Have you requested/gotten a replacement Paperwhite?

jswinden · 10-06-2012, 05:58 PM

Although this is shown as a poll, I'm really interested mostly in how many people chose to get replacements and a poll was a good way to keep track of the numbers.

sirmaru · 10-06-2012, 07:34 PM

I voted "No" my PW is good.

techiegirl · 10-06-2012, 08:52 PM

I just requested replacements for both mine and hubby's. His screen is terrible and mine doesn't always turn on when I open the cover. I'm supposed to get them on the 10th.

xendula · 10-06-2012, 10:27 PM

Sorry, I read your post after voting yes, because, yes, I have chosen to get a replacement. However, it won't be here until Tuesday.

jswinden · 10-06-2012, 10:36 PM

Quote:

Originally Posted by xendula

Sorry, I read your post after voting yes, because, yes, I have chosen to get a replacement. However, it won't be here until Tuesday.

The replacement doesn't need to be in your possession yet, only the defective one. I worded that poorly so I'll change it.

jmmcg9 · 10-07-2012, 12:37 PM

I am getting a replacement, but not because of the screen. My issue was that I could not register my new PW. The sad news is that they screen looked good with none of the splotches or discoloration others have described. My replacement is scheduled for delivery Tuesday. My fingers are crossed that I get another good screen!

Wildgift · 10-07-2012, 02:44 PM

Yes and replacement was a 3G for my wifi

. Looks great.

7hir7een · 10-07-2012, 05:02 PM

I decided to contact support and am waiting for my replacement. It should be here on Tuesday, according to the estimate! I hope it's a better unit. The pictures of your replacement unit look great.

xendula · 10-07-2012, 07:40 PM

Quote:

Originally Posted by jswinden

The replacement doesn't need to be in your possession yet, only the defective one. I worded that poorly so I'll change it.

Gotcha! I am actually geeting two replacements.

RainingLemur · 10-07-2012, 09:52 PM

Nope. Mine's been just fine.

aceflor · 10-08-2012, 06:00 AM

I won't have to replace it, it is fine.

Ler0y Jenkins · 10-08-2012, 12:41 PM

For those of you that have requested a replacement, does Amazon require you to send yours back before they ship the replacement?

In other words, can I keep my current Kindle while I wait for the new one to arrive? I've pretty happy with it overall, but I have that little streak of light down the bottom, lefthand corner that does kind of annoy me. Thanks,

Kevin

daffy4u · 10-08-2012, 12:48 PM

Quote:

Originally Posted by Ler0y Jenkins

For those of you that have requested a replacement, does Amazon require you to send yours back before they ship the replacement?

No, you hold on to your current Kindle while waiting for the replacement to be delivered. Amazon will give you a "return by" date that you have to meet or end up paying for both.

Ler0y Jenkins · 10-08-2012, 12:52 PM

Quote:

Originally Posted by daffy4u

No, you hold on to your current Kindle while waiting for the replacement to be delivered. Amazon will give you a "return by" date that you have to meet or end up paying for both.

Thanks for the response.

techiegirl · 10-08-2012, 12:53 PM

My email says I have to return the old one within 30 days of the date of the email.

View Poll Results: Have you chosen to get a replacement for you faulty Paperwhite?
Yes	25	34.72%
No, it is bad but I can live with it	3	4.17%
I haven't decided yet	5	6.94%
No my PW is good	39	54.17%
Voters: 72. You may not vote on this poll

10-06-2012, 05:58 PM	#1
jswinden Nameless Being	Have you requested/gotten a replacement Paperwhite? Although this is shown as a poll, I'm really interested mostly in how many people chose to get replacements and a poll was a good way to keep track of the numbers. Last edited by jswinden; 10-06-2012 at 10:39 PM.

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10-06-2012, 07:34 PM	#2
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	I voted "No" my PW is good.

10-06-2012, 08:52 PM	#3
techiegirl Groupie Posts: 169 Karma: 1014914 Join Date: Nov 2010 Device: Kindle Voyage, iPad Mini, iPhone 6+	I just requested replacements for both mine and hubby's. His screen is terrible and mine doesn't always turn on when I open the cover. I'm supposed to get them on the 10th.

10-06-2012, 10:27 PM	#4
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Sorry, I read your post after voting yes, because, yes, I have chosen to get a replacement. However, it won't be here until Tuesday.

10-07-2012, 12:37 PM	#6
jmmcg9 Zealot Posts: 123 Karma: 6420516 Join Date: Feb 2007 Location: Austin, TX Device: Oasis 2, iPad Pro (12.9”), iPhone 11 Pro Max, iPad Mini 5, Forma	I am getting a replacement, but not because of the screen. My issue was that I could not register my new PW. The sad news is that they screen looked good with none of the splotches or discoloration others have described. My replacement is scheduled for delivery Tuesday. My fingers are crossed that I get another good screen!

10-07-2012, 02:44 PM	#7
Wildgift Connoisseur Posts: 98 Karma: 829414 Join Date: Jun 2011 Device: Nook	Yes and replacement was a 3G for my wifi . Looks great.

10-07-2012, 05:02 PM	#8
7hir7een Reader of Books Posts: 249 Karma: 178096 Join Date: Oct 2012 Device: Kobo Libra Colour, Clara Colour, Libra 2, Elipsa	I decided to contact support and am waiting for my replacement. It should be here on Tuesday, according to the estimate! I hope it's a better unit. The pictures of your replacement unit look great.

10-07-2012, 09:52 PM	#10
RainingLemur Spork Connoisseur Posts: 2,355 Karma: 16780603 Join Date: Mar 2011 Device: Nook Color	Nope. Mine's been just fine.

10-08-2012, 06:00 AM	#11
aceflor Wizard Posts: 3,472 Karma: 48036360 Join Date: Aug 2009 Location: where the sun lives, or so they say Device: Pocketbook Era, Pocketbook Inkpad 4, Kobo Libra 2, Kindle Scribe	I won't have to replace it, it is fine.

10-08-2012, 12:41 PM	#12
Ler0y Jenkins Connoisseur Posts: 61 Karma: 162 Join Date: Oct 2008 Device: Sony PRS-505	For those of you that have requested a replacement, does Amazon require you to send yours back before they ship the replacement? In other words, can I keep my current Kindle while I wait for the new one to arrive? I've pretty happy with it overall, but I have that little streak of light down the bottom, lefthand corner that does kind of annoy me. Thanks, Kevin

10-08-2012, 12:53 PM	#15
techiegirl Groupie Posts: 169 Karma: 1014914 Join Date: Nov 2010 Device: Kindle Voyage, iPad Mini, iPhone 6+	My email says I have to return the old one within 30 days of the date of the email.

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