Touch Touch not processing new content

gcdangerfield · 07-14-2014, 01:09 PM

Hi,

I've been looking through other threads but can't seem to find an issue that matches mine exactly.

I plug in my Touch to my computer. I connect when asked. The screen then comes up saying Connected and Charged. I also open the folder to view the files contained on the reader.

for those books I have not purchased through Kobo, I drag and drop an epub file into the reader folder. I then eject the reader and unplug it from my computer.

Lately the reader is stuck on Connected and Charged. It does not begin processing the new content.

I am able to restart the reader...that is not the problem. The problem is that when I have to restart it, the new content does not appear. If I plug the reader into the computer and view the contents of the reader - there is the file on the reader. it was just never processed.

This is not a problem with one specific epub file. This is happening with all of my files. I tried to also use Adobe Digital Editions and same thing - it appears on the reader when plugged in and viewed, but the content does not get processed at all.

it's like the reader doesn't understand that it has been unplugged from the computer. I can restart the reader 10 times but it never processes the new content

Anyone with a similar issue? Anyone with suggestions?

Thanks very much in advance

davidfor · 07-14-2014, 11:25 PM

I don't think this is the problem, but lets check the simple things first. Where on the device are you putting the books? If you are putting them inside the .kobo directory, or any other directory that starts with a dot, they won't be processed.

Books not being processed usually mean that one of them is bad in some way. But, you usually get the black processing screen for a little bit and then it goes away without books actually being added. Or it hangs on that screen and nothing happens. If this is happening, then there is a book on the device that is preventing the processing. And it will keep doing that until it is removed. That basically means removing all the books that are not shown in the devices library and then adding them one at a time until you find the bad book. At that point you can look at it and try and fix that book.

It could also mean the database on the device is corrupt. If you are also seeing problems such as books disappearing or the reading status not being remembered, this is probably the case. Unless you have a known good backup, the simplest solution is to logout on the device. This will clear the database, restart the device and take you through the setup. Then it should load all the sideloaded books. If that doesn't work, you might need to do a factory reset.

The not restarting after a disconnect is something I occasionally see. I don't have a pattern for it (other than "happens at the worst time"). I usually wait a while and when I get impatient, do a pin-hole reset to restart the device.

07-14-2014, 01:09 PM	#1
gcdangerfield Junior Member Posts: 1 Karma: 10 Join Date: Jul 2014 Device: Kobo Touch	Touch not processing new content Hi, I've been looking through other threads but can't seem to find an issue that matches mine exactly. I plug in my Touch to my computer. I connect when asked. The screen then comes up saying Connected and Charged. I also open the folder to view the files contained on the reader. for those books I have not purchased through Kobo, I drag and drop an epub file into the reader folder. I then eject the reader and unplug it from my computer. Lately the reader is stuck on Connected and Charged. It does not begin processing the new content. I am able to restart the reader...that is not the problem. The problem is that when I have to restart it, the new content does not appear. If I plug the reader into the computer and view the contents of the reader - there is the file on the reader. it was just never processed. This is not a problem with one specific epub file. This is happening with all of my files. I tried to also use Adobe Digital Editions and same thing - it appears on the reader when plugged in and viewed, but the content does not get processed at all. it's like the reader doesn't understand that it has been unplugged from the computer. I can restart the reader 10 times but it never processes the new content Anyone with a similar issue? Anyone with suggestions? Thanks very much in advance

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07-14-2014, 11:25 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I don't think this is the problem, but lets check the simple things first. Where on the device are you putting the books? If you are putting them inside the .kobo directory, or any other directory that starts with a dot, they won't be processed. Books not being processed usually mean that one of them is bad in some way. But, you usually get the black processing screen for a little bit and then it goes away without books actually being added. Or it hangs on that screen and nothing happens. If this is happening, then there is a book on the device that is preventing the processing. And it will keep doing that until it is removed. That basically means removing all the books that are not shown in the devices library and then adding them one at a time until you find the bad book. At that point you can look at it and try and fix that book. It could also mean the database on the device is corrupt. If you are also seeing problems such as books disappearing or the reading status not being remembered, this is probably the case. Unless you have a known good backup, the simplest solution is to logout on the device. This will clear the database, restart the device and take you through the setup. Then it should load all the sideloaded books. If that doesn't work, you might need to do a factory reset. The not restarting after a disconnect is something I occasionally see. I don't have a pattern for it (other than "happens at the worst time"). I usually wait a while and when I get impatient, do a pin-hole reset to restart the device.

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