Trials of having a Kobo Touch

saiyuki · 10-23-2012, 05:20 PM

Hi all. I got my Kobo early this year V.1.9.10 brand new from W.H.Smiths (honest), and the only problem i had with it, was that the last line of text would be split in half off the bottom of the screen rendering it pretty useless.

Of course over this year, having faith in the company's ability to sort out any problems - with the hopefully final next patch - something goes wrong with the next patch. But still, i have managed to read many books. The 2.0.0 patch dropped my battery life by at least half of normal, and have now finally arrived at V.2.1.5. All well and good i thought -

Wrong. Despite trying several different USB cables i cannot get my Kobo to connect to my PC

I've tried it in a number of different laptops and desktops (thoughout the family), but it's the same with them.

As with the battery being effected by a patch, is it possible that the latest version effects connectivity? I really do wonder if it's time to put this Kobo in the bin and call it quits.

Regards

robko · 10-23-2012, 06:17 PM

EDIT: Sorry, missed you had tried different cables as well as different computers.

I'd suggest a factory reset, but you might not be able to get your books back if you do that. However, if you only bought it earlier this year, you should still be under warranty and I'd try that route. Could be a hardware issue.

nogle · 10-23-2012, 06:45 PM

Quote:

Originally Posted by saiyuki

Hi all. I got my Kobo early this year V.1.9.10 brand new from W.H.Smiths (honest), and the only problem i had with it, was that the last line of text would be split in half off the bottom of the screen rendering it pretty useless.

Of course over this year, having faith in the company's ability to sort out any problems - with the hopefully final next patch - something goes wrong with the next patch. But still, i have managed to read many books. The 2.0.0 patch dropped my battery life by at least half of normal, and have now finally arrived at V.2.1.5. All well and good i thought -

Wrong. Despite trying several different USB cables i cannot get my Kobo to connect to my PC

I've tried it in a number of different laptops and desktops (thoughout the family), but it's the same with them.

As with the battery being effected by a patch, is it possible that the latest version effects connectivity? I really do wonder if it's time to put this Kobo in the bin and call it quits.

Regards

On your Kobo, try signing out of your account and back in (it is in the settings menu)

saiyuki · 10-24-2012, 04:43 AM

Hi. There's no problem doing that and (again), setting up the Kobo wirelessly. Because of this USB problem i am consequently unable to recharge the thing.

I'm amost at the end of a 1200 page book with 55% battery life remaining - it was 61% until i logged out, logged in, and setup the Kobo.

I'll take it back to the shop and if they can't help it'll go in the bin.

Thanks for the replies.

Regards

mapline · 10-24-2012, 05:31 AM

Hi Sounds as if your KT has a problem.
I had a problem with my first KT. Kobo and my retailer (Asda) were brilliant. Said just exchange it!
You can ring Kobo help from UK Toll Free Kobo Help Line, UK 00800 33 22 33 44.
Or I'm sure WHSmith would help.
Brilliant device but if you have money to waste don't throw it in the bin I'm sure someone on the forum would sort it with the purchase receipt.

saiyuki · 10-24-2012, 05:36 AM

Hi. I'm on a massive hunt for the reciept now. Typical it's not where it should be with all my other reciepts.

Regards

Katel · 10-24-2012, 05:46 AM

Receipts are never where they should be, lol. Good luck with finding it but even if you don't I'd still take it back to Smiths as they may have a record of serial number or something. It's worth trying for an exchange as I bought mine a few months ago and haven't had any problems and am now on 2.1.5. (fingers crossed.)

mapline · 10-24-2012, 05:47 AM

If you paid by credit card that would be proof.
Also ring Kobo they helped me.
Interesting in the UK it seems devices should be guaranteed for 2 years.
Most manufactures seem to only state 1yr.
However I was found it interesting that Nokia and Samsung phones now state 2 years.

echwel · 10-24-2012, 06:48 AM

Quote:

Originally Posted by mapline

If you paid by credit card that would be proof.
Also ring Kobo they helped me.
Interesting in the UK it seems devices should be guaranteed for 2 years.
Most manufactures seem to only state 1yr.
However I was found it interesting that Nokia and Samsung phones now state 2 years.

