Troubleshooting Strange problem with ad supported kindle.

Mscottj · 05-12-2013, 08:51 PM

Well, not really a problem but definitely strange.

About a week ago, my Kindle 4 black stopped downloading ads. The "Please connect wirelessly to download the latest Special Offers" screensaver, and the banner at the booklist page bottom was all I had.

I have had no problems connecting to wifi however, and can use the store just fine. Any purchases or archive downloads appear within seconds.

Still, the lack of ads bothered me, as it meant that something was wrong. I rebooted a couple of times, deregistered/registered and nothing seemed to help. So I did a factory reset, and went through the setup without issue. Now the Kindle thinks that it isn't ad supported at all.

No banner at the bottom, no "view special offers" option, and the screensavers are the standard Kindle 4 screensavers (ballpoint pens, typewriter keys, pen and inkwell ect.) I checked my account and the Kindle is still subscribed to special offers.

My issue is this - I have a non ad supported kindle without paying for it or doing any kind of jailbreak - it just magically did it. Should I notify Amazon, or let it go?

JSWolf · 05-12-2013, 09:04 PM

If you no longer want the ads, let it go.

Mscottj · 05-12-2013, 09:09 PM

I guess I just don't want Amazon to think that I hacked it and disable my account or something.

jgaiser · 05-12-2013, 09:18 PM

Something is going on. My kindle keyboard is no longer showing ads either and I've had numerous solid connects to Amazon. Personally, I'm not going to worry about it.

Mscottj · 05-12-2013, 10:22 PM

Quote:

Originally Posted by jgaiser

Something is going on. My kindle keyboard is no longer showing ads either and I've had numerous solid connects to Amazon. Personally, I'm not going to worry about it.

Yeah, I did go ahead and talk to a CSR, even though it is nice to have an ad free Kindle, I hate it when something isn't working right, even if it's in my favor.

He said that he hasn't had any reports of this happening and will open a ticket. He also said that unless the Kindle connects to the ad server, it will act as if it's non-ad supported until it does. So once it connects to the server it will then behave like it's supposed to.

Shopaholic · 05-12-2013, 11:10 PM

Don't concern yourself with it. If it bothers you at all, then just leave the Wi-Fi connected even when you put the device in sleep mode. It'll connect as the rep said & then it'll go back to normal. I've had your exact scenario happen. It's not a big deal. You'll get the ads & the offers back then turn off the Wi-Fi. It just needs to 'call home' and then all is well.

Leave the Wi-Fi on for half an hour to an hour or so then you should be good.

Blossom · 05-13-2013, 02:17 AM

My K4s are both not showing any ads at the moment. I think it's on their end.

mikeayers · 05-13-2013, 11:29 AM

Mine was empty yesterday also.... but I had one offer this morning.
I turn the wireless on everyday and get other things so I know that is working....

SampleAndy · 05-15-2013, 10:48 PM

I'm sure you will all be happy to know that my K3 is now showing ads like it's supposed to. I know I'm relieved.

05-12-2013, 08:51 PM	#1
Mscottj Junior Member Posts: 4 Karma: 10 Join Date: Dec 2012 Location: Tacoma, WA Device: K2, K3, K4B, Paperwhite 2013, Sony PRS-300 x2, Sony PRS-600	Strange problem with ad supported kindle. Well, not really a problem but definitely strange. About a week ago, my Kindle 4 black stopped downloading ads. The "Please connect wirelessly to download the latest Special Offers" screensaver, and the banner at the booklist page bottom was all I had. I have had no problems connecting to wifi however, and can use the store just fine. Any purchases or archive downloads appear within seconds. Still, the lack of ads bothered me, as it meant that something was wrong. I rebooted a couple of times, deregistered/registered and nothing seemed to help. So I did a factory reset, and went through the setup without issue. Now the Kindle thinks that it isn't ad supported at all. No banner at the bottom, no "view special offers" option, and the screensavers are the standard Kindle 4 screensavers (ballpoint pens, typewriter keys, pen and inkwell ect.) I checked my account and the Kindle is still subscribed to special offers. My issue is this - I have a non ad supported kindle without paying for it or doing any kind of jailbreak - it just magically did it. Should I notify Amazon, or let it go?

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05-12-2013, 09:04 PM	#2
JSWolf Resident Curmudgeon Posts: 78,968 Karma: 144284074 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	If you no longer want the ads, let it go.

05-12-2013, 09:09 PM	#3
Mscottj Junior Member Posts: 4 Karma: 10 Join Date: Dec 2012 Location: Tacoma, WA Device: K2, K3, K4B, Paperwhite 2013, Sony PRS-300 x2, Sony PRS-600	I guess I just don't want Amazon to think that I hacked it and disable my account or something.

05-12-2013, 09:18 PM	#4
jgaiser Omnivorous Posts: 3,283 Karma: 27978909 Join Date: Feb 2008 Location: Rural NW Oregon Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1	Something is going on. My kindle keyboard is no longer showing ads either and I've had numerous solid connects to Amazon. Personally, I'm not going to worry about it.

05-12-2013, 11:10 PM	#6
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1812695 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	Don't concern yourself with it. If it bothers you at all, then just leave the Wi-Fi connected even when you put the device in sleep mode. It'll connect as the rep said & then it'll go back to normal. I've had your exact scenario happen. It's not a big deal. You'll get the ads & the offers back then turn off the Wi-Fi. It just needs to 'call home' and then all is well. Leave the Wi-Fi on for half an hour to an hour or so then you should be good.

05-13-2013, 02:17 AM	#7
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	My K4s are both not showing any ads at the moment. I think it's on their end.

05-13-2013, 11:29 AM	#8
mikeayers Zealot Posts: 136 Karma: 432377 Join Date: Nov 2010 Location: USA Device: Kindle PW 10thGen, Kobo Clara HD	Mine was empty yesterday also.... but I had one offer this morning. I turn the wireless on everyday and get other things so I know that is working....

05-15-2013, 10:48 PM	#9
SampleAndy Addict Posts: 271 Karma: 644344 Join Date: Oct 2012 Location: Pittsburgh, PA, USA Device: KPW, KFire HD, KFire, KTD 3g, KT, K4B, K4S, K3g, K3g SO, K2, K1	I'm sure you will all be happy to know that my K3 is now showing ads like it's supposed to. I know I'm relieved.

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