Mini Malresponsive Touch Screen

[williamstenes]

Hello,
I've been enjoying my first e-reader quite a lot even with the frustrating amout of glitches I've been experiencing with my Mini.
The main one is that the touch screen mapping is all funky.

If I touch one area, it sometimes selects another another area. Plenty of areas are completely non-responsive to touching.
Sometimes if I touch a menu item, it'll flash black indicating it's been selected, but won't actually proceed to the next screen, no matter how many times I push the menu item.
The next/previous mapping layout is weird as well. Sometimes no matter where I press, no matter how many times I press the e-reader won't turn a page. Sometimes when I hit the right side of the screen it'll turn to the previous page and vice versa. Sometimes it'll do a double page flip. Sometimes when I'm touching the exact same spot, it'll flip back and forth between the next and previous page.
The bottom slider on the library screen is glitchy too. Sometimes no matter where you press on the slider line, it'll quickly flash to that page and then, usually, back to page 1. Sometimes if I screw around with it too much, it'll flash to page 1 and then the grayscale value will be a lot lower and it'll freeze.

It can turn off/on and I've tried the reset button on the back panel with a toothpick but I didn't notice anything when I pressed it.

I'd appreciate any help. Thanks.

[paola]

Originally Posted by williamstenes

It can turn off/on and I've tried the reset button on the back panel with a toothpick but I didn't notice anything when I pressed it.

it should reboot - if it did not, perhaps you did not press down enough (you should feel a difference and hear a faint "click").
Otherewise I'd try a factory reset, and failing that I would return the item, as this is definitely not normal behaviour.

[williamstenes]

Originally Posted by paola

it should reboot - if it did not, perhaps you did not press down enough (you should feel a difference and hear a faint "click").
Otherewise I'd try a factory reset, and failing that I would return the item, as this is definitely not normal behaviour.

I hear the 'click' but nothing happens. Unfortunately, it's past the 14-day return policy but I'll try a factory reset (goodbye all my reading life awards and bookmarks ; _ ; ) and see what happens. Thanks.

[speakingtohe]

Originally Posted by williamstenes

I hear the 'click' but nothing happens. Unfortunately, it's past the 14-day return policy but I'll try a factory reset (goodbye all my reading life awards and bookmarks ; _ ; ) and see what happens. Thanks.

Should be still under warranty with Kobo.

I have experienced everything you have on my both my Mini and Aura. Seems a bit better these days, but still does all of these things occasionally. If you haven't updated your firmware you maybe should.

Rolling your finger on the slide bar works better than touching it, and a swipe will usually advance a page when a touch doesn't.

You can also reset it by holding the power bar on for 10 seconds two or three times.

Helen

[paola]

Originally Posted by williamstenes

I hear the 'click' but nothing happens. Unfortunately, it's past the 14-day return policy but I'll try a factory reset (goodbye all my reading life awards and bookmarks ; _ ; ) and see what happens. Thanks.

I would return it for an exchange then, why waste time while you could have so much pleasure reading on your Mini?!

[hidari]

some of my touches get no response as well however. Having gotten used to it and how to tap it properly;, it works better now. takes time to get the feel for it. Sorry for the bad writing. on the metro with Nexus 10.

Originally Posted by williamstenes

Hello,
I've been enjoying my first e-reader quite a lot even with the frustrating amout of glitches I've been experiencing with my Mini.
The main one is that the touch screen mapping is all funky.

If I touch one area, it sometimes selects another another area. Plenty of areas are completely non-responsive to touching.
Sometimes if I touch a menu item, it'll flash black indicating it's been selected, but won't actually proceed to the next screen, no matter how many times I push the menu item.
The next/previous mapping layout is weird as well. Sometimes no matter where I press, no matter how many times I press the e-reader won't turn a page. Sometimes when I hit the right side of the screen it'll turn to the previous page and vice versa. Sometimes it'll do a double page flip. Sometimes when I'm touching the exact same spot, it'll flip back and forth between the next and previous page.
The bottom slider on the library screen is glitchy too. Sometimes no matter where you press on the slider line, it'll quickly flash to that page and then, usually, back to page 1. Sometimes if I screw around with it too much, it'll flash to page 1 and then the grayscale value will be a lot lower and it'll freeze.

It can turn off/on and I've tried the reset button on the back panel with a toothpick but I didn't notice anything when I pressed it.

I'd appreciate any help. Thanks.