Kobo website shows a book as "in my library." Erm... it isn't!

beautifulsoup · 10-20-2013, 08:59 PM

Has anyone else experienced this yet?

Sure, I've "almost" bought the few times, but then hit the back button.

I once had a preview. Deleted it ages ago. The book is not on my desktop, not in "My Library", and not in "Purchases" on the Kobo website.

And now, if I want to buy it, I get the book's page, and "This item is in your library." - or "View in your library." or some such thing.

Bizarre!

beckybug3 · 10-21-2013, 01:14 PM

Call Kobo. They will get the book into your library fairly quickly.

beautifulsoup · 10-21-2013, 04:10 PM

Thanks, beckybug3 - but the thing is it was never in my library in the first place!

GeoffR · 10-21-2013, 04:56 PM

Are you getting the new website or the old? Have you tried looking up the book from your Kobo device, if you have one?

I haven't had your particular problem, but I have noticed a few inconsistencies between what I see on the new website with my browser (Linux+Firefox) and what I see when browsing the bookstore from my Kobo Glo. There are some books that I can't see on the new website that I can see from my Glo. It is as if the new website is not accessing the same database that the old website and devices are.

vampiregrave · 10-22-2013, 09:07 AM

Happened to me to while testing some of the free eBooks I've uploaded via Kobo Writing Life. I permanently deleted one of the eBooks and I couldn't add it again because the correspondent store page showed only "View in your library"...

beautifulsoup · 10-22-2013, 05:58 PM

Long story short, a call to Customer Service fixed things.

10-20-2013, 08:59 PM	#1
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	Kobo website shows a book as "in my library." Erm... it isn't! Has anyone else experienced this yet? Sure, I've "almost" bought the few times, but then hit the back button. I once had a preview. Deleted it ages ago. The book is not on my desktop, not in "My Library", and not in "Purchases" on the Kobo website. And now, if I want to buy it, I get the book's page, and "This item is in your library." - or "View in your library." or some such thing. Bizarre!

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10-21-2013, 01:14 PM	#2
beckybug3 Enthusiast Posts: 30 Karma: 17120 Join Date: Sep 2012 Location: Georgia, USA Device: Kobo Touch, a dead Kobo Aura HD, and a dead Kobo Wifi	Call Kobo. They will get the book into your library fairly quickly.

10-21-2013, 04:10 PM	#3
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	Thanks, beckybug3 - but the thing is it was never in my library in the first place!

10-21-2013, 04:56 PM	#4
GeoffR Wizard Posts: 3,821 Karma: 19162882 Join Date: Nov 2012 Location: Te Riu-a-Māui Device: Kobo Glo	Are you getting the new website or the old? Have you tried looking up the book from your Kobo device, if you have one? I haven't had your particular problem, but I have noticed a few inconsistencies between what I see on the new website with my browser (Linux+Firefox) and what I see when browsing the bookstore from my Kobo Glo. There are some books that I can't see on the new website that I can see from my Glo. It is as if the new website is not accessing the same database that the old website and devices are.

10-22-2013, 09:07 AM	#5
vampiregrave Member Posts: 18 Karma: 57612 Join Date: Nov 2012 Device: Kobo Glo	Happened to me to while testing some of the free eBooks I've uploaded via Kobo Writing Life. I permanently deleted one of the eBooks and I couldn't add it again because the correspondent store page showed only "View in your library"...

10-22-2013, 05:58 PM	#6
beautifulsoup Addict Posts: 262 Karma: 1143088 Join Date: Jan 2011 Device: Too many ereaders.	Long story short, a call to Customer Service fixed things.

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