04-23-2013, 11:25 AM
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#1 |
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Pain in the arse
  
Posts: 758
Karma: 77856
Join Date: Apr 2013
Device: Kobo Aura One, Kindle 4
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How to report bugs to Kobo?
This seems a 1 million dollar question... I can't find on their site a place where I can report bugs. The hilarious fact is that in Why am I having trouble with my book? faq page it's explained how to report bugs related to books. For reporting device bugs, it says nothing...
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04-23-2013, 12:33 PM
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#2 | |
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Groupie
Posts: 170
Karma: 1154013
Join Date: May 2010
Location: Toronto
Device: Kobo (loaned out), KoboTouch (given away), KoboVox, KoboGlo, AuraHD
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Quote:
that usually gets a reply from KOBO quickly. S |
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04-23-2013, 03:04 PM
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#3 |
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Pain in the arse
Posts: 758
Karma: 77856
Join Date: Apr 2013
Device: Kobo Aura One, Kindle 4
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Thank you! I don't understand why they don't link that site.
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04-23-2013, 03:12 PM
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#4 | |
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Seriously?
Posts: 529
Karma: 3347562
Join Date: Nov 2010
Device: Kobo Aura HD, Kobo Mini, iWhatever
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Quote:
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04-23-2013, 03:46 PM
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#5 |
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Pain in the arse
Posts: 758
Karma: 77856
Join Date: Apr 2013
Device: Kobo Aura One, Kindle 4
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So what? They use that service, it's a sort of outsourcing. So why they shouldn't link it?
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04-23-2013, 04:19 PM
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#6 |
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Guru
Posts: 603
Karma: 641742
Join Date: Mar 2012
Location: DE
Device: Kobo Glo
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You can post bugs at Getsatisfaction, but if you read the postings about bugs, problems or even suggestions carefully it becomes very clear Kobo doesn't very much with them.
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04-24-2013, 03:09 AM
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#7 |
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Pain in the arse
Posts: 758
Karma: 77856
Join Date: Apr 2013
Device: Kobo Aura One, Kindle 4
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Kobo doesn't... ?
So where you report Kobo bugs? |
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04-24-2013, 08:41 AM
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#8 |
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Evangelist
Posts: 444
Karma: 2269648
Join Date: Jun 2010
Location: Toronto
Device: Kobo: Original, WiFi, Touch, Aura, Aura H20, MiniGloHD ;) iOS app
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help@kobobooks.com would be a good place to start to report bugs.
If you are having problems with the Android or iOS applications then you can use the in app options to send messages for app specific issues. You could also post the bug on here, depending on platform it might get answered (If it is iOS related then I have been known to try and answer where possible) |
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04-24-2013, 11:17 AM
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#9 |
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Pain in the arse
Posts: 758
Karma: 77856
Join Date: Apr 2013
Device: Kobo Aura One, Kindle 4
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Well, done... anyway an email for reporting bugs seems to me a way to sweep them under the carpet
Last edited by Lucas Malor; 04-24-2013 at 11:25 AM. |
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10-29-2013, 10:28 PM
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#10 |
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Member
Posts: 22
Karma: 10
Join Date: Oct 2013
Location: Torino, Italy
Device: Kobo Aura
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I don't know if it's pertinent, but I just wanted to report a user interface quirk (with Firmware 2.8.1, the "menu icon" in the Library / Books page isn't present anymore), and I found this way:
- Kobobooks.com website - "Get Help" link (lower left) - "Contact Customer Care" link (mliddle right, next to the "Ask" button) - Choose "EMAIL" and fill the form. HTH |
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