different shades while reading

dana 14 · 07-12-2014, 03:01 AM

Hey. I have a new kindle paperwhite, and in the last 2 days (and i have it only 3 days), there seems to be a little odd problem, which I couldn't find on the internet, so I don't know if it's common or not...

So, while reading books, suddenly the words, or different areas on the screen are displayed in different shades- some lighter black, sort of gray, and some blacker. It's realy weird and really annoying. When I tap on the screen it's normal again, but it's coming back in a couple of minutes or seconds. Sometimes the upper half of the line is black and the bottom is gray.
Are you familiar with this problem? Do i need to send my kindle back to Amazon and get a new one?

Thank you!

HarryT · 07-12-2014, 04:34 AM

That's definitely not normal. Yes, I'd contact Kindle CS about it.

pidgeon92 · 07-12-2014, 11:37 AM

You said books, not book. This is happening in multiple books? Are they coming from the same source? Amazon? Elsewhere?

I have had Topaz formatted ebooks from Amazon that had funky text. I've also had books from other sources that had odd text issues.

However, the lines problem does not sound normal. I'd do the factory reset, see if that does anything, and if not get a replacement.

07-12-2014, 03:01 AM	#1
dana 14 Junior Member Posts: 1 Karma: 10 Join Date: Jul 2014 Device: kindle paperwhite	different shades while reading Hey. I have a new kindle paperwhite, and in the last 2 days (and i have it only 3 days), there seems to be a little odd problem, which I couldn't find on the internet, so I don't know if it's common or not... So, while reading books, suddenly the words, or different areas on the screen are displayed in different shades- some lighter black, sort of gray, and some blacker. It's realy weird and really annoying. When I tap on the screen it's normal again, but it's coming back in a couple of minutes or seconds. Sometimes the upper half of the line is black and the bottom is gray. Are you familiar with this problem? Do i need to send my kindle back to Amazon and get a new one? Thank you!

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07-12-2014, 04:34 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That's definitely not normal. Yes, I'd contact Kindle CS about it.

07-12-2014, 11:37 AM	#3
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	You said books, not book. This is happening in multiple books? Are they coming from the same source? Amazon? Elsewhere? I have had Topaz formatted ebooks from Amazon that had funky text. I've also had books from other sources that had odd text issues. However, the lines problem does not sound normal. I'd do the factory reset, see if that does anything, and if not get a replacement.

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