Glo Won't Power On

jdta09 · 12-30-2012, 03:51 PM

Hi,

First post, but I've been reading for several months, since before buying my Glo which I have been really really pleased with.

This morning I powered it off, which I don't usually do, after reading, the battery level was around 60%.

When I tried to turn it on this evening it wouldn't come on. I've tried resets, recharges but no success.

I tried a Live Chat with Kobo support, which got me to try a full reset by holding down the Glo button and repeatedly sliding the on/off button, but still no joy, so they said I have to send it away for repair which could take a couple of weeks.

When I plug it in to charge, the green light comes on but there is no charging symbol on the screen, so I've not convinced it's even charging.

Before arranging to send it away I was thinking of popping into WH Smith's tomorrow, where I bought it to see if they have any other options.

Has anyone got any suggestions of what I can try before having to give it up for a long two weeks, please ?

Thanks very much

bethany7 · 12-30-2012, 06:09 PM

Hi,

I just had a similar problem, and experienced the same response from Kobo. I took mine back to WH Smith yesterday (with no box and just a bank statement for proof of purchase!), and they exchanged it there and then, no questions asked.

Good luck!

davidfor · 12-30-2012, 06:11 PM

Have a look at https://www.mobileread.com/forums/sho....php?p=2361427 and try the suggestions in it.

If that doesn't work, there have been some people here who exchanged their non-working Glos at WH Smith's, so it might be a good idea to search and see what they suggest.

jdta09 · 12-31-2012, 05:34 AM

Hooray! None of the reset options worked, so I took it to WH Smiths at Holborn Circus, London and they have given me a brand new one. Three cheers to them.

12-30-2012, 03:51 PM	#1
jdta09 Member Posts: 22 Karma: 19286 Join Date: Dec 2012 Device: Kobo Aura Edition 2	Won't Power On Hi, First post, but I've been reading for several months, since before buying my Glo which I have been really really pleased with. This morning I powered it off, which I don't usually do, after reading, the battery level was around 60%. When I tried to turn it on this evening it wouldn't come on. I've tried resets, recharges but no success. I tried a Live Chat with Kobo support, which got me to try a full reset by holding down the Glo button and repeatedly sliding the on/off button, but still no joy, so they said I have to send it away for repair which could take a couple of weeks. When I plug it in to charge, the green light comes on but there is no charging symbol on the screen, so I've not convinced it's even charging. Before arranging to send it away I was thinking of popping into WH Smith's tomorrow, where I bought it to see if they have any other options. Has anyone got any suggestions of what I can try before having to give it up for a long two weeks, please ? Thanks very much

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12-30-2012, 06:09 PM	#2
bethany7 Enthusiast Posts: 38 Karma: 5432 Join Date: Mar 2012 Location: UK Device: Kindle Paperwhite	Hi, I just had a similar problem, and experienced the same response from Kobo. I took mine back to WH Smith yesterday (with no box and just a bank statement for proof of purchase!), and they exchanged it there and then, no questions asked. Good luck!

12-30-2012, 06:11 PM	#3
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Have a look at https://www.mobileread.com/forums/sho....php?p=2361427 and try the suggestions in it. If that doesn't work, there have been some people here who exchanged their non-working Glos at WH Smith's, so it might be a good idea to search and see what they suggest.

12-31-2012, 05:34 AM	#4
jdta09 Member Posts: 22 Karma: 19286 Join Date: Dec 2012 Device: Kobo Aura Edition 2	Hooray! None of the reset options worked, so I took it to WH Smiths at Holborn Circus, London and they have given me a brand new one. Three cheers to them.

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