In the European Union there is a difference between sellers-warranty and factory-warranty.

Sellers are obligated to give a minimum warranty on electronic products (in The Netherlands 2 years). Whether or not that is backed by the factory is not important. Background is that you may expect a certain minimum lifetime, different for each product. Actually, if you are to expect a longer lifetime than they have to give you warranty for that time, but they may also require you to pay for the time you used it. For example, if a device is normally expected tot last 10 years (vacuum cleaner?) and it breaks down after 8, they have to compensate you for the 2 years. Of course, how long normal lifetime is, is part of the discussion

In the past few years I've seen more and more factories backing those 2 minimum years, because sellers probably are asking them to do so.

For an E-reader, I think, it is not likely that a 10 year normal lifetime is considered, however you can discuss about what is reasonable then.

saiyuki · 10-24-2012, 09:31 AM

My wife found the reciept and i duly contacted W.H.Smiths. I had purchased it from them on the the 31/01/2012 so i am well within any limitation. But, as it is outside of their 30 day W.H.Smith limitation for returned goods, i have to take the Kobo to W.H.Smiths who will fill out a form, which i then take home and complete. I then have to send both the Kobo and form to Kobo, who will either (upon inspection), fix, replace, or send back as nothing wrong.

So i face paying P&P as well to get this sorted out

Regards

scoobertron · 10-24-2012, 10:21 AM

That sounds odd. Consumer legislation is pretty generous in the UK, and applies regardless of the seller's individual policies. It seems odd that you should have to pay an additional cost because they have sold you a faulty product.

echwel · 10-24-2012, 10:30 AM

Quote:

Originally Posted by scoobertron

That sounds odd. Consumer legislation is pretty generous in the UK, and applies regardless of the seller's individual policies. It seems odd that you should have to pay an additional cost because they have sold you a faulty product.

Agree. EU-legislation puts responsibility with the seller, for at least 2 years. Of course, many sellers try to get out of that responsibility. Altough this responsibility can of course be outsourced to the factory, they have to take te costs for that, in my opinion.

46jimbo · 10-24-2012, 11:10 AM

So as Robko suggested, I would try doing a factory reset.

saiyuki · 10-24-2012, 11:16 AM

I did a factory reset prior to taking the Kobo back. I also tested with different USB cables in different laptops as well so i guess the actual Kobo USB connector is at fault.

Regards

kobokobe · 10-24-2012, 11:23 AM

Quote:

Originally Posted by saiyuki

Hi. There's no problem doing that and (again), setting up the Kobo wirelessly. Because of this USB problem i am consequently unable to recharge the thing.

Have you tried plugging it to a wall charger, as opposed to a PC? Sometimes when an electronic device won't connect to a PC, it may still be able to charge depending on what the issues is

10-23-2012, 05:20 PM	#1
saiyuki Enthusiast Posts: 47 Karma: 1068314 Join Date: Mar 2011 Device: binatone ReadMe, Kobo Touch, Scroll Extreme 2	Trials of having a Kobo Touch Hi all. I got my Kobo early this year V.1.9.10 brand new from W.H.Smiths (honest), and the only problem i had with it, was that the last line of text would be split in half off the bottom of the screen rendering it pretty useless. Of course over this year, having faith in the company's ability to sort out any problems - with the hopefully final next patch - something goes wrong with the next patch. But still, i have managed to read many books. The 2.0.0 patch dropped my battery life by at least half of normal, and have now finally arrived at V.2.1.5. All well and good i thought - Wrong. Despite trying several different USB cables i cannot get my Kobo to connect to my PC I've tried it in a number of different laptops and desktops (thoughout the family), but it's the same with them. As with the battery being effected by a patch, is it possible that the latest version effects connectivity? I really do wonder if it's time to put this Kobo in the bin and call it quits. Regards

10-23-2012, 06:17 PM	#2
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	EDIT: Sorry, missed you had tried different cables as well as different computers. I'd suggest a factory reset, but you might not be able to get your books back if you do that. However, if you only bought it earlier this year, you should still be under warranty and I'd try that route. Could be a hardware issue. Last edited by robko; 10-23-2012 at 06:20 PM.

