Touch Why do our kobo's re-download all our books when sync'ing?

kiwipippa · 11-26-2011, 11:57 PM

This is happening to two kobo touches in our household - both on different accounts with different books.

For about 2 weeks, whenever I sync my KT, it downloads all my books again. I then go through them, mark them as finished - but next time I sync, it does it again, showing some as part read, some as not even started.

I was hoping the firmware update would fix it - but no, it is still happening.

I have updated the desktop and "finished" all my books on there as well -hoping that somehow the cloud would detect this. I then tried another sync on my kobo - but no luck, it downloaded all the books again.

How can I stop this happening? It is very annoying. A call logged with kobo about 10 days ago has had no response (except the std escalated to tier 2 email).

Thanks

PeterT · 11-27-2011, 12:00 AM

Do you ever logout of Kobo Desktop? I think that can trigger a full redownload.

PeterT · 11-27-2011, 12:03 AM

Also any chance the time might be out on either the Touches OR the PCs?

kiwipippa · 11-27-2011, 12:17 AM

Quote:

Originally Posted by PeterT

Do you ever logout of Kobo Desktop? I think that can trigger a full redownload.

Nope, never log out of the desktop.

kiwipippa · 11-27-2011, 12:19 AM

Quote:

Originally Posted by PeterT

Also any chance the time might be out on either the Touches OR the PCs?

Not that either - but thanks for the ideas!

HarleyB · 11-27-2011, 12:46 AM

This is exactly why I NEVER sync my Touch unless there is an update that I consider will be worth the effort.

kiwipippa · 11-27-2011, 12:53 AM

Harley, I used to sync frequently - when I buy a new book, it used to download just that single book. And I liked to sync to check that my reading life was up to date

Now until this is fixed I won't bother.

Has this always been happening to you? It isn't supposed to work like that. I have found someone else on getsatisfaction with the same problem so I've now logged a ticket.

taming · 11-27-2011, 07:56 AM

There was a new database scheme as part of the .14 release. Kepub books should have to be processed all over again one time, because of this. Having this happen repeatedly is a totally separate issue and following up with Kobo is the right thing to do.

jiminrussell · 11-27-2011, 08:14 AM

I had a similar issue with an older version of the desktop software which kept downloading all of the books on every sync and the advice I got from Kobo at the time was to re-install the desktop software (same version over top of the existing install) and that fixed the problem for me.

SensualPoet · 11-27-2011, 09:16 AM

Trying a reinstall of the desktop can't hurt. You might use the standard uninstall routine in Windows (if on Windows) first and then install fresh from www.kobosetup.com. Depending on your Internet connection and computer, it shouldn't take too long. At least then you can scratch that off as part of the problem.

I never log out of Kobo Desktop but, then, I also rarely use it so it isn't running on my computer except for one off uses.

kiwipippa · 11-28-2011, 12:32 AM

Quote:

Originally Posted by SensualPoet

Trying a reinstall of the desktop can't hurt. You might use the standard uninstall routine in Windows (if on Windows) first and then install fresh from www.kobosetup.com. Depending on your Internet connection and computer, it shouldn't take too long. At least then you can scratch that off as part of the problem.

I never log out of Kobo Desktop but, then, I also rarely use it so it isn't running on my computer except for one off uses.

Just did this - unfortunately it didn't work. I'll wait for kobo help desk.

Barbara1955 · 11-28-2011, 12:35 AM

Can you turn OFF the sync thingy? I know on my Kendle I had the same headaches you decribe....I just went tinto my manage kindle account on amazon & turned the sync thingy off!

lourob · 04-24-2013, 01:48 PM

Quote:

Originally Posted by kiwipippa

Nope, never log out of the desktop.

I manage my KOBO library online. Under My Library there are 3 tabs: I'm Reading / Purchased / Trash.

http://www.kobobooks.com/top50.html

If you do not want books to sync with your reader then you must DELETE them from the "I'm Reading" section. They will end up in the "Trash" section but this can easily be reversed because you have the option to UNDELETE or DELETE FOREVER under the Trash section.

Books under Purchased and Trash do sync with the kobo readers.

