Troubleshooting kindle WiFi - cannot access settings

s.lee.f · 03-25-2014, 04:21 AM

i have a kindle 4 and i tried to logon to my friends virgin media WiFi. it took kindle very slow to find the network and would not log on. it took increasingly slower to find the network again but i eventually gave up.

later when i wanted to look at the WiFi networks but i cannot access the settings it just highlights the settings black and the list of available networks will not pop up.

HarryT · 03-25-2014, 05:13 AM

Reboot your Kindle.

Glorfindel · 03-26-2014, 08:25 AM

yup, the magical fix-all

s.lee.f · 03-28-2014, 04:01 AM

tried that multiple times still doesnt

soulfuldog · 03-28-2014, 06:46 AM

Usually doing the press & hold power button for 20 seconds and waiting for the Kindle to reboot with the boy under the tree screen is all it takes to 'encourage' the wi-fi to rescan, but you could also perhaps try rebooting your router too. Another thing if all else fails is to try is to reset your Kindle to factory default settings, but you should copy all your books from the Kindle first before doing this.

In terms of your friends router, a quick search shows connection problems with the Virgin Superhubs, looks like you have to fiddle about with settings on the Superhub before the Kindle will connect to it. First thing is to try and change the security settings on the hub to WPA2, and if that doesn't work you've got to change a couple of other things, see this thread on the Virgin Media forums for an example:

Virgin Media - Kindle connection to Superhub 2

03-25-2014, 04:21 AM	#1
s.lee.f Member Posts: 15 Karma: 542812 Join Date: Feb 2014 Location: In london, england Device: kindle 4 non touch	kindle WiFi - cannot access settings i have a kindle 4 and i tried to logon to my friends virgin media WiFi. it took kindle very slow to find the network and would not log on. it took increasingly slower to find the network again but i eventually gave up. later when i wanted to look at the WiFi networks but i cannot access the settings it just highlights the settings black and the list of available networks will not pop up.

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03-25-2014, 05:13 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Reboot your Kindle.

03-26-2014, 08:25 AM	#3
Glorfindel Force-Aware Elf Posts: 4,762 Karma: 11557898 Join Date: Feb 2014 Location: Valinor Device: Kindle 4 w/SO	yup, the magical fix-all

03-28-2014, 04:01 AM	#4
s.lee.f Member Posts: 15 Karma: 542812 Join Date: Feb 2014 Location: In london, england Device: kindle 4 non touch	tried that multiple times still doesnt

03-28-2014, 06:46 AM	#5
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	Usually doing the press & hold power button for 20 seconds and waiting for the Kindle to reboot with the boy under the tree screen is all it takes to 'encourage' the wi-fi to rescan, but you could also perhaps try rebooting your router too. Another thing if all else fails is to try is to reset your Kindle to factory default settings, but you should copy all your books from the Kindle first before doing this. In terms of your friends router, a quick search shows connection problems with the Virgin Superhubs, looks like you have to fiddle about with settings on the Superhub before the Kindle will connect to it. First thing is to try and change the security settings on the hub to WPA2, and if that doesn't work you've got to change a couple of other things, see this thread on the Virgin Media forums for an example: Virgin Media - Kindle connection to Superhub 2

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