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Old 12-07-2014, 01:48 PM   #1
j.p.s
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Voyage 3G store issue
I am unable to locate and purchase books via 3G, or even get to the store front. I have 3 to 5 bars of signal and can download previously purchased books.

I am away from wifi and in the few days I've had the Voyage not gone to the store via wifi, so I won't know until I am next have wifi in range whether it works there. My Voyage has updated to 5.6.1. (It is really hard for me to remember to tap menu options again after going into settings to get to device info.) This is the first time I have tried to use the store on the Voyage, my TBR is very long, but I just came across something and wanted to snag it before I forgot. Luckily, I was able to locate, dust off, and fire up my K2 and buy the book, then successfully download it via 3g to the Voyage.

On the Voyage in 3G, when I tap the store icon, I get an empty page, except for a search window. I can then search and get results, but when I tap on a result, it highlights and then I am back in the almost completely blank store page.
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Old 12-07-2014, 02:18 PM   #2
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Have you tried (a) restarting and/or (b) resetting to Factory Defaults?
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Old 12-07-2014, 03:29 PM   #3
j.p.s
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Voyage 3G store issue somewhat resolved
Quote:
Originally Posted by pidgeon92 View Post
Have you tried (a) restarting and/or (b) resetting to Factory Defaults?
I had not, but I got to a wifi hotspot, where at first there seemed to be the same problem. But it quickly displayed something like: "Updating your Amazon store...", after which the populated storefront showed up and I was able to search for and down load the book. When I got back from my excursion and back on 3G, the Storefront displayed but searching still silently gave no result.

At that point I did a restart and the store now seems functional. I suspect the store needs to be primed with wifi before it will work with 3G. I wish the Voyage were less coy and more proactive and forthcoming when it has problems.
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Old 12-07-2014, 05:02 PM   #4
eschwartz
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I would discuss the matter with Amazon CS.
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Old 12-07-2014, 07:28 PM   #5
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I would discuss the matter with Amazon CS.
It's not clear to me what good that would do at this point.
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Old 12-07-2014, 10:17 PM   #6
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could be some sort of interferace , or maintinace with the signal provider the voyage is trying use.
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Old 12-07-2014, 10:19 PM   #7
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Quote:
Originally Posted by j.p.s View Post
It's not clear to me what good that would do at this point.
agreed that why it take me ages to get to the point when i post. cus i dont no how to explan. the problem to me or someone else.
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