Anak · 04-24-2013, 04:34 PM

I don't know why Kobo doen't use some sort of file hashes and store these in a (encrypted) file on both the device and online server (user account). So they only have to compare the hash file entries and sync the differences.
Much less unnessecery tranfering from unchanged data, less bandwidth needed. Seems to me that Kobo could save a lot of money.

tshering · 04-24-2013, 05:15 PM

Quote:

Originally Posted by Anak

I don't know why Kobo doen't use some sort of file hashes and store these in a (encrypted) file on both the device and online server (user account). So they only have to compare the hash file entries and sync the differences.

I thought this is taken care of by some entries in the database.

11-26-2011, 11:57 PM	#1
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	Why do our kobo's re-download all our books when sync'ing? This is happening to two kobo touches in our household - both on different accounts with different books. For about 2 weeks, whenever I sync my KT, it downloads all my books again. I then go through them, mark them as finished - but next time I sync, it does it again, showing some as part read, some as not even started. I was hoping the firmware update would fix it - but no, it is still happening. I have updated the desktop and "finished" all my books on there as well -hoping that somehow the cloud would detect this. I then tried another sync on my kobo - but no luck, it downloaded all the books again. How can I stop this happening? It is very annoying. A call logged with kobo about 10 days ago has had no response (except the std escalated to tier 2 email). Thanks

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11-27-2011, 12:00 AM	#2
PeterT Grand Sorcerer Posts: 13,313 Karma: 78876004 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Do you ever logout of Kobo Desktop? I think that can trigger a full redownload.

11-27-2011, 12:03 AM	#3
PeterT Grand Sorcerer Posts: 13,313 Karma: 78876004 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Also any chance the time might be out on either the Touches OR the PCs?

11-27-2011, 12:46 AM	#6
HarleyB Fanatic Posts: 565 Karma: 1113286 Join Date: Jul 2010 Location: Sunshine Coast Australia Device: Kobo (RIP), iPad, iPhone 4, Kobo Touch x2, Kobo Glo	This is exactly why I NEVER sync my Touch unless there is an update that I consider will be worth the effort.

11-27-2011, 12:53 AM	#7
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	Harley, I used to sync frequently - when I buy a new book, it used to download just that single book. And I liked to sync to check that my reading life was up to date Now until this is fixed I won't bother. Has this always been happening to you? It isn't supposed to work like that. I have found someone else on getsatisfaction with the same problem so I've now logged a ticket.

11-27-2011, 07:56 AM	#8
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	There was a new database scheme as part of the .14 release. Kepub books should have to be processed all over again one time, because of this. Having this happen repeatedly is a totally separate issue and following up with Kobo is the right thing to do.

11-27-2011, 08:14 AM	#9
jiminrussell JimInRussell Posts: 355 Karma: 143302 Join Date: Nov 2010 Location: Russell Ontario Canada Device: kobo Aura One, Forma, Elipsa, Sage	I had a similar issue with an older version of the desktop software which kept downloading all of the books on every sync and the advice I got from Kobo at the time was to re-install the desktop software (same version over top of the existing install) and that fixed the problem for me.

11-27-2011, 09:16 AM	#10
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	Trying a reinstall of the desktop can't hurt. You might use the standard uninstall routine in Windows (if on Windows) first and then install fresh from www.kobosetup.com. Depending on your Internet connection and computer, it shouldn't take too long. At least then you can scratch that off as part of the problem. I never log out of Kobo Desktop but, then, I also rarely use it so it isn't running on my computer except for one off uses.

11-28-2011, 12:35 AM	#12
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Can you turn OFF the sync thingy? I know on my Kendle I had the same headaches you decribe....I just went tinto my manage kindle account on amazon & turned the sync thingy off!

04-24-2013, 04:34 PM	#14
Anak Guru Posts: 600 Karma: 641742 Join Date: Mar 2012 Location: DE Device: Kobo Glo	I don't know why Kobo doen't use some sort of file hashes and store these in a (encrypted) file on both the device and online server (user account). So they only have to compare the hash file entries and sync the differences. Much less unnessecery tranfering from unchanged data, less bandwidth needed. Seems to me that Kobo could save a lot of money.

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