10-24-2012, 05:47 AM	#8
mapline Enthusiast Posts: 44 Karma: 31594 Join Date: Jul 2012 Location: Essex,UK Device: Kobo Touch	If you paid by credit card that would be proof. Also ring Kobo they helped me. Interesting in the UK it seems devices should be guaranteed for 2 years. Most manufactures seem to only state 1yr. However I was found it interesting that Nokia and Samsung phones now state 2 years. Last edited by mapline; 10-24-2012 at 05:53 AM.

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10-24-2012, 04:43 AM	#4
saiyuki Enthusiast Posts: 47 Karma: 1068314 Join Date: Mar 2011 Device: binatone ReadMe, Kobo Touch, Scroll Extreme 2	Hi. There's no problem doing that and (again), setting up the Kobo wirelessly. Because of this USB problem i am consequently unable to recharge the thing. I'm amost at the end of a 1200 page book with 55% battery life remaining - it was 61% until i logged out, logged in, and setup the Kobo. I'll take it back to the shop and if they can't help it'll go in the bin. Thanks for the replies. Regards

10-24-2012, 05:31 AM	#5
mapline Enthusiast Posts: 44 Karma: 31594 Join Date: Jul 2012 Location: Essex,UK Device: Kobo Touch	Hi Sounds as if your KT has a problem. I had a problem with my first KT. Kobo and my retailer (Asda) were brilliant. Said just exchange it! You can ring Kobo help from UK Toll Free Kobo Help Line, UK 00800 33 22 33 44. Or I'm sure WHSmith would help. Brilliant device but if you have money to waste don't throw it in the bin I'm sure someone on the forum would sort it with the purchase receipt.

10-24-2012, 05:36 AM	#6
saiyuki Enthusiast Posts: 47 Karma: 1068314 Join Date: Mar 2011 Device: binatone ReadMe, Kobo Touch, Scroll Extreme 2	Hi. I'm on a massive hunt for the reciept now. Typical it's not where it should be with all my other reciepts. Regards

10-24-2012, 05:46 AM	#7
Katel Evangelist Posts: 402 Karma: 10038776 Join Date: Aug 2012 Location: NSW Regional Device: Kobo Aura	Receipts are never where they should be, lol. Good luck with finding it but even if you don't I'd still take it back to Smiths as they may have a record of serial number or something. It's worth trying for an exchange as I bought mine a few months ago and haven't had any problems and am now on 2.1.5. (fingers crossed.)

10-24-2012, 09:31 AM	#10
saiyuki Enthusiast Posts: 47 Karma: 1068314 Join Date: Mar 2011 Device: binatone ReadMe, Kobo Touch, Scroll Extreme 2	My wife found the reciept and i duly contacted W.H.Smiths. I had purchased it from them on the the 31/01/2012 so i am well within any limitation. But, as it is outside of their 30 day W.H.Smith limitation for returned goods, i have to take the Kobo to W.H.Smiths who will fill out a form, which i then take home and complete. I then have to send both the Kobo and form to Kobo, who will either (upon inspection), fix, replace, or send back as nothing wrong. So i face paying P&P as well to get this sorted out Regards

10-24-2012, 10:21 AM	#11
scoobertron Connoisseur Posts: 58 Karma: 349476 Join Date: Jul 2012 Device: Kobo touch	That sounds odd. Consumer legislation is pretty generous in the UK, and applies regardless of the seller's individual policies. It seems odd that you should have to pay an additional cost because they have sold you a faulty product.

10-24-2012, 11:10 AM	#13
46jimbo Zealot Posts: 130 Karma: 143194 Join Date: May 2010 Location: Toronto, CANADA Device: Kobo Touch + Kobo Aura	So as Robko suggested, I would try doing a factory reset.

10-24-2012, 11:16 AM	#14
saiyuki Enthusiast Posts: 47 Karma: 1068314 Join Date: Mar 2011 Device: binatone ReadMe, Kobo Touch, Scroll Extreme 2	I did a factory reset prior to taking the Kobo back. I also tested with different USB cables in different laptops as well so i guess the actual Kobo USB connector is at fault. Regards

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