HD Wi-fi on and off, on and off, etc

booklover6 · 09-20-2013, 08:26 PM

Hi, my Kindle Fire HD 7" just recently started losing connection, on and off, on and off, constantly. Has anyone experienced this? I powered off and back on, no change. My internet is fine, it hasn't changed, same with the router, nothing else is being dropped. Any suggestions? I'm wondering if it is due to a recent update? Maybe I should deregister and re-register? Or factory reset?

KlondikeGeoff · 09-21-2013, 12:27 PM

That is indeed weird.

I don't have the HD, but as nobody has replied, I have a couple of suggestions.

First do an overnight recharge, just in case the battery is getting flaky. Then, as you mention, a factory reset.

I certainly would call customer service. They are always great, and it is worth getting their input.

Good luck.

poohbear_nc · 09-21-2013, 12:42 PM

You didn't mention the type of internet service you have. I had a somewhat similar problem - I have Time Warner cable with a wireless router - over a holiday weekend apparently everyone in the neighborhood jumped online - and clogged the bandwidth my router was using - which resulted in my Fire repeatedly losing/finding a WiFi connection. Power cycling the router (unplug, then replug power cord) solved the problem - apparently this allowed the router to find a new channel to connect with, not overloaded with users.

booklover6 · 09-21-2013, 01:38 PM

Thanks. I have high speed cable internet. I probably should unplug the router. Well I think mine has an off button. I'll do it later when the kids aren't all using the wifi for this and that. I'll report back. My device is probably out of warranty by this time.

booklover6 · 09-22-2013, 07:48 AM

And...it was the router! Mine has a button on the back. So I just turned it off for a couple minutes, then back on. Just now checking my Fire, and didn't lose connection at all for the 5 minutes I had it on. Yes!

poohbear_nc · 09-22-2013, 08:34 AM

Excellent news - I now power cycle the router at least weekly to prevent this from developing again.

09-20-2013, 08:26 PM	#1
booklover6 Grand Sorcerer Posts: 6,545 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	Wi-fi on and off, on and off, etc Hi, my Kindle Fire HD 7" just recently started losing connection, on and off, on and off, constantly. Has anyone experienced this? I powered off and back on, no change. My internet is fine, it hasn't changed, same with the router, nothing else is being dropped. Any suggestions? I'm wondering if it is due to a recent update? Maybe I should deregister and re-register? Or factory reset?

09-21-2013, 12:27 PM	#2
KlondikeGeoff Wombat Aficionado Posts: 481 Karma: 733 Join Date: Nov 2006 Location: Arizona Device: Fire, Kindle1, Sony PRS-500 Reader, Rocket 1100 eBook	That is indeed weird. I don't have the HD, but as nobody has replied, I have a couple of suggestions. First do an overnight recharge, just in case the battery is getting flaky. Then, as you mention, a factory reset. I certainly would call customer service. They are always great, and it is worth getting their input. Good luck.

09-21-2013, 12:42 PM	#3
poohbear_nc Bah! Humbug! Posts: 62,780 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	You didn't mention the type of internet service you have. I had a somewhat similar problem - I have Time Warner cable with a wireless router - over a holiday weekend apparently everyone in the neighborhood jumped online - and clogged the bandwidth my router was using - which resulted in my Fire repeatedly losing/finding a WiFi connection. Power cycling the router (unplug, then replug power cord) solved the problem - apparently this allowed the router to find a new channel to connect with, not overloaded with users.

09-21-2013, 01:38 PM	#4
booklover6 Grand Sorcerer Posts: 6,545 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	Thanks. I have high speed cable internet. I probably should unplug the router. Well I think mine has an off button. I'll do it later when the kids aren't all using the wifi for this and that. I'll report back. My device is probably out of warranty by this time.

09-22-2013, 07:48 AM	#5
booklover6 Grand Sorcerer Posts: 6,545 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	And...it was the router! Mine has a button on the back. So I just turned it off for a couple minutes, then back on. Just now checking my Fire, and didn't lose connection at all for the 5 minutes I had it on. Yes!

09-22-2013, 08:34 AM	#6
poohbear_nc Bah! Humbug! Posts: 62,780 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	Excellent news - I now power cycle the router at least weekly to prevent this from developing again.

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