My Fire has a dead pixel will BB replace?

carld · 11-15-2012, 02:29 PM

So, I'm browsing the web on my Kindle Fire last night when I kept noticing a bit a schmutz on the screen, turns out it's a dead pixel almost in the center.

It's still useable, but with the pixel right there in the center of the screen it's really noticeable and distracting.

Does anyone know if Best Buy's extended warranty covers dead pixels?

DustyDisks · 11-15-2012, 02:31 PM

I would hold their feet to the fire on it. (No Pun) Amazon would replace it so BB should also!

Jessica Lares · 11-15-2012, 02:32 PM

That's a hardware defect, so if they didn't, that would be against the warranty.

carld · 11-15-2012, 04:16 PM

Well, I'm off to BB to see what they say.

carld · 11-15-2012, 06:03 PM

Well, it turned out better than I expected. They were ready to replace it, and I asked about getting an HD. My original Kindle Fire + $40 got me a new Fire HD. It's pretty.

sparklemotion · 11-15-2012, 07:33 PM

Quote:

Originally Posted by carld

Well, it turned out better than I expected. They were ready to replace it, and I asked about getting an HD. My original Kindle Fire + $40 got me a new Fire HD. It's pretty.

Wow very nice!

Jessica Lares · 11-15-2012, 11:42 PM

That's some good customer service right there!

Blossom · 11-15-2012, 11:58 PM

Quote:

Originally Posted by carld

Well, it turned out better than I expected. They were ready to replace it, and I asked about getting an HD. My original Kindle Fire + $40 got me a new Fire HD. It's pretty.

Extended warranties are nice.

My KF has a dead pixel but it's on the side of the screen that you can't see it at all. I'm sure it was there when Amazon sent it to me as a replacement from the one that died on me. I just never looked for it before.

Enjoy your KFHD!

carld · 11-16-2012, 12:16 AM

Yeah, it ate up my warranty, but it was worth it. I'd actually have kept my original Fire if the pixel hadn't been right near the center of the screen. But I found myself constantly reaching for the screen to wipe it off. It would have driven me nuts.

11-15-2012, 02:29 PM	#1
carld Wizard Posts: 2,698 Karma: 4748723 Join Date: Dec 2007 Device: Kindle Paperwhite	My Fire has a dead pixel will BB replace? So, I'm browsing the web on my Kindle Fire last night when I kept noticing a bit a schmutz on the screen, turns out it's a dead pixel almost in the center. It's still useable, but with the pixel right there in the center of the screen it's really noticeable and distracting. Does anyone know if Best Buy's extended warranty covers dead pixels?

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11-15-2012, 02:31 PM	#2
DustyDisks Old Fart In Training Posts: 534 Karma: 2742476 Join Date: Jan 2011 Location: Gladewater, Texas Device: K3+3g/KFHD 7"/Nexus 7/Nexus 7.2	I would hold their feet to the fire on it. (No Pun) Amazon would replace it so BB should also!

11-15-2012, 02:32 PM	#3
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	That's a hardware defect, so if they didn't, that would be against the warranty.

11-15-2012, 04:16 PM	#4
carld Wizard Posts: 2,698 Karma: 4748723 Join Date: Dec 2007 Device: Kindle Paperwhite	Well, I'm off to BB to see what they say.

11-15-2012, 06:03 PM	#5
carld Wizard Posts: 2,698 Karma: 4748723 Join Date: Dec 2007 Device: Kindle Paperwhite	Well, it turned out better than I expected. They were ready to replace it, and I asked about getting an HD. My original Kindle Fire + $40 got me a new Fire HD. It's pretty.

11-15-2012, 11:42 PM	#7
Jessica Lares Wizard Posts: 2,240 Karma: 5759170 Join Date: Jun 2011 Location: Near Dallas, Texas, USA Device: iPad Mini, iPod Touch (5th gen)	That's some good customer service right there!

11-16-2012, 12:16 AM	#9
carld Wizard Posts: 2,698 Karma: 4748723 Join Date: Dec 2007 Device: Kindle Paperwhite	Yeah, it ate up my warranty, but it was worth it. I'd actually have kept my original Fire if the pixel hadn't been right near the center of the screen. But I found myself constantly reaching for the screen to wipe it off. It would have driven me nuts.

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