementService/user/achievements/add/1.0" )
00000019 33.63439560 [5984] SocialURL: QUrl( "https://social.kobobooks.com/AchievementService/user/achievements/get/1.0" )
00000020 35.01744843 [5984] ------- [SyncClient] ------ SyncClient::start (Thread: 0x3f4 )
00000021 35.01757050 [5984] ------- [SyncClient] ------ SyncClient::startUserSync
00000022 35.01774597 [5984] ------- [SyncClient] ------ SyncClient::syncUserDone
00000023 36.72299576 [5984] ------- [SyncClient] ------ SyncClient::syncNextItem [ Total: 0 ]

[kikar]

Originally Posted by Joe563

I notice on the Kobo Getsatisfaction website that someone else has reported the same problem. The ticket number is #347281.

That would be my ticket. I am having the exact problem. The magazines show up on my iPad, desktop, rooted NC, yet not on my KT. No matter how I try to sync the thing.

[hagerdoc]

Okay, I am not sure what the debug log file means, but I tried this as well. I signed out of Kobo Desktop, closed Kobo Desktop, started debug, started Kobo Desktop again, signed in and it downloaded all my content to Kobo Desktop, including the magazine subscriptions. Then I connected the Touch, and synced again. I will attach the log file below for this.

Again I appreciate any help you can offer. I feel a little better that I am not the only one with this problem, but I would like some idea that there will be a resolution soon.

And yes, some, but not all of the magazines show up on my ipod touch.

[hagerdoc]

Again, thanks for your input. I have been on the phone with customer support for several hours today. No resolution. I am beginning to think this is a software/firmware problem. Just wondering if anyone who had this problem has been helped? Has anyone successfully subscribed to a magazine or newspaper using the Touch?

[SCION]

I just signed up for a trial subscription. Nothing downloaded to the Touch. An immediate fix is definitely needed. If it can't make it into the next scheduled firmware update, then soon after please.

[Joe563]

Has anyone successfully subscribed to a magazine or newspaper using the Touch?

I have successfully downloaded three trial subscriptions, including two yesterday, using the Wi-Fi sync.

[SCION]

I wonder if this is an issue only for folks in the United States.

[SCION]

Signed up for another subscription. No luck, same thing. Not publication related.

[Joe563]

Originally Posted by SCION

I wonder if this is an issue only for folks in the United States.

That would be ironic since the trial subscriptions I successfully downloaded were all US publications.

[robko]

I've had a National Post subscription since they were first available on the Wifi. I have had occasional issues with an individual days paper not downloading, but nothing to this degree. I have been using it on the Touch since I got it and it's been fine.